Amenities and hotel policies
Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contactcustomer service.
Alternatively, you can cancel yourreservation online.
Minimum age to register
100% One night’s full rate and tax.
25% Starts at $25 See Additional "CHECK-IN/CHECK-OUT" Policy below for details.
Accepted credit cards
- American Express
- Carte Blanche
- China Union Pay
- Diner's Club
The Early Checkout Fee applies if the departure date is changed post check in. If reservation is prepaid, the full stay is non-refundable. Early Check-in and/or Late Check-out are based upon availability. The Late Check-out Fee for guests checking out after 6:00 pm is one night’s full rate. See below for times and corresponding charges.
- Early check in, before 7:00 am: $100.00
- Between 7am - 10am: $50.00
- Between 10am - 12pm: $25.00
- Late check out, by 1:00 pm: $25.00
- Between 1pm - 2pm: $50.00
- Between 2pm - 3pm: $75.00
- Between 3pm - 6pm: $100
- After 6:00 pm: 1 full night’s rate
Do Not Disturb
We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.
We ask that you follow all local guidelines and laws with respect to practicing social distancing and wearing a mask in public areas. Please check with local public health and government authorities regarding guidelines or requirements that may be in place for the location of your stay.
Housekeeping: Tailored to your comfort
Stayover housekeeping service is available upon request during your stay. Simply contact the front desk at any time to request extra towels and amenities or to schedule a room cleaning. For stays of four (4) nights or more, we will provide full cleaning every fourth night/fifth day for all guests.
Hilton Americas-Houston is happy to receive packages for our registered guests at our FedEx office, located on the third floor. There is a package handling fee and charges increase by weight.
Pet Policy - Service Animals
Service animals only. Emotional support, comfort, and other untrained dogs are not recognized as service animals.
Rollaway beds are available for king room types only for an extra fee of $30.00 per night. Rollaway beds are not permitted in queen/queen room types.
Texas Firearms Policy
Pursuant to Section 30.06, Penal Code (Trespass by License Holder with a Concealed Handgun), a person licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), may not enter this property with a concealed handgun.
Pursuant to Section 30.07, Penal Code (Trespass by License Holder with an Openly Carried Handgun), a person licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), may not enter this property with a handgun that is carried openly.