Name: The Gates Hotel South Beach - a DoubleTree by Hilton
Address: 2360 Collins Avenue, Miami Beach, Florida, 33139, USA, Miami Beach, FL, 33139, US
Telephone: +1 305-860-9444

Amenities and hotel policies

On-site restaurant

Room service

Free WiFi

Digital Key

Outdoor Pool

Available accessible features include:

Accessible

Accessible business center

Accessible concierge desk

Accessible elevators

Accessible exercise facility

Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width

Accessible hotel restaurant

Accessible meeting rooms

Accessible parking

Accessible public entrance

Accessible registration desk

Accessible route from the accessible public entrance to the accessible guestrooms

Accessible route from the accessible public entrance to the registration area

Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area

Accessible route from the hotel’s accessible public entrance to at least one restaurant

Accessible route from the hotel’s accessible public entrance to the business center

Accessible route from the hotel’s accessible public entrance to the exercise facilities

Accessible route from the hotel’s accessible public entrance to the spa

Accessible route from the hotel’s accessible public entrance to the swimming pool

Accessible swimming pool

Accessible transportation with advance notice

Assistive listening devices for meetings upon request

Audible alarms

Audible alerts in elevators

Automatic opening of bedroom door from the inside

Bathroom doors at least 32 inches wide

Bedroom doors at least 32 inches wide (812 mm)

Braille elevator

Braille room numbers

Closed captioning on televisions or closed captioning decoders

Digital alarm clock available with sound and a vibrating pad

Digital alarm clock available with sound and strobe light

Doorbell w/Audio/Strobe Alert

Emergency Call Button on Phone

Emergency pull cords bedside bed available

Emergency pull cords in bathroom available

Evacuation chair available to help evacuate a disabled person

Grab bars in bathroom

Hotel complies with ADA Guidelines

Hotel comply with the Americans with Disabilities Act of 1990

Inflatable chair available to assist in getting in and out of a bath

Level or ramp entrance into the building

Lowered bed

Lowered emergency evacuation instructions

Lowered light switches

Lowered peep hole in door

Lowered shelf storage

Lowered sink

Portable shower chairs

Public Areas/Facilities accessible for physically challenged

Roll-in Shower

Room Accessible by Request

Rooms accessible to wheelchairs (no steps)

Serv support animals welcome

Strobe alarms

Swimming pool hoist for pool access

TTY for guest use

Valet only parking

Vibrating fire alarm available

Visual alarm for hearing impaired

Visual alarms for hearing impaired in hallways

Visual alarms for hearing impaired in public areas

Wheelchair ramp for lobby/reception access

The following features are not available:

Accessible parking spaces for cars in the self-parking facility

Van-accessible parking in the self-parking facility

Cancellation

Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact

customer service.

Alternatively, you can cancel your

reservation online.

Check-in/Check-out

Minimum age to register

Early checkout-fee

$300.00 Early departure fee is 1 night's room and tax.

Late checkout-fee

$150.00 After 11AM = 50% of rate. Checkout after 5PM = 100% of rate.

Payment

Currency

US Dollar

Accepted credit cards

American Express
MasterCard (Canada)
China Union Pay
Diner's Club
Discover
MasterCard
Visa

Face Coverings

We ask that you follow all local guidelines and laws with respect to practicing social distancing and wearing a mask in public areas. Please check with local public health and government authorities regarding guidelines or requirements that may be in place for the location of your stay.

Housekeeping: Tailored To Your Comfort

Stayover housekeeping service is complimentary and available upon request during your stay. Simply contact the front desk at any time to request extra towels and amenities or to schedule a room cleaning. For stays of four (4) nights or more, we will provide full cleaning every fourth night/fifth day for all guests.

Package Policy

Package Policy For a fee, we accept packages for registered guests within 5 days of arrival and hold them up to 14 days after departure. Please indicate on the package label that you are a guest and when you are arriving. We charge $5 each for three or more packages. Fewer items are complimentary. If storage exceeds 5 days, there will be a $25 per item per day charge. Handling fees may be charged to a guest room, master account, or billed to a credit card. Upon check-in, please call Guest Services and the package will be delivered to you.

Payment Policy

Hotel requires a valid credit/debit card to check in. An incidental hold of $100/night will be placed and any additional charges incurred during your stay will be posted against this hold.

Upon check-out, any remaining credit will be released by the hotel. Depending on your bank, this hold could take up to 7 business days for credit cards, and up to 14 business days for debit cards, to be released.