Amenities and hotel policies
Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contactcustomer service.
Alternatively, you can cancel yourreservation online.
Minimum age to register
100% 100% of room rate.
50% $50 fee from 1:00PM to 3:00PM. After 3:00PM, 100% of room rate is charged.
Accepted credit cards
- Air Canada
- American Express
- Carte Blanche
- China Union Pay
- Diner's Club
- Air Canada EnRoute
We ask that you follow all local guidelines and laws with respect to practicing social distancing and wearing a mask in public areas. Please check with local public health and government authorities regarding guidelines or requirements that may be in place for the location of your stay.
Housekeeping: Tailored To Your Comfort
Stayover housekeeping service is complimentary and available upon request during your stay. Simply contact the front desk at any time to request extra towels and amenities or to schedule a room cleaning. For stays of four (4) nights or more, we will provide full cleaning every fourth night/fifth day for all guests.
The Hotel must be notified three days in advance, and any consignments shipped to the Hotel should be clearly marked with the organization / conference name and arrival date.
Handling fees vary based on package weight and cover: receiving and storing the package, distribution of materials and repackaging and shipping. Please contact the hotel directly for more information or review our shipping policy.