Pay with Points

Pay with Points is part of our Contactless Experience that allows eligible Hilton Honors Members the ability to use Hilton Honors Points to pay part or all of their folio balance in the Hilton Honors mobile app during the Digital Check-Out process.

Who can use Pay with Points?

You may be eligible to use Pay with Points if:

• You are a Silver, Gold, Diamond or Diamond Reserve Hilton Honors Member.
• You have Points available in your Hilton Honors account.
• Your correct Hilton Honors number was added to your reservation before check-in.
• You are staying at a participating hotel where Digital Check-Out and Pay with Points are available.

If your Hilton Honors number is added after check-in, the reservation will not be eligible for Pay with Points.

When can I use Pay with Points?

Pay with Points is available only through Digital Check-Out in the Hilton Honors app on your scheduled checkout date. The transaction can only be completed by Members through the Hilton Honors mobile app. 

How do I use Pay with Points?

On your checkout date:

1. Sign in to the Hilton Honors mobile app by entering your username or Hilton Honors account number and password.
2. On your day of departure/check-out, open Digital Check Out in the mobile app.
3. From the ‘Before you check out’ screen, select ‘Apply Points to reduce total.’
4. From the ‘Set your points’ screen, use the slider to choose whether to apply Points to all or part of your eligible balance.
5. After selecting the number of Points you’d like to use, select ‘Continue.’
6. If Points aren’t applied to the entire balance, any remaining amount must be settled in the mobile app using your payment method on file.
   • You can’t use Points to pay in the mobile app and then settle the remaining balance at the hotel reception.
7. Fully review the ‘Review and check out screen’ which lists the number of Available Points, Points applied, remaining Points, and total due.
   • If any changes are needed, select, ‘Adjust Points.’
8. After fully reviewing and confirming the Points applied and any balance due, select ‘Complete check-out.’
9. The final screen will display a confirmation of the transaction, and you’ll receive a final receipt.

Can I use Points for only part of my balance?

Yes. You can apply Points to part or all of your eligible folio balance. 

If your Points do not cover the full balance, the remaining amount will be settled in the app using the payment method on file. You cannot apply Points in the app and then pay the remaining balance at the hotel’s reception. 

What charges are eligible?

All charges posted to an eligible folio can be paid using Points. Pay with Points is not available for confidential or third-party folios. 

Can I use Pay with Points for multiple rooms?

Yes. If your Hilton Honors number was added to each room before check-in, you can view each eligible folio in the app and decide how many Points to apply to each one. 

Why don’t I see Pay with Points in the app?

Pay with Points may not appear if:

• The hotel does not offer Digital Check-Out or Pay with Points.
• It is not yet your scheduled checkout date.
• The correct Hilton Honors number was not added to the reservation before check-in.
• The folio is confidential or associated with a third-party reservation.
• The reservation has already been checked out.

If you believe your stay is eligible, make sure you are using the latest version of the Hilton Honors app. You can also sign out and sign back in, restart your device or reinstall the app. If you still need assistance, select the Help icon in the Hilton Honors app. 

Can a Pay with Points transaction be changed or reversed?

Once a Pay with Points transaction and checkout are complete, the payment cannot be adjusted, transferred to another folio or reservation, refunded, or reversed by the hotel or a customer care representative. Pay with Points also cannot be reactivated after the reservation has been checked out. 

Additional information

Pay with Points is being introduced at eligible U.S. hotels using participating hotel systems where Digital Check-Out is enabled. Availability may vary by hotel.