Amenities and hotel policies
On-site restaurant
Digital Key
Outdoor Pool
Meeting Rooms
Connecting Rooms
Cancellation
Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact
customer service.Alternatively, you can cancel your
reservation online.Check-in/Check-out
Minimum age to register
18
Early checkout-fee
$50.00
Late checkout-fee
$0.00
Payment
Currency
US Dollar
Accepted credit cards
- American Express
- Bankamericard
- Carte Blanche
- China Union Pay
- Diner's Club
- Discover
- Air Canada EnRoute
- JCB
- MasterCard
- Visa
Face Coverings
We ask that you follow all local guidelines and laws with respect to practicing social distancing and wearing a mask in public areas. Please check with local public health and government authorities regarding guidelines or requirements that may be in place for the location of your stay.
Family Policy
Children up to 18 years old stay free (with existing bedding) when sharing a room with a paying adult on a room only rate. Children 12 years and under enjoy complimentary breakfast from our buffet.
Housekeeping: Tailored To Your Comfort
Stayover housekeeping service is complimentary and available upon request during your stay. Simply contact the front desk at any time to request extra towels and amenities or to schedule a room cleaning. For stays of four (4) nights or more, we will provide full cleaning every fourth night/fifth day for all guests.
Package Handling Policy
Hilton San Jose is happy to receive packages for registered guests and/or scheduled groups and events booked via our sales department. There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.