Accessible

Accessible business center

Accessible concierge desk

Accessible elevators

Accessible exercise facility

Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width

Accessible hotel restaurant

Accessible meeting rooms

Accessible parking

Accessible parking spaces for cars in the self-parking facility

Accessible public entrance

Accessible registration desk

Accessible route from the accessible public entrance to the accessible guestrooms

Accessible route from the accessible public entrance to the registration area

Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area

Accessible route from the hotel’s accessible public entrance to at least one restaurant

Accessible route from the hotel’s accessible public entrance to the business center

Accessible route from the hotel’s accessible public entrance to the exercise facilities

Accessible route from the hotel’s accessible public entrance to the spa

Accessible route from the hotel’s accessible public entrance to the swimming pool

Accessible swimming pool

Accessible transportation with advance notice

Assistive listening devices for meetings upon request

Audible alerts in elevators

Bathroom doors at least 32 inches wide

Bedroom doors at least 32 inches wide (812 mm)

Braille elevator

Braille room numbers

Closed captioning on televisions or closed captioning decoders

Grab bars in bathroom

Level or ramp entrance into the building

Lowered emergency evacuation instructions

Lowered light switches

Lowered thermostat controls

Public Areas/Facilities accessible for physically challenged

Rooms accessible to wheelchairs (no steps)

Serv support animals welcome

Strobe alarms

Swimming pool hoist for pool access

TTY for guest use

Valet only parking

Visual alarm for hearing impaired

Visual alarms for hearing impaired in hallways

Visual alarms for hearing impaired in public areas

Wheelchair ramp for lobby/reception access

Conrad

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A sanctuary of wonder on the coast of Riviera Maya

Free parking

Free WiFi

Smoke-free

Digital Key

Concierge

Beach

Resort

Luxury

On-site restaurant

Outdoor pool

Fitness center

Room service

Meeting rooms

Pets not allowed

Tulkal Ballroom

Tulkalito Ballroom

Terraza (Terrace)

Habanero

Morita

Piquin

Serrano

Conrad Tulum Riviera Maya

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Early check-in cannot be guaranteed. Contact the hotel to inquire about early check-in or late check-out.

$80 plus tax until 3 PM, half day rate plus tax until 6 PM

Dining & Drinks

Arbolea is a blended word, combining
Arbol (tree) and alba (dawn). Arbolea plays off the
colorful flowers and vibrant vegetation that surrounds
the resort. Open only for breakfast, the expansive
buffet features a blend of regional and global
dishes. Arbolea welcomes guests to their day, gently
reminding that have found a paradise of its own.

Arbolea

An author is a creator of something
original and personal. The resort’s most sophisticated
dining experience, Autor is a restaurant that will tell
the story of the chef in command. Guests will be
taken on a journey that at once introduces them to
new culinary experiences and offers a window into
the history of the journey’s lead author.

Autor

Cafetal means coffee plantation. The
concept is built around the traditional ‘Tianguis,’ an
economic and social gathering center in Mexican
culture since pre-Hispanic times. An upscale café and
market, this Tianguis in Tulum will serve coffee, snacks,
and essentials from morning to evening, where each
element is touched by Mexican roots with an elegant
twist.

Cafetal

Cenotes are common throughout the
Yucatan. The Mayans believed that Chaak, the rain
god, lived among them. They believed that cenotes
were entrances to other worlds. Guests entering this
space will feel as though they have found a similar
shelter.

Chaak Bar

Situated adjacent to the various pools that dot the resort. 
Each of the three "Chiringitos" or sand bars feature its own offering that changes regularly, but all of which are conceived to be refreshing and pool-appropriate. Serving refreshing drinks and snacks under the cover of a woven palapa. The Chiringuito, meaning small shop or open-air bar, is an institution that offers a convivial setting to connect and unwind.

Chiringuito 1 - 2 - 3

The Jacaranda tree was transplanted to
Mexico by Japanese immigrants in the 20th century.
It is a fitting inspiration for this teppanyaki restaurant,
which will merge classic Japanese and Southeast
Asian techniques with local ingredients and styles.
Kengai is a new interpretation of a high-energy
teppanyaki experience, well-adapted for Tulum..

Kengai

Maratea is a restaurant built around the
traditions that dot the countries of the Mediterranean
Basin. From southern Spain to North Africa, Greece
to Turkey, Maratea pays tribute to the sophisticated
and layered traditions of numerous distinct cuisines.
Maratea embodies classic forms, bringing together
threads of old and new.

Maratea Mediterranean

In Japan, Ukai is a traditional fishing
method that has been used for centuries. In Tulum,
this contemporary sushi counter distinguishes itself
by fully committing to sustainable fishing and other
practices, a tribute to the seas.

UKAI

Ultramar is a blended word, roughly
meaning ‘great sea,’ which is fitting for the main pool
bar that bleeds into water nearly on all sides. High
energy and free from burden, Ultramar is a central
gathering place, where guests can comfortably drink,
dine, and mingle from morning to late night. The
atmosphere and lifestyle aesthetic are both informed
by the rich artistic traditions of Mexican Surrealism.

Ultramar Pool Lounge

This resort is beautiful, 5 stars!  The staff is very attentive and professional.  The restaurants are wonderful.  There are many beautiful pools and a private beach.  Only a 15 min car ride to...

Conrad Tulum

Arbolea at the Conrad Tulum exceeded our expectations of a great breakfast, but it was brother and sister servers Yesenia Vazquez and Israel Balam that made every morning a delightful experience...

Delicious breakfast service with a BIG smile!

We loved this property - absolutely beautiful with excellent service.  I was especially blown away by the food. We are still talking about the breakfast at Arbolea, and we ate dinner at all of the...

Beautiful property with incredible restaurants

After a wonderful vacation at the Conrad Punta De Mita in October 2022, we were excited to visit the Conrad Tulum.  We scheduled the Conrad as the first stop on our 2-week Riviera Maya trip to...

Conrad is doing great things in Mexico

We had a terrible experience at the hotel. Check-in started when they did not have what we requested for our room.  Dinners included servers who knew nothing about any of the drinks and two nights it...

Poor service, sub-par operations, exorbitantly expensive, not ready for opening yet

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