Amenitiesand hotel policies

Located in the Lobby, our dedicated Concierge Team is available 24 hours a day.

Speak to us about restaurant bookings, airport and city centre transport links, and more. Our team is happy to help in making your stay truly memorable.

Located on the ground floor, overlooking the beautiful Pendigo Lake, our Executive Lounge offers an exclusive experience. Decorated in vibrant colours, the lounge features a subtle gold tone throughout, paying homage to the city’s rich history and production of quality goods.

Open daily from 7 am – 10 pm, serving complimentary breakfast, drinks throughout the day and an evening service of pre-dinner drinks and canapés. Please note, the Executive Lounge is for guests over 18 only whilst alcohol is served 5:30 – 7:30 pm.

Enjoy fun kids activities when you book with us, including tents, colouring books, robes and more!

We also offer Kidz Come First babysitting service at the hotel for when you want a night off!

At the Hilton Birmingham Metropole, we’re committed to creating opportunities for people from all walks of life, and our ‘A Place for Everyone’ initiative reflects this goal.

We partner with charities such as Workfit, Aurora Foxes Hospitality & Catering College, and Newlands Bishop Farm to provide employment and education opportunities for those with disabilities.

Our team reflects the people we serve, and we hope you feel welcomed by them. We would like to encourage you to ask about their own career stories with us.