Accessible

Accessible concierge desk

Accessible elevators

Accessible exercise facility

Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width

Accessible hotel restaurant

Accessible meeting rooms

Accessible parking

Accessible public entrance

Accessible registration desk

Accessible route from the accessible public entrance to the accessible guestrooms

Accessible route from the accessible public entrance to the registration area

Accessible route from the hotel’s accessible public entrance to at least one restaurant

Accessible route from the hotel’s accessible public entrance to the exercise facilities

Accessible route from the hotel’s accessible public entrance to the spa

Accessible route from the hotel’s accessible public entrance to the swimming pool

Accessible swimming pool

Accessible transportation with advance notice

Audible alarms

Bathroom doors at least 32 inches wide

Bedroom doors at least 32 inches wide (812 mm)

Digital alarm clock available with sound and a vibrating pad

Grab bars in bathroom

Hotel complies with ADA Guidelines

Hotel comply with the Americans with Disabilities Act of 1990

Level or ramp entrance into the building

Lowered buttons in elevators

Lowered emergency evacuation instructions

Public Areas/Facilities accessible for physically challenged

Rooms accessible to wheelchairs (no steps)

Serv support animals welcome

Strobe alarms

Visual alarm for hearing impaired

Visual alarms for hearing impaired in hallways

Visual alarms for hearing impaired in public areas

Wheelchair ramp for lobby/reception access

This is an All-Inclusive Resort; rates must be quoted according to number of people in the room. When traveling with children ages 6-12, a rate of 65 USD per night, per child will be added to your account at check-in. Children ages 13 and older pay adult rates. This policy includes Honors Points redemption.

Child Fee Applies

We are committed to providing a safe, enjoyable experience from check-in to check-out. Please check with regional health and government authorities about specific policies that may be in place at the location of your stay.

**Available**: Concierge, Breakfast, On-site Restaurant(s), Valet Parking.

Available but with **modified service**: Fitness Center, Pool, Room Service, Spa.

Temporarily **not available**: Business Center, Complimentary Evening Social.

We can help facilitate offsite COVID-19 testing with a local provider for a fee. Restrictions may apply.

[Learn More](https://www.hilton.com/en/p/what-to-expect/)

What To Expect During Your Stay

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Our all-inclusive, AAA Four Diamond resort offers a beachfront location, Kids Club, spa, many dining options. Walk to shops. Close to historic downtown.

Connecting Rooms

Non-smoking rooms

Concierge

Beach

Resort

All-Inclusive

On-site restaurant

Indoor pool

Outdoor pool

Fitness center

Room service

Meeting rooms

Pets not allowed

Hilton Puerto Vallarta Resort

Accessible business center

Accessible parking spaces for cars in the self-parking facility

Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area

Accessible route from the hotel’s accessible public entrance to the business center

Assistive listening devices for meetings upon request

Closed captioning on televisions or closed captioning decoders

TTY for guest use

Valet only parking

Van-accessible parking in the self-parking facility

Face Coverings

cancellationPolicy

description

Early check-in cannot be guaranteed. Contact the hotel to inquire about early check-in or late check-out.

Applicable to individuals and groups or conventions stated in contracts.

Subject to availability.  Must be requested at Front Desk.

Never again will we stay at a Hilton Property.
First impressions  - The lobby looked like a hurricane had just come through and ripped apart all the light fixtures. Check into our room and theres...

DISGUSTING !! NEVER AGAIN !!

Hilton quality, security and cleanliness present throughout the property. All the staff were wonderful. Only Neg. NO privacy in the rooms BR, a little glass door open to the room :( Food was good...

A getaway!

My husband & I revisited the place where we first met! On April 17, 2022 thru April 24, 2022. With some of our friends as well. The Hacienda @ Hilton resort Puerto Vallarta is the place the to be...

Hacienda @ the Hilton Resort Puerto Vallarta us THE best!

This was our first trip back to this resort since the start of Covid. In all honesty the food was better the first time but overall is was still good. I think like many resorts they are still working...

Clean resort with great service!

We paid for an ocean view room, not a dirty rooftop and garbage-area view. Our room was dirty and the furniture was broken and in extreme dis-repair. Ceiling fan was rusty and dirty. Night stands...

Terrible

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