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Hilton Portfolio

Accessible business center

Accessible concierge desk

Accessible elevators

Accessible exercise facility

Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width

Accessible hotel restaurant

Accessible meeting rooms

Accessible parking spaces for cars in the self-parking facility

Accessible public entrance

Accessible registration desk

Accessible route from the accessible public entrance to the accessible guestrooms

Accessible route from the accessible public entrance to the registration area

Accessible route from the hotel’s accessible public entrance to the business center

Accessible route from the hotel’s accessible public entrance to the exercise facilities

Accessible route from the hotel’s accessible public entrance to the swimming pool

Accessible swimming pool

Assistive listening devices for meetings upon request

Audible alerts in elevators

Bathroom doors at least 32 inches wide

Bedroom doors at least 32 inches wide (812 mm)

Braille elevator

Braille room numbers

Closed captioning on televisions or closed captioning decoders

Grab bars in bathroom

Lowered emergency evacuation instructions

Lowered light switches

Lowered thermostat controls

Phone Audio/Vibrate/Strobe

Service Animals Welcome

TTY for guest use

Valet only parking

Visual alarm for hearing impaired

Visual alarms for hearing impaired in hallways

Visual alarms for hearing impaired in public areas

Conrad

American Express

MasterCard

Visa

A sanctuary of wonder on the coast of Riviera Maya

Free parking

Free WiFi

Smoke-free

Digital Key

Concierge

Beach

Resort

Luxury

On-site restaurant

Outdoor pool

Fitness center

Cribs

Room service

Pets not allowed

Conrad Tulum Riviera Maya

Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area

Accessible route from the hotel’s accessible public entrance to at least one restaurant

Accessible route from the hotel’s accessible public entrance to the spa

Accessible transportation with advance notice

Van-accessible parking in the self-parking facility

cancellationPolicy

description

Early check-in cannot be guaranteed. Contact the hotel to inquire about early check-in or late check-out.

Dining & Drinks

Arbolea is a blended word, combining
Arbol (tree) and alba (dawn). Arbolea plays off the
colorful flowers and vibrant vegetation that surrounds
the resort. Open only for breakfast, the expansive
buffet features a blend of regional and global
dishes. Arbolea welcomes guests to their day, gently
reminding that have found a paradise of its own.

An author is a creator of something
original and personal. The resort’s most sophisticated
dining experience, Autor is a restaurant that will tell
the story of the chef in command. Guests will be
taken on a journey that at once introduces them to
new culinary experiences and offers a window into
the history of the journey’s lead author.

Cafetal means coffee plantation. The
concept is built around the traditional ‘Tianguis,’ an
economic and social gathering center in Mexican
culture since pre-Hispanic times. An upscale café and
market, this Tianguis in Tulum will serve coffee, snacks,
and essentials from morning to evening, where each
element is touched by Mexican roots with an elegant
twist.

Cenotes are common throughout the
Yucatan. The Mayans believed that Chaak, the rain
god, lived among them. They believed that cenotes
were entrances to other worlds. Guests entering this
space will feel as though they have found a similar
shelter.

Situated adjacent to the various pools that dot the resort. 
Each of the three "Chiringitos" or sand bars feature its own offering that changes regularly, but all of which are conceived to be refreshing and pool-appropriate. Serving refreshing drinks and snacks under the cover of a woven palapa. The Chiringuito, meaning small shop or open-air bar, is an institution that offers a convivial setting to connect and unwind.

The Jacaranda tree was transplanted to
Mexico by Japanese immigrants in the 20th century.
It is a fitting inspiration for this teppanyaki restaurant,
which will merge classic Japanese and Southeast
Asian techniques with local ingredients and styles.
Kengai is a new interpretation of a high-energy
teppanyaki experience, well-adapted for Tulum..

Maratea is a restaurant built around the
traditions that dot the countries of the Mediterranean
Basin. From southern Spain to North Africa, Greece
to Turkey, Maratea pays tribute to the sophisticated
and layered traditions of numerous distinct cuisines.
Maratea embodies classic forms, bringing together
threads of old and new.

In Japan, Ukai is a traditional fishing
method that has been used for centuries. In Tulum,
this contemporary sushi counter distinguishes itself
by fully committing to sustainable fishing and other
practices, a tribute to the seas.

Ultramar is a blended word, roughly
meaning ‘great sea,’ which is fitting for the main pool
bar that bleeds into water nearly on all sides. High
energy and free from burden, Ultramar is a central
gathering place, where guests can comfortably drink,
dine, and mingle from morning to late night. The
atmosphere and lifestyle aesthetic are both informed
by the rich artistic traditions of Mexican Surrealism.

First the good things. Beautifully designed clean hotel on a lovely scenic bay. Rooms on top floors have great views. Staff are lovely. The bad things. Lots of seaweed when we were there. They do a...

Beautiful hotel let down by its food

Property seems dirty and worn for a 5 star resort

Torn in Tulum

Such a beautiful property with the most amazing employees. Everyone is so kind and attentive, the property is pristine and the amenities are great! There are ample chairs at the pool or beach to...

Beyond expectations

We were told upon arrival that a private event bought out the hotel after our final day. This would be absolutely no issue except they started to drain the beautiful pool at the heart of the...

Stay has been a huge disappointment

Returning from vacation, we found ourselves unusually reflective in composing this review.

The resort itself is undeniably beautiful and lives up to its luxury positioning. From the seamless hotel...

Beautiful but varied overpriced experience

Language Menu

Sleeps 2

Ocean/water view

Dining table

Separate toilet area

Balcony

Coffee maker

300 thread count sheets

65-inch HDTV

Hairdryer

Iron

Iron/ironing board

Bathroom amenities

Bathrobe

Mini bar

Radio alarm clock

Air conditioning

24 Hour Housekeeping

Automatic Door Closer

Black-Out Curtains

Convenient Electrical Outlets

Duvet Covers

Electronic Locks

Evening Room Service Available

HD Channels

High Speed Internet Access

Internet access in guest room

Lever Door Handles

Phone - Audio/Vibrate/Strobe

Safe

TV-Cable

Tea/Coffee Making Facilities

Telephone - Voice Mail

Thermostat (adjustable)

Sleeps 3

Full-size refrigerator

Seating area with sofa

Bath slippers

Complimentary Beverage

Welcome Amenity

Accessible

Sleeps 4

Sleeps 6

All-Inclusive

Book Activities

Golf

Signature Wine

Itineraries

Ultramar

Cafetal

Chiringuitos

Arbolea

Maratea

Ukai

Kengai

Autor

Ceiba Club

Weddings

Explore Tulum

Offers

Resort Info

Experiences

Events

Gallery

Location

Dining

Rooms

Home

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Portrait close up of woman in an elegant evening dress enjoying a glass of white wine in the Ceiba Club

A woman and a man wearing bathrobes are walking through the spa

Spa Discounts

Wine Tour Or Agave Tasting

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Sure, this room is

great.

But, this room is

greater!

Your Stay

Elevate

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ceiba club rooms with smalll blue animal figure

Book a Ceiba Room and enjoy more possibilities, curated culinary offerings and top-tier service that extends beyond your stay. 

Ceiba Club

Spa Discounts

Wine Tour Or Agave Tasting

Ceiba Ocean View with King Bed

Ceiba Tropical View Suite with King Bed

Ceiba Partial Ocean View Guestroom King Bed

Ceiba Partial Ocean View Guestroom 2 Queen Bd

Ceiba Ocean View Suite King Bed

Ceiba Ocean View Guestroom with 2 Queen Beds

Ceiba Governors Suite 1 King Bedroom

Ceiba Presidential Suite 1 King Bedroom

Amenities & Services