Question 1

Are pets allowed at Tru by Hilton Wisconsin Dells?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Wisconsin Dells. The hotel accepts dogs and cats only, with a maximum of 2 dogs per room. Pets must weigh 75 lbs or less. A $50.00 non-refundable fee applies for stays of 1-4 nights, and $125 applies for stays of 5 or more nights.

Question 2

What is the cancellation policy at Tru by Hilton Wisconsin Dells?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Hilton Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Wisconsin Dells?

Accepted Answer

Yes, Tru by Hilton Wisconsin Dells offers free self-parking. The hotel also provides accessible parking spaces and van-accessible parking in the self-parking facility. EV charging is available on the north side of the building. For trailer or semi-truck parking availability, please call the hotel directly.

Question 4

Is smoking allowed at Tru by Hilton Wisconsin Dells?

Accepted Answer

No, Tru by Hilton Wisconsin Dells has 100% smoke-free grounds. A $250 fee will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Wisconsin Dells?

Accepted Answer

Yes, Tru by Hilton Wisconsin Dells offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also features accessible parking spaces, an accessible public entrance, accessible registration desk, accessible business center, accessible exercise facility, accessible swimming pool, and accessible routes throughout the hotel.

Question 6

Is there on-site dining at Tru by Hilton Wisconsin Dells?

Accepted Answer

The hotel does not have on-site dining facilities.

Question 7

Does Tru by Hilton Wisconsin Dells provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Wisconsin Dells provides free standard WiFi in guest rooms and in the lobby for all guests.

Question 8

What time is check-in at Tru by Hilton Wisconsin Dells?

Accepted Answer

Check-in is at 3:00 pm at Tru by Hilton Wisconsin Dells. Guests must be at least 18 years old to register.

Question 9

What time is check-out at Tru by Hilton Wisconsin Dells?

Accepted Answer

Check-out is at 11:00 am at Tru by Hilton Wisconsin Dells.

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