Question 1

Are pets allowed at Tru by Hilton Ankeny?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Ankeny. The hotel allows dogs and cats only, with a maximum of 2 pets per room and a maximum weight of 100 lbs per pet. There is a $75.00 non-refundable fee for 1-4 nights, or $125.00 for 5+ nights.

Question 2

What is the cancellation policy at Tru by Hilton Ankeny?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Ankeny?

Accepted Answer

Yes, parking is available at Tru by Hilton Ankeny. The hotel offers complimentary self-parking with in-out privileges. EV charging is also available on-site; please see the Front Desk for more information.

Question 4

Is smoking allowed at Tru by Hilton Ankeny?

Accepted Answer

No, smoking is not allowed at Tru by Hilton Ankeny. The hotel has 100% smoke-free grounds. A fee will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Ankeny?

Accepted Answer

Yes, Tru by Hilton Ankeny offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also features an accessible public entrance, accessible route from the public entrance to the guestrooms, accessible parking spaces for cars, and van-accessible parking in the self-parking facility.

Question 6

Is there on‑site dining at Tru by Hilton Ankeny?

Accepted Answer

The hotel does not have on-site dining available. However, Tru by Hilton Ankeny is located in central Ankeny where restaurants are less than a half mile away.

Question 7

Does Tru by Hilton Ankeny provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Ankeny provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Ankeny?

Accepted Answer

Check-in is at 3:00 pm at Tru by Hilton Ankeny. The minimum age to register is 21.

Question 9

What time is check-out at Tru by Hilton Ankeny?

Accepted Answer

Check-out is at 12:00 pm at Tru by Hilton Ankeny.

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