Question 1

Are pets allowed at Tru by Hilton Gilbert?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Gilbert. There is a $50.00 non-refundable fee for pets. The hotel allows a maximum of 2 pets, and only dogs and cats are permitted. For stays of 1-4 nights, the fee is $50, and for stays of 5 or more nights, the fee is $75.

Question 2

What is the cancellation policy at Tru by Hilton Gilbert?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Gilbert?

Accepted Answer

Yes, parking is available at Tru by Hilton Gilbert. The hotel offers complimentary, free on-site self-parking. Accessible parking spaces are also available. EV charging is available nearby, approximately 1 mile away.

Question 4

Is smoking allowed at Tru by Hilton Gilbert?

Accepted Answer

No, smoking is not allowed at Tru by Hilton Gilbert. The hotel maintains 100% smoke-free grounds. A fee of up to $250 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Gilbert?

Accepted Answer

Yes, Tru by Hilton Gilbert has accessible guest rooms with mobility features. The rooms feature entry or passage doors that provide 32" of clear width. The hotel also offers accessible parking spaces, an accessible business center, an accessible exercise facility, an accessible registration desk, and an accessible swimming pool. Accessible routes are available from the public entrance to the guestrooms, registration area, business center, exercise facilities, and swimming pool.

Question 6

Is there on-site dining at Tru by Hilton Gilbert?

Accepted Answer

No, there is no on-site dining at Tru by Hilton Gilbert. However, the hotel is adjacent to San Tan Village shops and restaurants.

Question 7

Does Tru by Hilton Gilbert provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Gilbert provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Gilbert?

Accepted Answer

Check-in at Tru by Hilton Gilbert is at 3:00 pm. The minimum age to register is 21.

Question 9

What time is check-out at Tru by Hilton Gilbert?

Accepted Answer

Check-out at Tru by Hilton Gilbert is at 12:00 pm.

Tru by Hilton Gilbert

Baseball. Shopping. Teater. Gilbert.

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