Owner Information

We’ve built a reputation of innovation, integrity, and excellence with our guests, as well as our owners. Our Owner Services group is dedicated to recognizing, rewarding, and communicating with you. Our goal is simple: your complete satisfaction.


Owner Benefits

For all inquiries, please contact our Owners Services Department at:

Tel: +1 901 374 5608
Or contact us via email: OwnerServices@hilton.com


Hilton Performance Advantage

The Hilton Performance Advantage’s innovative solutions deliver bottom-line results to owners by driving guest stays, enhancing the guest experience, and creating more efficient hotel operations.

Together, these seven services provide access to the latest tools, technologies, forward-thinking strategies, and the most influential people in the industry to create an unrivaled competitive advantage.

Owner Success Stories

Meet a few of our owners and discover the success of their brands and their relationships with us.


Joseph J. Sitt

President and CEO, Thor Equities LLC

“From our perspective as owners, we at Thor Equities have found Hilton to be a true partner. Particularly during the recession when property performance suffered, we were able to work closely together and manage through the downturn as we made the decisions necessary to optimize asset performance and still ensure guest satisfaction at the level expected of Hilton Hotels.”


Drew Williams

EVP, Hotel Group, Cornerstone Advisors

“As an owner’s representative, we have turned to Hilton as a management company of choice. Hilton has demonstrated itself to be flexible and responsive to the needs of its owners and works in partnership with the owners to ensure that everyone is working together to create a great experience for the guests and profitability for the owners.”


Julie Grimes

Managing Partner, P.H. Hotel Company

“Hilton not only pioneered the global hotel industry, they created a culture of hospitality that continues to permeate around the world. In the minds of millions of travelers worldwide, “hotel” means “Hilton” – a place where they know they will find warm hospitality, comfort, value, and rewarding recognition. This brand strength, coupled with Hilton’s leading edge management systems, translates into an incredibly successful business model. Partnering with this iconic industry leader is guaranteed to take your hotel to new heights on every level.”


Ted Kahan

President, Oasis West Realty LLC

“In Hilton, we have more than a hotel operator, we have a partner in our business. It is very comforting to have an operating partner who cares about the customer, the hotel team members, and the interests of our ownership group. We can always count on Hilton to do the right thing.”


Rick Smith

President and CEO, FelCor Lodging Trust Incorporated

“Hilton is our most important relationship. The changes made when the new team (headed by Chris Nassetta) came in, took that relationship to a completely different level. The cooperation that we have between our two companies is how every partnership should work. There have been so many changes at both companies, and without that cooperation, it simply wouldn’t have gone very well. True partners are few and far between in this business, and this one is very much appreciated by FelCor.”


Robert Kramar

Executive Managing Director Portfolio Management, USAA Real Estate Company

“I want to let you know how much we enjoy working with Hilton Management. The people of Hilton, up and down the organization, all approach the business as a partnership between Hilton and Ownership. They are open to our ideas, direction, and perspectives and strive with each interaction for a win/win solution that is good for the business, ownership, and Hilton. Hilton’s partnership approach with Ownership sets it apart from the competition who largely take an “our way or no way” approach to many aspects of the business. We can always count on Hilton to work with us and provide support for finding a good solution to any issue.”


Al Kite

Partner, Kite Realty

“The commitment of the Hilton Management Team at all levels is a true partnership with the owners – it is the bedrock of our success and will continue to be as we all work to make Hilton the number one hotel group in the world.”


Additional Resources

Leaders in Specialized Revenue Management

Our Revenue Management Consolidation Centers can be tailored to meet the needs of your property. (Network ID required)

Hilton Restaurant Concepts

The Hilton Food & Beverage Portfolio is an online tool which allows hotels and property owners to browse and search innovative F&B solutions and resources, including third-party relationships and consultants and a host of Hilton internal concepts.

Hilton Management Services

Contact our Hilton Management Services Leadership Team for more information.