Question 1

Are pets allowed at Hilton Urumqi?

Accepted Answer

Yes, pets are allowed at Hilton Urumqi. There is a ¥300.00 non-refundable fee, and pets must not exceed 26 kg in weight. Pet-friendly rooms are equipped with a dog bed, pet food bowls, a pet waste scooper, and pet waste bags. Please inform the hotel at least 24 hours in advance.

Question 2

What is the cancellation policy at Hilton Urumqi?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Hilton Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Hilton Urumqi?

Accepted Answer

Yes, parking is available at Hilton Urumqi. Self-parking is ¥30.00 per night and is complimentary for in-house guests. The hotel offers covered and secured parking. Accessible parking spaces and van-accessible parking are available. Valet parking is not available.

Question 4

Is smoking allowed at Hilton Urumqi?

Accepted Answer

Yes, smoking is allowed at Hilton Urumqi. The hotel has a total of 383 rooms with 3 levels of non-smoking rooms and 5 levels of smoking rooms.

Question 5

Are there accessible rooms at Hilton Urumqi?

Accepted Answer

Yes, Hilton Urumqi has accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also features accessible amenities including an accessible concierge desk, accessible exercise facility, accessible registration desk, accessible elevators, and accessible routes to guest rooms, the business center, exercise facilities, spa, and swimming pool.

Question 6

Is there on‑site dining at Hilton Urumqi?

Accepted Answer

Yes, Hilton Urumqi has on-site dining options. The hotel features four restaurants: Lobby Lounge (1st floor), Silk Road (traditional local cuisine with private dining rooms), U Cafe (all-day dining with four open kitchens serving seafood, hot-pot, barbecue, steak, local food, and Western cuisine), and Yuxi (elegant Chinese restaurant on the 3rd floor serving Sichuan and Cantonese cuisines with private dining rooms).

Question 7

Does Hilton Urumqi provide free WiFi?

Accepted Answer

Yes, Hilton Urumqi provides free WiFi. All guests get free standard WiFi in-room and in the lobby.

Question 8

What time is the check-in at Hilton Urumqi?

Accepted Answer

Check-in at Hilton Urumqi is at 3:00 pm.

Question 9

What time is the check-out at Hilton Urumqi?

Accepted Answer

Check-out at Hilton Urumqi is at 12:00 pm.

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