Resort Benefits & Amenities
Discover more meaning, more wonder, and more adventure. With eight resort pools, 13 restaurants and bars, a luxury spa, and an exclusive Family Zone, this all-inclusive resort embodies the allure of Mayan civilization and modern-day Mexican culture.
An elevated experience that’s even more extraordinary. Guests who book an Enclave room open the door to even more possibilities during their stay including private check-in and checkout, the Enclave Lounge with food and beverage, private pool areas, in-room welcome amenities and more.
Family Zone
Connect, make friends, and embrace adventures in our Family Zone featuring dedicated areas for kids, teens, and adults. Head for the splash pad, lounge in the cinema room, or visit the all-day buffet.
Conrad Tulum Riviera Maya
Discover our sister resort, nestled next to us among the mangroves, where ancient roots blend with a future-focused commitment to sustainability. Entice the senses with Conrad Spa Tulum, five pools, 11 restaurants, and magnificent views.
Spa
Each treatment at Conrad Spa Tulum is a sensory experience. Connect with nature and begin your journey to complete relaxation.
Resort Policies
- Self ParkingComplimentary
- Valet ParkingComplimentary
- Secure ParkingUnavailable
- Covered ParkingUnavailable
- In/Out ParkingUnavailable
- Pets AllowedNo
- Service Pets AllowedYes
- Pet PolicyService animals only
- Service Pets InformationWhen your reservation is submitted, the hotel will be notified that you are traveling with a service animal.
Free standard in-room and lobby WiFi
This is a non-smoking All-inclusive Hotel
Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
- Check-in3:00 PM
- Check-out12:00 PM
- Minimum Age To Register18
- Early Check-out FeeContact the hotel for more information
- Late Check-out Fee50% up to 6:00pm, 100% thereafter
- CurrencyUS Dollar
- Accepted credit cards
- American Express
- Diner's Club
- JCB
- MasterCard
- Visa
Additional Policies
- We do not accept US Dollars in cash.