Question 1

Are pets allowed at Homewood Suites by Hilton Palo Alto?

Accepted Answer

Yes, pets are allowed at Homewood Suites by Hilton Palo Alto. Dogs and/or cats only are permitted, with a maximum of two pets. Pets must weigh 75 lbs or less. A non-refundable cleaning fee applies: $75 for 1-4 nights or $125 for 5+ nights.

Question 2

What is the cancellation policy at Homewood Suites by Hilton Palo Alto?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Hilton Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Homewood Suites by Hilton Palo Alto?

Accepted Answer

Yes, parking is available at Homewood Suites by Hilton Palo Alto. Self-parking is available for $17.00 per night in a covered, secured, gated garage with in-and-out privileges. The hotel also offers EV charging stations in the gated garage. Valet parking is not available.

Question 4

Is smoking allowed at Homewood Suites by Hilton Palo Alto?

Accepted Answer

No, Homewood Suites by Hilton Palo Alto has 100% smoke-free grounds. A fee of up to $250 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Homewood Suites by Hilton Palo Alto?

Accepted Answer

Yes, Homewood Suites by Hilton Palo Alto offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also provides accessible parking spaces, an accessible public entrance, accessible registration desk, and accessible routes throughout the property. Additional accessibility features include an accessible business center, accessible concierge desk, accessible exercise facility, accessible swimming pool, and assistive listening devices for meetings upon request.

Question 6

Is there on‑site dining at Homewood Suites by Hilton Palo Alto?

Accepted Answer

No, Homewood Suites by Hilton Palo Alto does not have on-site dining. However, there are several nearby restaurants including Armadillo Willy's, Chef Chu's, First and Main Sports Lounge, Fuki Sushi, Los Altos Grill, Pacific Catch, Paul Martin's American Grill, Pizza Studio, The Menu, The Sea, and Veggie Grill.

Question 7

Does Homewood Suites by Hilton Palo Alto provide free WiFi?

Accepted Answer

Yes, Homewood Suites by Hilton Palo Alto provides free WiFi. All guests get free standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Homewood Suites by Hilton Palo Alto?

Accepted Answer

Check-in is at 3:00 pm at Homewood Suites by Hilton Palo Alto.

Question 9

What time is check-out at Homewood Suites by Hilton Palo Alto?

Accepted Answer

Check-out is at 12:00 pm at Homewood Suites by Hilton Palo Alto.

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