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The Hilton Honors American Express Surpass Card

Special Offer: Make your stay even more rewarding with an extra 10K Bonus Points when applying for the Hilton Honors American Express Surpass® Card during your stay. Enjoy Gold status, travel credits, and more. Terms apply.

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Hilton Honors American Express debit card

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Your next getaway from just $149

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Hilton Portfolio

Accessible concierge desk

Accessible lifts

Accessible fitness centre

Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width

Accessible hotel restaurant

Accessible meeting rooms

Accessible registration desk

Audible alerts in lifts

Bathroom doors at least 32 inches wide

Bedroom doors at least 32 inches wide (812 mm)

Braille lift

Grab rails in bathroom

Lowered emergency evacuation instructions

Service Animals Welcome

Visual alarm for people with hearing impairments

Visual alarms for the hearing impaired in corridors

Visual alarms for people with hearing impairments in public areas

Beginning 10 January 2027, Waldorf Astoria Riviera Maya will become an adults-only resort, welcoming guests 18 years of age and older. For further information, please reach out to the hotel directly.

Adults Only From 10 January 2027

Waldorf Astoria

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Welcome to the Riviera Maya’s Secret Treasure

Concierge

Free Wi-Fi

On-site restaurant

Smoke-free

Outdoor pool

Fitness centre

Free parking

Pet-friendly

Digital Key

Resort

Luxury

Room service

Meeting rooms

Waldorf Astoria & Breakout Foyer

Waldorf Astoria Ballroom

Waldorf Astoria Terrace

Cielito

Cielo

Wedding Pavillion

Indigo-Celeste

Celeste

Cyan

Indigo

Marino

Turquesa

Waldorf Astoria Riviera Maya

Accessible business centre

Accessible parking spaces for cars in the self-parking facility

Accessible public entrance

Accessible route from the accessible public entrance to the accessible guestrooms

Accessible route from the accessible public entrance to the registration area

Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area

Accessible route from the hotel’s accessible public entrance to at least one restaurant

Accessible route from the hotel’s accessible public entrance to the business centre

Accessible route from the hotel’s accessible public entrance to the exercise facilities

Accessible route from the hotel’s accessible public entrance to the spa

Accessible route from the hotel’s accessible public entrance to the swimming pool

Accessible swimming pool

Accessible transport with advance notice

Assistive listening devices for meetings on request

Closed captions on televisions or closed-caption decoders

TTY for guest use

Valet parking only

Van-accessible parking in the self-parking car park

Pets allowed, $150.00 non-refundable fee, 23 kg maximum, We are Pet Friendly.There is a mandatory fee of $150 USD per stay plus $50 USD per day per pet

cancellationPolicy

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Early check-in cannot be guaranteed. Contact the hotel to enquire about early check-in or late check-out.

Subject to availability, from 12:00 to 17:00,there is a charge of $50++ USD

Dining & Drinks

Savour a tasty selection of International and Mexican cuisine for breakfast, lunch and dinner. Our casual atmosphere is the perfect place to start your day, refuel at lunch or relax after a busy day.

Choose from a menu of International and Mexican favourites for a relaxing dinner poolside, or enjoy your favourite cocktail and refreshing sea breezes.

Malpeque offers an indulgent fine dining experience with a delectable menu of fresh grilled seafood.

Our stylish lounge and bar offers signature cocktails, coffee and snacks. The perfect spot to catch up with friends or unwind each evening.

Peacock Alley bar and lounge seating area

Enjoy a refreshing cocktail and light snack while lounging by the pool.

Excellent experience great hotel, excellent customer service. Loved the activities Tote bag painting, bracelet making, pottery painting, bracelet making, bingo/blackjack. Special thanks to Esperanza...

Unforgettable Experience Must Visit...

This was our second time at this Waldorf Astoria and we opted for the all-inclusive package. Really excellent food quality, welcoming and attentive staff. This was to celebrate our anniversary and...

Really excellent property staff and food

Had an amazing stay, the property was wonderful and the staff was excellent, so warm and attentive - huge thanks to Esperanza and Cinthia for the arts and crafts sessions, Laura L for the personal...

Incredible experience, lots of attention to detail

I cannot recommend this hotel enough. It’s extremely well appointed, the service is immaculate, and the amenities are top notch. Exceptional spa. 

The only drawback is that there isn’t much of a...

A Riviera Maya MUST!

The tote bag painting was fun. Thank you Esperanza and Cinthia for your help!

Tote bag painting

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The Resort

Exterior of hotel building, outdoor pools and nearby beach

Man and woman relaxing on the patio of their suite with private pool

Man and woman enjoying a dip in the pool of their suite

Presidential suite bedroom with sofa and chair

Deluxe ocean front king bedroom with wall mounted TV and sofa

Two queen beds ocean front deluxe guestroom with wall mounted TV

King bedroom with wall mounted TV, sofa and balcony access

Suite living room with sofa, chairs,balcony access and wall mounted TV

Woman's hand reaching for an oyster on a table set with a selection of fresh dishes and drinks

Hand reaching for a plate of fresh sea food

Waiter serving wine to two women and a man

Two women and one man having drinks and desserts in Peacock Alley

Things to Do

Man and woman practising yoga on the beach

Events & Weddings

meeting room with square shaped table setup and chairs

bride & groom standing on the beach hugging

Wedding Pavillion, flowers, bride & groom dancing

Woman and man enjoying champagne on the terrace of their suite

Bride and Groom about to open champagne with view of sea

Browse our gallery and explore the unique spaces of Waldorf Astoria Riviera Maya.

Gallery

The Resort

Rooms & Suites

Dining

Things to Do

Spa

Events & Weddings