Question 1

Are pets allowed at DoubleTree Resort by Hilton Penang?

Accepted Answer

No, pets are not allowed at DoubleTree Resort by Hilton Penang.

Question 2

What is the cancellation policy at DoubleTree Resort by Hilton Penang?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at DoubleTree Resort by Hilton Penang?

Accepted Answer

Yes, parking is available at DoubleTree Resort by Hilton Penang. Self-parking is complimentary with multiple entry privileges. Valet parking is also available for RM 30.00 per night with no multiple entry. The hotel offers covered, secured parking with in-out privileges. EV charging is available on-site for RM 1.20 nett per KwH.

Question 4

Is smoking allowed at DoubleTree Resort by Hilton Penang?

Accepted Answer

No, DoubleTree Resort by Hilton Penang is 100% smoke-free. All rooms and public areas are strictly non-smoking. Smoking is permitted only in designated areas, and a penalty of MYR 500 will apply for smoking in non-designated spaces.

Question 5

Are there accessible rooms at DoubleTree Resort by Hilton Penang?

Accepted Answer

DoubleTree Resort by Hilton Penang has limited accessibility features. The hotel has accessible elevators, an accessible exercise facility, accessible meeting rooms, doorbell with audio/strobe alert, grab bars in bathrooms, lowered light switches, lowered peep holes in doors, lowered shelf storage, lowered thermostat controls, and roll-in showers. However, accessible guest rooms with mobility features, accessible parking spaces, accessible public entrance, accessible registration desk, and accessible routes to various areas are not available.

Question 6

Is there on-site dining at DoubleTree Resort by Hilton Penang?

Accepted Answer

Yes, DoubleTree Resort by Hilton Penang has on-site dining options. The hotel features three restaurants: Makan Kitchen, an all-day dining restaurant serving fusion specialties inspired by Malay, Indian, Chinese, and Western flavors; Axis Lounge, a lobby lounge serving light snacks and beverages; and The Food Store, a café offering coffee, tea, juices, pastries, sandwiches, and DoubleTree's signature Chocolate Chip Cookies.

Question 7

Does DoubleTree Resort by Hilton Penang provide free WiFi?

Accepted Answer

Yes, DoubleTree Resort by Hilton Penang provides free WiFi. Standard in-room and lobby WiFi is complimentary for all guests.

Question 8

What time is check-in at DoubleTree Resort by Hilton Penang?

Accepted Answer

Check-in at DoubleTree Resort by Hilton Penang is at 3:00 pm.

Question 9

What time is check-out at DoubleTree Resort by Hilton Penang?

Accepted Answer

Check-out at DoubleTree Resort by Hilton Penang is at 12:00 pm.

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