Accessible

Accessible concierge desk

Accessible elevators

Accessible exercise facility

Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width

Accessible hotel restaurant

Accessible meeting rooms

Accessible parking

Accessible parking spaces for cars in the self-parking facility

Accessible registration desk

Accessible route from the accessible public entrance to the registration area

Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area

Accessible transportation with advance notice

Audible alerts in elevators

Bathroom doors at least 32 inches wide

Bedroom doors at least 32 inches wide (812 mm)

Braille elevator

Digital alarm clock available with sound and a vibrating pad

Grab bars in bathroom

Level or ramp entrance into the building

Lowered buttons in elevators

Rooms accessible to wheelchairs (no steps)

Serv support animals welcome

Strobe alarms

Valet only parking

Van-accessible parking in the self-parking facility

Visual alarm for hearing impaired

Visual alarms for hearing impaired in hallways

Visual alarms for hearing impaired in public areas

Wheelchair ramp for lobby/reception access

Hilton

American Express

Diner's Club

Discover

MasterCard

Visa

Beachfront oasis with all-inclusive perks

Free parking

Free WiFi

Smoke-free

Digital Key

Concierge

Beach

Resort

All-Inclusive

On-site restaurant

Outdoor pool

Fitness center

Pet-Friendly

Room service

Meeting rooms

The Dunes

Azul Ballroom

Hilton Arena

Lobby Terrace

Hilton Arena A

Azul C

Hilton Arena B

Azul A

Azul B

Azul 4

Azul 4b

Azul 1

Azul 2

Azul 3

Azul 4a

Hilton Cancun, an All-Inclusive Resort

Accessible business center

Accessible public entrance

Accessible route from the accessible public entrance to the accessible guestrooms

Accessible route from the hotel’s accessible public entrance to at least one restaurant

Accessible route from the hotel’s accessible public entrance to the business center

Accessible route from the hotel’s accessible public entrance to the exercise facilities

Accessible route from the hotel’s accessible public entrance to the spa

Accessible route from the hotel’s accessible public entrance to the swimming pool

Accessible swimming pool

Assistive listening devices for meetings upon request

Closed captioning on televisions or closed captioning decoders

TTY for guest use

Pets allowed, $50.00 non-refundable fee, 23 kg maximum, No fees apply to Service Animals

cancellationPolicy

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Early check-in cannot be guaranteed. Contact the hotel to inquire about early check-in or late check-out.

Dining & Drinks

An experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.

The lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails

Grab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.

Check out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.

Choose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.

Savor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.

Walk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.

Just steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia

From breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.

Check in starts with them attempting to upsell you. It appears the upsell rate being offered is based on the rate that you paid. If you book with an OTA expect the worst room in your room category...

Solid All Inclusive

Great stay. Great drinks. Steakhouse is the best restaurant in the hotel. The second best is the oriental restaurant. All servers and staff were very helpful and hospitable. The burgers and hotdogs...

Great hotel for families and events.

Beautiful beachfront hotel! All inclusive with options to upgrade services or experiences for additional charges but can totally enjoy a perfect vacation for no additional charge. 

Karen at the...

Will return

From the moment we arrived to the time we left, everything was incredible. The service was always polite and helpful and they went out of their way to make our family feel welcome. 

The manager at...

Fantastic and Delicious.

Fantastic service throughout the entire hotel. We had especially exceptional service at the pool from Israel, Novoa, Ivan, and Charlie. They were extremely friendly, very personable, and even...

Highly Recommend

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The Resort

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Check out images and videos of Hilton Cancun, an All-Inclusive Resort, which features six restaurants and bars, a 55,000 sq. ft. indoor-outdoor convention center, a health club, and spa. 