Question 1

Are pets allowed at Tru by Hilton Lancaster East?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Lancaster East. There is a $50.00 non-refundable fee for pets. The hotel allows a maximum of 2 pets, and only dogs and cats are permitted. For stays of 1-4 nights, the fee is $50, and for stays of 5 or more nights, the fee is $75. The hotel can also provide information about Spike and Tillys Pet Resort for additional pet services.

Question 2

What is the cancellation policy at Tru by Hilton Lancaster East?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Hilton Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Lancaster East?

Accepted Answer

Yes, parking is available at Tru by Hilton Lancaster East. The hotel offers complimentary self-parking. In-and-out privileges are available, and accessible parking spaces are provided. Covered parking and valet parking are not available.

Question 4

Is smoking allowed at Tru by Hilton Lancaster East?

Accepted Answer

No, smoking is not allowed at Tru by Hilton Lancaster East. The hotel maintains 100% smoke-free grounds. A fee of up to $250 will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Lancaster East?

Accepted Answer

Yes, Tru by Hilton Lancaster East offers accessible guest rooms with mobility features and entry or passage doors that provide 32 inches of clear width. The hotel also features an accessible public entrance, accessible registration desk, accessible elevators, accessible parking spaces, and an accessible route from the public entrance to the guestrooms. Additional accessibility features include an accessible business center, accessible exercise facility, accessible swimming pool, and accessible routes to these facilities.

Question 6

Is there on-site dining at Tru by Hilton Lancaster East?

Accepted Answer

No, there is no on-site dining at Tru by Hilton Lancaster East. However, there are several nearby restaurants including Cracker Barrel, Lancaster Brewing Company, Miller's Smorgasbord, Plain & Fancy, Red Robin, Salad Works, and Shady Maple Smorgasbord.

Question 7

Does Tru by Hilton Lancaster East provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Lancaster East provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Lancaster East?

Accepted Answer

Check-in is at 3:00 pm at Tru by Hilton Lancaster East.

Question 9

What time is check-out at Tru by Hilton Lancaster East?

Accepted Answer

Check-out is at 12:00 pm at Tru by Hilton Lancaster East.

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