Question 1

Are pets allowed at Tru by Hilton McKinney?

Accepted Answer

Yes, pets are allowed. The hotel allows dogs and cats only, with a maximum of 2 pets. There is a $50.00 non-refundable fee for 1-4 nights, or $75.00 for 5 or more nights. Service animals are also welcome.

Question 2

What is the cancellation policy at Tru by Hilton McKinney?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton McKinney?

Accepted Answer

Yes, parking is available. The hotel offers complimentary self-parking. Accessible parking spaces are available for cars in the self-parking facility. EV charging is available nearby, approximately 1.70 miles away.

Question 4

Is smoking allowed at Tru by Hilton McKinney?

Accepted Answer

No, the hotel has 100% smoke-free grounds. A fee will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton McKinney?

Accepted Answer

Yes, the hotel has accessible guest rooms with mobility features including entry or passage doors that provide 32 inches of clear width. The hotel offers numerous accessibility features including accessible elevators, accessible parking spaces, accessible routes throughout the property, grab bars in bathrooms, and other accommodations for guests with disabilities.

Question 6

Does Tru by Hilton McKinney provide free WiFi?

Accepted Answer

Yes, the hotel provides free standard WiFi in-room and in the lobby for all guests.

Question 7

What time is check in at Tru by Hilton McKinney?

Accepted Answer

Check-in time is 3:00 pm. The minimum age to register is 21.

Question 8

What time is checkout at Tru by Hilton McKinney?

Accepted Answer

Checkout time is 12:00 pm.

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