Question 1

Are pets allowed at DoubleTree by Hilton West Kelowna?

Accepted Answer

Yes, pets are allowed at DoubleTree by Hilton West Kelowna. There is a C$35.00 non-refundable fee charged nightly per pet, with a maximum of 2 pets per guest room. Pets must weigh 50 lbs or less. Pets cannot be left unattended in guest rooms and do not have access to the restaurant or pool patio.

Question 2

What is the cancellation policy at DoubleTree by Hilton West Kelowna?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at DoubleTree by Hilton West Kelowna?

Accepted Answer

Yes, parking is available at DoubleTree by Hilton West Kelowna. Self-parking is complimentary. The hotel offers in-and-out privileges, and accessible parking spaces are available.

Question 4

Is smoking allowed at DoubleTree by Hilton West Kelowna?

Accepted Answer

Smoking is only permitted in designated outdoor areas at DoubleTree by Hilton West Kelowna. The hotel grounds are 100% smoke-free in all rooms and suites. A penalty of $350.00 will be applied to the bill for smoking in any room or suite. See the front desk for more information or to locate designated smoking areas outside of the hotel.

Question 5

Are there accessible rooms at DoubleTree by Hilton West Kelowna?

Accepted Answer

Yes, DoubleTree by Hilton West Kelowna offers accessible guest rooms with mobility features, including entry or passage doors that provide 32 inches of clear width. The hotel also features an accessible public entrance, accessible registration desk, accessible route from the public entrance to guest rooms, and accessible parking spaces.

Question 6

Is there on‑site dining at DoubleTree by Hilton West Kelowna?

Accepted Answer

Yes, DoubleTree by Hilton West Kelowna has on-site dining at Turtle Jack's Kitchen & Bar. Known for its premium casual dining experience, Turtle Jack's invites guests to escape and recharge with friends and family while enjoying a fresh menu and warm hospitality.

Question 7

Does DoubleTree by Hilton West Kelowna provide free WiFi?

Accepted Answer

Yes, DoubleTree by Hilton West Kelowna provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at DoubleTree by Hilton West Kelowna?

Accepted Answer

Check-in at DoubleTree by Hilton West Kelowna is at 3:00 pm. Guests must be at least 18 years old to register.

Question 9

What time is check-out at DoubleTree by Hilton West Kelowna?

Accepted Answer

Check-out at DoubleTree by Hilton West Kelowna is at 11:00 am.

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