Question 1

Are pets allowed at Hilton Monterrey Valle?

Accepted Answer

Yes, pets are allowed at Hilton Monterrey Valle. There is a $50.00 non-refundable fee per pet, and pets must weigh a maximum of 25 kg. For damages, a refundable deposit of $150 USD will be requested.

Question 2

What is the cancellation policy at Hilton Monterrey Valle?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Hilton Monterrey Valle?

Accepted Answer

Yes, parking is available at Hilton Monterrey Valle. Self parking is available for $10.00 per night. The hotel also offers covered parking, secured parking, and in-out privileges. Valet parking is not available.

Question 4

Is smoking allowed at Hilton Monterrey Valle?

Accepted Answer

No, smoking is not allowed at Hilton Monterrey Valle. The hotel maintains 100% smoke-free grounds. A fee will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Hilton Monterrey Valle?

Accepted Answer

Yes, Hilton Monterrey Valle offers accessible guest rooms with mobility features and entry or passage doors that provide 32 inches of clear width. The hotel also provides accessible parking spaces, an accessible registration desk, accessible elevators, an accessible exercise facility, and an accessible hotel restaurant.

Question 6

Is there on‑site dining at Hilton Monterrey Valle?

Accepted Answer

Yes, Hilton Monterrey Valle has on-site dining options. The main restaurant, Harth Kitchen Bar Market, offers all day dining featuring International and Mexican cuisine with a focus on Farm to Table. There is also Härth Bar on the Lobby level with terrace seating, and Wander RoofTop, a terrace pool bar that offers drinks and light fare by the pool with great views.

Question 7

Does Hilton Monterrey Valle provide free WiFi?

Accepted Answer

Yes, Hilton Monterrey Valle provides free WiFi. All guests get free standard WiFi in-room and in the lobby.

Question 8

What time is the check-in at Hilton Monterrey Valle?

Accepted Answer

Check-in at Hilton Monterrey Valle is at 3:00 pm. The minimum age to register is 18.

Question 9

What time is the check-out at Hilton Monterrey Valle?

Accepted Answer

Check-out at Hilton Monterrey Valle is at 12:00 pm.

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