Question 1

Are pets allowed at Tru by Hilton Brooklyn?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Brooklyn. The hotel accepts dogs and cats only, with a maximum of 2 pets per room. Pets must weigh 40 lbs or less. There is a $75.00 non-refundable fee for stays of 1-4 nights, and a $150.00 fee for stays of 5 or more nights.

Question 2

What is the cancellation policy at Tru by Hilton Brooklyn?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Brooklyn?

Accepted Answer

Yes, self-parking is available at Tru by Hilton Brooklyn for $40.00 per night. There are 21 parking spots available on a first come, first served basis. In and out privileges are available. Accessible parking spaces are also available for guests with mobility needs.

Question 4

Is smoking allowed at Tru by Hilton Brooklyn?

Accepted Answer

No, smoking is not allowed at Tru by Hilton Brooklyn. The hotel maintains 100% smoke-free grounds. A fee will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Brooklyn?

Accepted Answer

Yes, Tru by Hilton Brooklyn offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also features accessible routes from the public entrance to guestrooms, an accessible registration desk, accessible business center, accessible exercise facility, accessible parking spaces, and van-accessible parking in the self-parking facility.

Question 6

Is there on-site dining at Tru by Hilton Brooklyn?

Accepted Answer

No, there is no on-site dining at Tru by Hilton Brooklyn. However, the hotel is located within a couple blocks of dozens of restaurants in Brooklyn's Gowanus neighborhood, including nearby options such as Dinosaur Bar-B-Que, TAHENI, and Valentino Pizza.

Question 7

Does Tru by Hilton Brooklyn provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Brooklyn provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Brooklyn?

Accepted Answer

Check-in at Tru by Hilton Brooklyn is at 3:00 pm.

Question 9

What time is check-out at Tru by Hilton Brooklyn?

Accepted Answer

Check-out at Tru by Hilton Brooklyn is at 11:00 am.

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