Question 1

Are pets allowed at Tru by Hilton Lancaster East?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Lancaster East. There is a $50.00 non-refundable fee for pets. The maximum number of pets allowed is 2, and only dogs and cats are permitted. For stays of 1-4 nights, the fee is $50, and for stays of 5 or more nights, the fee is $75. The hotel also offers kennel services through Spike and Tillys Pet Resort.

Question 2

What is the cancellation policy at Tru by Hilton Lancaster East?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Hilton Help Center. You can also cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Lancaster East?

Accepted Answer

Yes, parking is available at Tru by Hilton Lancaster East. The hotel offers complimentary self-parking. In-out privileges are available, and accessible parking spaces are provided. EV charging is available nearby, approximately 5 miles away. Covered parking and valet parking are not available.

Question 4

Is smoking allowed at Tru by Hilton Lancaster East?

Accepted Answer

No, smoking is not allowed at Tru by Hilton Lancaster East. The hotel maintains 100% smoke-free grounds. A fee of up to $250 will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Lancaster East?

Accepted Answer

Yes, Tru by Hilton Lancaster East offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also features accessible amenities including an accessible business center, accessible exercise facility, accessible hotel restaurant, accessible parking spaces, accessible public entrance, accessible registration desk, and accessible routes to guest rooms, the business center, exercise facilities, and the swimming pool.

Question 6

Is there on-site dining at Tru by Hilton Lancaster East?

Accepted Answer

No, there is no on-site dining at Tru by Hilton Lancaster East. However, nearby restaurants include Cracker Barrel, Lancaster Brewing Company, Miller's Smorgasbord, Plain & Fancy, Red Robin, Salad Works, and Shady Maple Smorgasbord.

Question 7

Does Tru by Hilton Lancaster East provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Lancaster East provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Lancaster East?

Accepted Answer

Check-in at Tru by Hilton Lancaster East is at 3:00 pm. The minimum age to register is 21.

Question 9

What time is check-out at Tru by Hilton Lancaster East?

Accepted Answer

Check-out at Tru by Hilton Lancaster East is at 12:00 pm.

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