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The Gates Hotel South Beach - a DoubleTree by Hilton

Amenities and hotel policies

On-site restaurant

Room service

Free WiFi

Digital Key

Outdoor Pool

Cancellation

Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact

customer service.

Alternatively, you can cancel your

reservation online.

Check-in/Check-out

Minimum age to register

21

Early checkout-fee

$300.00 Early departure fee is 1 night's room and tax.

Late checkout-fee

$150.00 After 11AM = 50% of rate. Checkout after 5PM = 100% of rate.

Payment

Currency

US Dollar

Accepted credit cards

  • American Express
  • MasterCard (Canada)
  • China Union Pay
  • Diner's Club
  • Discover
  • MasterCard
  • Visa

Face Coverings

We ask that you follow all local guidelines and laws with respect to practicing social distancing and wearing a mask in public areas. Please check with local public health and government authorities regarding guidelines or requirements that may be in place for the location of your stay.

Housekeeping: Tailored To Your Comfort

Stayover housekeeping service is complimentary and available upon request during your stay. Simply contact the front desk at any time to request extra towels and amenities or to schedule a room cleaning. For stays of four (4) nights or more, we will provide full cleaning every fourth night/fifth day for all guests.

Package Policy

Package Policy For a fee, we accept packages for registered guests within 5 days of arrival and hold them up to 14 days after departure. Please indicate on the package label that you are a guest and when you are arriving. We charge $5 each for three or more packages. Fewer items are complimentary. If storage exceeds 5 days, there will be a $25 per item per day charge. Handling fees may be charged to a guest room, master account, or billed to a credit card. Upon check-in, please call Guest Services and the package will be delivered to you.

Payment Policy

Hotel requires a valid credit/debit card to check in. An incidental hold of $100/night will be placed and any additional charges incurred during your stay will be posted against this hold.

Upon check-out, any remaining credit will be released by the hotel. Depending on your bank, this hold could take up to 7 business days for credit cards, and up to 14 business days for debit cards, to be released.