Question 1

Are pets allowed at Tru by Hilton Allen Dallas?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Allen Dallas. There is a $75.00 non-refundable fee per stay. Pets must weigh 50 lbs or less, and a maximum of 2 pets are allowed. Only dogs and cats are permitted.

Question 2

What is the cancellation policy at Tru by Hilton Allen Dallas?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Allen Dallas?

Accepted Answer

Yes, parking is available at Tru by Hilton Allen Dallas. Free self-parking is complimentary for all guests. In and out privileges are available. The hotel also offers EV charging on-site and accessible parking spaces.

Question 4

Is smoking allowed at Tru by Hilton Allen Dallas?

Accepted Answer

No, Tru by Hilton Allen Dallas maintains 100% smoke-free grounds. A fee of up to $250 will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Allen Dallas?

Accepted Answer

Yes, Tru by Hilton Allen Dallas offers accessible guest rooms with mobility features and entry or passage doors that provide 32 inches of clear width. The hotel also provides accessible parking spaces, an accessible public entrance, an accessible registration desk, and accessible routes throughout the property.

Question 6

Is there on-site dining at Tru by Hilton Allen Dallas?

Accepted Answer

No, there is no on-site dining at Tru by Hilton Allen Dallas. However, the hotel is located near numerous restaurants including Lazy Dog Restaurant & Bar, New York Pizza and Pints, Stampede 66 by Stephan Pyles, and Two Rows Restaurant & Brewery, all within close proximity to the hotel.

Question 7

Does Tru by Hilton Allen Dallas provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Allen Dallas provides free WiFi. Standard in-room and lobby WiFi is complimentary for all guests.

Question 8

What time is check-in at Tru by Hilton Allen Dallas?

Accepted Answer

Check-in at Tru by Hilton Allen Dallas is at 3:00 pm.

Question 9

What time is check-out at Tru by Hilton Allen Dallas?

Accepted Answer

Check-out at Tru by Hilton Allen Dallas is at 12:00 pm.

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