Question 1

Are pets allowed at Tru by Hilton Madison West?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Madison West. There is a $75.00 non-refundable fee for 1-4 nights, or $125 for 5 or more nights. A maximum of 2 pets are allowed per room.

Question 2

What is the cancellation policy at Tru by Hilton Madison West?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Madison West?

Accepted Answer

Yes, parking is available at Tru by Hilton Madison West. Self-parking is complimentary. Accessible parking spaces and van-accessible parking are also available. Additionally, EV charging is available on-site.

Question 4

Is smoking allowed at Tru by Hilton Madison West?

Accepted Answer

No, smoking is not allowed at Tru by Hilton Madison West. The hotel maintains 100% smoke-free grounds. A fee of up to $250 will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Madison West?

Accepted Answer

Yes, Tru by Hilton Madison West offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also provides an accessible route from the accessible public entrance to the accessible guestrooms, an accessible registration desk, and an accessible public entrance.

Question 6

Is there on-site dining at Tru by Hilton Madison West?

Accepted Answer

No, there is no on-site dining at Tru by Hilton Madison West. However, the hotel is close to a wealth of local restaurants including Eno Vino Wine Bar and Tapas, Longhorn Steakhouse, Olive Garden, Outback Steakhouse, R P Adler's Bar & Grill, and The Cheesecake Factory.

Question 7

Does Tru by Hilton Madison West provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Madison West provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Madison West?

Accepted Answer

Check-in at Tru by Hilton Madison West is at 3:00 pm. The minimum age to register is 18.

Question 9

What time is check-out at Tru by Hilton Madison West?

Accepted Answer

Check-out at Tru by Hilton Madison West is at 12:00 pm. Late checkout is available for a $50.00 fee, though this fee is waived for Diamond members.

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