Question 1

Are pets allowed at Hilton Cardiff?

Accepted Answer

Yes, pets are allowed at Hilton Cardiff. You may bring up to 2 pets per room, with a maximum weight of 34 kg. There is a £35.00 non-refundable fee for each pet. The hotel offers a dedicated pet experience.

Question 2

What is the cancellation policy at Hilton Cardiff?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, contact the hotel directly or visit the Hilton Help Center. You can also cancel your reservation online.

Question 3

Is parking available at Hilton Cardiff?

Accepted Answer

Hilton Cardiff does not have on-site parking. The nearest car parks are RCP Capital Tower and QPark Greyfriars, both just a 2-3 minute walk from the hotel. Self-parking is available at QPark Greyfriars for £35.00 per night. You can pre-book and save 15% using code HILCAR15. RCP Capital Tower is pay on arrival via machine or PayByPhone app.

Question 4

Is smoking allowed at Hilton Cardiff?

Accepted Answer

No, smoking is not allowed at Hilton Cardiff. The hotel maintains 100% smoke-free grounds.

Question 5

Are there accessible rooms at Hilton Cardiff?

Accepted Answer

Yes, Hilton Cardiff offers accessible guest rooms with mobility features and entry or passage doors that provide 32 inches of clear width. The hotel also provides accessible routes from the public entrance to guest rooms, an accessible restaurant, accessible exercise facilities, an accessible swimming pool, and other accessibility features. For detailed information about accessibility features, please refer to the hotel's access guide.

Question 6

Is there on‑site dining at Hilton Cardiff?

Accepted Answer

Yes, Hilton Cardiff has on-site dining. The hotel features Graze Bar, where you can enjoy expertly crafted cocktails and lunch or dinner bites, and Graze Restaurant, which offers legendary Graze boards, family favourites, gourmet burgers, signature dishes, and organic Welsh steak. The restaurant caters to all dietary requirements with vegan and gluten-free options.

Question 7

Does Hilton Cardiff provide free WiFi?

Accepted Answer

Standard In-Room and Lobby WiFi is free for Hilton Honors members who book direct. For all other guests, WiFi costs £15.00. Free WiFi does not apply to meeting spaces or at properties with resort charges.

Question 8

What time is the check-in at Hilton Cardiff?

Accepted Answer

Check-in at Hilton Cardiff is at 4:00 pm. The minimum age to register is 18.

Question 9

What time is the check-out at Hilton Cardiff?

Accepted Answer

Check-out at Hilton Cardiff is at 12:00 pm. A late checkout fee of £10.00 per hour applies after 2:00 pm. An early departure fee of £50.00 (1 night charge) is applicable.

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