Amenities and hotel policies
Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contactcustomer service.
Alternatively, you can cancel yourreservation online.
Minimum age to register
100% 100% of room rate.
50% fee from 1:00PM up to 4:00PM. After 4:00PM, 100% of room rate.
Accepted credit cards
- American Express
- Carte Blanche
- China Union Pay
- Diner's Club
- Air Canada EnRoute
We ask that you follow all local guidelines and laws with respect to practicing social distancing and wearing a mask in public areas. Please check with local public health and government authorities regarding guidelines or requirements that may be in place for the location of your stay.
Children up to 18 years old stay free (with existing bedding) when sharing a room with a paying adult on a room only rate. Children 12 years and under enjoy complimentary breakfast from our buffet.
Housekeeping: Tailored To Your Comfort
Stayover housekeeping service is complimentary and available upon request during your stay. Simply contact the front desk at any time to request extra towels and amenities or to schedule a room cleaning. For stays of four (4) nights or more, we will provide full cleaning every fourth night/fifth day for all guests.
Package Handling Policy
The Hilton Boston Back Bay is happy to receive packages for registered guests and/or scheduled groups and events booked via our sales department. The hotel is able to accept packages up to 60lbs, anything larger will require one to arrange via a delivery service company.
Weight Class and Receiving fee
1-5 lbs first package complimentary, each additional package is $5
- 6-20 lbs - $10
- 21-40 lbs - $20
- 41-60 lbs - $50