The Highland Dallas, Curio Collection by Hilton

Spa Policies

• Cancellations or reschedules must be made at least 24 hours before your scheduled appointment to avoid being charged the full price of all services.
• Gift certificates are non-refundable and must be presented at the time of redemption.
• A 23% service charge will be added to all spa services for your convenience. Additional gratuities are welcome at your discretion.
• To ensure a stress-free experience, we recommend arriving at least 30 minutes before your scheduled service. Late arrivals will reduce your treatment time, but the full value of the service will still apply.
• Products: Returns are accepted within 30 days of purchase if the product is unopened, undamaged, unused, and accompanied by a receipt. No returns are offered on spa services; all sales are final once a service is completed.
• Guests must be 18 or older to enjoy massages, facials, body treatments, the serenity lounge, or locker areas. Guests aged 16-17 may receive massages or facials with a parent or guardian present in the treatment room. Nail services are available for children 5 and older, with a parent present during the service.
• Massage services are available past the first trimester. Please notify the spa concierge when booking to ensure proper accommodations.