Question 1

Are pets allowed at Tru by Hilton Ashland?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Ashland. The pet fee is $75.00 (non-refundable) for stays of 1-4 nights, or $125.00 for stays of 5 or more nights. The maximum pet weight is 75 lbs.

Question 2

What is the cancellation policy at Tru by Hilton Ashland?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Ashland?

Accepted Answer

Yes, free parking is available at Tru by Hilton Ashland. The hotel offers complimentary self-parking with in-and-out privileges. Accessible parking spaces are also available.

Question 4

Is smoking allowed at Tru by Hilton Ashland?

Accepted Answer

No, Tru by Hilton Ashland is 100% smoke-free. A fee of up to $250 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Ashland?

Accepted Answer

Yes, Tru by Hilton Ashland offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also provides accessible parking spaces, an accessible public entrance, accessible registration desk, and accessible routes throughout the property.

Question 6

Is there on‑site dining at Tru by Hilton Ashland?

Accepted Answer

No, Tru by Hilton Ashland does not have on-site dining. However, the hotel provides a free hot breakfast for all guests.

Question 7

Does Tru by Hilton Ashland provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Ashland provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Ashland?

Accepted Answer

Check-in at Tru by Hilton Ashland is at 3:00 pm.

Question 9

What time is check-out at Tru by Hilton Ashland?

Accepted Answer

Check-out at Tru by Hilton Ashland is at 12:00 pm.

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