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Hilton Boston Back Bay

Amenities and hotel policies

On-site restaurant

Free WiFi

Digital Key

Fitness Center

Meeting Rooms


Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact

customer service.

Alternatively, you can cancel your

reservation online.


Minimum age to register


Early checkout-fee

100% 100% of room rate.

Late checkout-fee

50% Fee up to 50% of room rate from 11AM-3PM. After 3:15PM, 100% of room rate.



US Dollar

Accepted credit cards

  • American Express
  • Carte Blanche
  • China Union Pay
  • Diner's Club
  • Discover
  • Air Canada EnRoute
  • JCB
  • MasterCard
  • Visa

Credit Card Authorization Policy

All reservations must be held with a valid credit card. The credit card on file will be authorized prior to arrival for the full anticipated amount of your stay plus $100 for estimated incidentals. After departure, any unused funds will be released to you according to your credit company’s policy and bank’s processing of returned funds.

Housekeeping: Tailored to your comfort

Stayover housekeeping service is available upon request during your stay. Simply contact the front desk at any time to request extra towels and amenities or to schedule a room cleaning. For stays of four (4) nights or more, we will provide full cleaning every fourth night/fifth day for all guests.

Package Handling Policy

The Hilton Boston Back Bay is happy to receive packages for registered guests and/or scheduled groups and events booked via our sales department. The hotel is able to accept packages up to 60lbs, anything larger will require one to arrange via a delivery service company.

Weight Class and Receiving fee

1-5 lbs first package complimentary, each additional package is $5

  • 6-20 lbs - $10
  • 21-40 lbs - $20
  • 41-60 lbs - $50
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