Question 1

Are pets allowed at Homewood Suites by Hilton Queretaro?

Accepted Answer

Yes, pets are allowed at Homewood Suites by Hilton Queretaro. There is a non-refundable fee of Mex$1,600.00, and pets must weigh a maximum of 10 kg. A maximum of 2 pets are allowed per room, and the cost varies by length of stay.

Question 2

What is the cancellation policy at Homewood Suites by Hilton Queretaro?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Homewood Suites by Hilton Queretaro?

Accepted Answer

Yes, parking is available at Homewood Suites by Hilton Queretaro. Self-parking is complimentary. Secured parking is available, but covered parking and in-out privileges are not available. Valet parking is not offered.

Question 4

Is smoking allowed at Homewood Suites by Hilton Queretaro?

Accepted Answer

No, smoking is not allowed at Homewood Suites by Hilton Queretaro. The hotel maintains 100% smoke-free grounds. A fee of up to 250 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Homewood Suites by Hilton Queretaro?

Accepted Answer

Yes, Homewood Suites by Hilton Queretaro has accessible guest rooms with mobility features. Rooms include entry or passage doors that provide 32" of clear width. The hotel also offers accessible parking spaces, an accessible public entrance, accessible registration desk, and accessible routes to guest rooms, the business center, exercise facilities, and the swimming pool.

Question 6

Is there on‑site dining at Homewood Suites by Hilton Queretaro?

Accepted Answer

There is no on-site restaurant at Homewood Suites by Hilton Queretaro. However, the hotel features an in-room kitchen in all suites, allowing you to cook for yourself. Authentic Mexican cuisine is available 10 minutes away at Plaza Náutica Juriquilla.

Question 7

Does Homewood Suites by Hilton Queretaro provide free WiFi?

Accepted Answer

Yes, Homewood Suites by Hilton Queretaro provides free WiFi. Standard in-room and lobby WiFi is available to all guests at no charge.

Question 8

What time is check-in at Homewood Suites by Hilton Queretaro?

Accepted Answer

Check-in at Homewood Suites by Hilton Queretaro is at 3:00 pm. The minimum age to register is 18.

Question 9

What time is check-out at Homewood Suites by Hilton Queretaro?

Accepted Answer

Check-out at Homewood Suites by Hilton Queretaro is at 12:00 pm. A late checkout fee of 50% of the room rate applies before 4 pm; after 4 pm, the fee is 100% of the room rate.

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