Question 1

Are pets allowed at Hilton Tokyo?

Accepted Answer

Pets are not allowed at Hilton Tokyo.

Question 2

What is the cancellation policy at Hilton Tokyo?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center, or you can cancel your reservation online.

Question 3

Is parking available at Hilton Tokyo?

Accepted Answer

Yes, parking is available at Hilton Tokyo. Self-parking is available for ¥1,500.00 per 24 hours. The hotel features a covered car park with 280 spaces, secured parking, and in-and-out privileges. EV charging with Tesla chargers is also available on-site.

Question 4

Is smoking allowed at Hilton Tokyo?

Accepted Answer

Hilton Tokyo has designated smoking spaces available within hotel premises. However, the grounds are 100% smoke-free except for these designated areas.

Question 5

Are there accessible rooms at Hilton Tokyo?

Accepted Answer

Hilton Tokyo has limited accessibility features. The hotel offers accessible elevators, an accessible exercise facility, accessible meeting rooms, bathroom doors at least 32 inches wide, bedroom doors at least 32 inches wide, and grab bars in bathrooms. However, many other accessibility features such as accessible guest rooms with mobility features, accessible public entrance, and accessible routes are not available.

Question 6

Is there on-site dining at Hilton Tokyo?

Accepted Answer

Yes, Hilton Tokyo offers on-site dining with multiple restaurants and bars including Beer Garden, CHOCOLAT BOUTIQUE, DYNASTY (Chinese cuisine), JUNISOH (sushi and kaiseki), MARBLE LOUNGE, METROPOLITAN GRILL, St. GEORGE'S BAR, ZATTA (bar/lounge), and In Room Dining with 24-hour room service.

Question 7

Does Hilton Tokyo provide free WiFi?

Accepted Answer

Standard in-room and lobby WiFi is free for Hilton Honors members who book direct. For all other guests, WiFi costs ¥1,000.00. Free WiFi does not apply to meeting spaces.

Question 8

What time is the check-in at Hilton Tokyo?

Accepted Answer

Check-in is at 3:00 pm at Hilton Tokyo.

Question 9

What time is the check-out at Hilton Tokyo?

Accepted Answer

Check-out is at 11:00 am at Hilton Tokyo.

Hilton Tokyo

Sky-high views in the heart of Shinjuku

Our amenities

Hilton Honors member benefits

Hotel policies

Dining and drinks

Meetings and events

Location and transportation

What's nearby

Airports

Frequently asked questions