Frequently Asked Questions

Earning Points

How do I earn Hilton Honors Points?
Earn by staying at our hotels and resorts

After you complete an eligible stay at a hotel or resort within the Hilton Portfolio, you earn 10 Hilton Honors Base Points for every US dollar spent on your room rate and other eligible room charges, including telephone calls and room service.

Some exceptions apply: At Hampton Inn™ or Homewood Suites by Hilton™ hotels, earn 10 Base Points for every US dollar spent on your room rate only. At Home2 Suites by Hilton™ and Tru by Hilton™ hotels, earn 5 Base Points for every US dollar spent on your room rate. See below for more information on what qualifies as a hotel stay.

Learn more about earning Points at hotels and resorts This link opens in a new tab. , or use the Hilton Honors Points Calculator to see how your Points can add up with your next stay. Also, see the Past Stays section of My Account for more choices to build your Point balance.

Earn with our partners around the world

You also earn Hilton Honors Points whenever you travel, shop, dine or spend with our partners. From car rentals to credit cards and wine clubs, Hilton Honors has hundreds of partners around the world — and each one is another opportunity to earn more Hilton Honors Points. See the Earn & Use Points section for a complete listing of all our partners.
What qualifies as an eligible hotel stay?
A “stay” is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of “stay” are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates; packages exclusively for casino player card holders; Team Member Travel rates; Hilton Family Travel rates; stays secured utilizing Hilton Grand Vacations™ Club and Hilton Club timeshare programs; Hilton Grand Vacations™ marketing packages with a sales presentation requirement; complimentary or barter rooms; Reward Stays (as defined herein); NET Group rates; Series Group or IT Group rates; contracted Entertainment or Encore rates; third party website bookings (irrespective of rate paid); and “opaque” channel bookings where the brand may or may not be known at the time of purchase. Hilton Honors Points may not be earned for any reason (including as a My Way benefit) for or during ineligible stays, including, without limitation, folio charges, (i.e., the charges on your hotel bill) incurred during ineligible stays. If at least one night of the Member’s stay is a reward stay booked with Hilton Honors Points, the entire stay is considered a “reward stay”. If a Member uses Points & Money Rewards™ for the reward stay, Hilton Honors Points will be rewarded on any money portion of the stay. Participating hotel will determine whether incidental charges incurred during those stays are eligible for Points, except that Hilton Honors Points will not be earned for incidental charges at Hampton Inn™, Homewood Suites by Hilton™, and Home2 Suites by Hilton™.
Can I earn Points for multiple rooms if I am paying for them?
You can earn Hilton Honors Base Point credit for up to two rooms per stay. All eligible charges for both rooms must be paid together on one folio (i.e., one hotel bill), which must be requested at time of check-in.

Base Point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base Point credit or total folio charges, including elite tier bonuses and quarterly promotions, will apply to the total Base Point credit earned or folio charges incurred for both rooms. Hilton Honors Bonus Point credit, including Points earned with partners and other promotional bonuses, will be awarded on one room only (except for the elite tier bonuses and quarterly promotions mentioned above). You will earn only one stay credit (including credit toward Hilton Honors elite tier qualification) and only one mileage credit.

To request credit for missing rooms, please call +1-800-4HONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center.
Will I earn Hilton Honors Points for standard room rewards, premium room rewards, or Points & Money reward stays?
The money spent on the room rate portion of Points & Money Rewards will be considered an eligible folio charge for which Points will be issued. Determining all other incidental charges that count towards earning Hilton Honors Points varies by brand and type of charge. Please see the Hilton Honors Terms and Conditions for details.
What are the differences between base Points and bonus Points?
There are two kinds of Hilton Honors Points: Hilton Honors Base Points and Hilton Honors Bonus Points. You can use any combination of Base Points and Bonus Points to get free hotel stays and other rewards.

Hilton Honors Base Points

You can earn Hilton Honors Base Points when you stay at our hotels and resorts (see question #5 above). Hilton Honors Base Points can also help you qualify for a higher tier status — so the more you stay with us, the more benefits you can enjoy.

Hilton Honors Bonus Points

There are many ways to earn Hilton Honors Bonus Points at our hotels and with our partners around the world. Use one of our Hilton Honors credit cards and you can earn Bonus Points for purchases, big and small. Or earn Bonus Points for renting a car or shopping online. Unlike Base Points, Hilton Honors Bonus Points do not count toward tier qualification. Learn more about Points.

Elite status

How do I reach Hilton Honors elite status?
Your tier status is determined by eligible stay activity. The more frequently you stay at hotels within the Hilton Portfolio, the more generous your Hilton Honors benefits become. When you reach Silver, Gold or Diamond status , you receive the added recognition and rewards of elite status — including extra Hilton Honors Bonus Points for every qualifying stay, special on-property benefits and recognition, and exclusive reward opportunities.

Earning tier status
As a member, you can earn and maintain elite tier status based on the stays, nights, or Hilton Honors Base Points earned in any calendar year. A calendar year is understood to mean 1 January through 31 December of each year. You must re-qualify for elite status each calendar year.
How do I maintain elite status?
Once you have reached a certain elite tier, you may keep your status for the calendar year in which the elite tier was earned and the subsequent calendar year. To make it easier to keep your elite tier status, reward stays count toward elite tier qualification.

Documentation and requests for tier qualification (as defined in the Accrual of Points section in the Hilton Honors Terms & Conditions) must be received at Hilton Reservations and Customer Care within six months from the date of activity. If you are a new Member, credit will be accepted for any stay occurring within 30 days prior to enrollment in the program.

See how close you are to reaching the next tier by signing into your Hilton Honors account .
What are the elite benefits?
As a Hilton Honors member with Elite status, you can enjoy special treatment at all our hotels and resorts, and also receive Point bonuses on all the Hilton Honors Base Points you earn. Learn more about the `benefits of elite status .


Do I need to be a Hilton Honors Member to find out about hotel rates?
No. You can still research hotels and rates without enrolling. However, as a Hilton Honors member, you may be eligible for special rates which are visible only when you are signed-in to the website. Making a reservation is also easier as a Hilton Honors member since your profile information can be automatically entered into forms.
How do I cancel or change a reservation online?
You can cancel or modify an existing reservation made online using your confirmation number and either the credit card used for confirmation or your last name. Find your existing reservation now .
Should you need assistance with a reservation that cannot be modified online, please call +1-800-4HONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center.

Hotel rewards

How quickly can I earn a Hotel Reward stay?
Enjoy reward stays by using nearly any combination of Points and money, starting with as few as 5,000 Points per night and in increments of 1,000 Points.
I don’t have enough Points to book a Reward room. What can I do?
Not having enough Points shouldn’t keep you from seeing the world. That’s why Hilton Honors Members can use a combination of Hilton Honors Points and money to book a standard or premium room. You can also purchase Points at any time so you have enough Points to redeem for a reward room.
What are Points & Money Rewards™?
With Points & Money Rewards™, you can book standard rooms using a combination of Hilton Honors Points and money. This means you can book reward stays faster — without waiting to accumulate more Points. So your next getaway is closer than ever. Availability and the number of Points required for Points & Money Rewards™ varies by hotel and stay dates at the time of booking. Learn more about using Points for hotel rewards
What are Premium Room Rewards?
With Premium Room Rewards, you can stay in the best rooms and suites available using Hilton Honors Points. You can book premium rooms and suites at any of our hotels or resorts worldwide, with no blackout dates. As long as they are available at the time of booking, even our most luxurious, oceanfront, penthouse suites can be yours. The number of Points required to redeem Premium Room Rewards varies by room, hotel, booking and stay date.

Learn more about using Points for hotel rewards.
I am a Gold or Diamond Hilton Honors member. Will I still get upgraded?
You will be upgraded subject to availability per the Hilton Honors Terms and Conditions, including paid and reward stays.
What is the 5th night free Elite benefit on Reward Stays?
Silver, Gold and Diamond Elite Members will get every 5th night free when booking a Standard Room Reward Stay of 5 nights or more using all Points (up to four free nights on a stay of 20 consecutive nights).

As a reminder, this elite benefit applies to Standard Room Rewards for free nights and must be booked via, the Hilton Honors App, or our Hilton Reservations & Customer Care team.
What do I have to do to receive the 5th Night Free Elite Benefit on Reward Stays?
5th Night Free is a benefit for our Silver, Gold and Diamond Elite Hilton Honors Members. Please make sure you are logged into your Hilton Honors account to automatically receive the benefit on qualifying stays.
If I need to Cancel or Modify my Reward stay, will the 5th night still be free?
If you cancel your Reward Stay, the free night will also be canceled as it only applies to Standard Room Rewards of 5 consecutive nights or more. If you adjust the Reward Stay to be shorter than 5 nights, then the free 5th night will also be canceled and the entire Reward Stay will be repriced without the free night.
Does the 5th Night Free benefit work in conjunction with other promotions or offers?
The 5th Night Free benefit applies only to Standard Room Rewards, and does not apply when a stay is booked as part of any other offer, package or promotion offered by Hilton or its partners.

Exchanging & Converting Points

When I convert Hilton Honors Points to airline/rail miles, how long does it take until the miles are credited to my Frequent Flyer account?
Hilton Honors sends requests for mileage conversion to the participating airline/rail partners at least once a month. Upon receipt by the airline/rail partner, your Hilton Honors Points are converted to miles and posted to your account. Hilton Honors and our airline/rail partners ask you to allow 60 days for the miles to be credited, provided that your initial request is complete and processed. Incomplete transfer requests may result in delays.
Why can I exchange 5,000 airline miles and receive 10,000 Hilton Honors Points, but only receive 1,500 miles when I exchange 10,000 Hilton Honors Points?
The exchange rates are based on the relative costs of the currency being exchanged (Points or miles) and the costs of the rewards these currencies are redeemed for (free nights or free flights). The published conversion rates are part of the contractual agreements between Hilton Honors and our exchange partners.

Learn more about exchanging Points and miles.

Your account

How do I choose a Username and a Password?
You can easily customize your username and password by signing into your Hilton Honors account and updating your personal information.
How do I change the password on my account?
  • Click here to receive an email to reset your password. Your new password must be at least eight characters, contain one upper case letter, one lower case letter, and one number or one special character.
  • Remember to choose a unique password and update it regularly to protect your personal information.
What types of restrictions/regulations are involved with the New Password?
Hilton Honors members’ new passwords must be:

  • At least eight characters
  • Contain one upper case letter,
  • Contain one lower case letter,
  • Contain one number or one special character.

We encourage you to choose a unique password and update it every three to six months to ensure maximum security.

I received an error message that said my login was incorrect when I tried to register for a promotion.
In order to register for the promotion, you may need to update your password first. To receive an email to reset your password, click here.

  • Then, you should be able to register for the promotion by returning to the landing page.
How did Hilton Honors decide on the password requirements?
Our approach aligns with industry best practices and is recommended by the FTC.
When was my pin number removed from my account?
The use of a PIN was removed from Hilton Honors accounts on April 22, 2015. If you have not updated your password, click hereThis link opens in a new tab. to reset it.
How long does it take to receive a new Hilton Honors Membership Card?
If you enroll using the brochure from a hotel
Please keep the paper copy of your Hilton Honors number from your enrollment brochure, and use that number when making reservations. After you complete a second stay at a hotel within the Hilton Portfolio, you will receive a membership card and welcome materials within 4–6 weeks.

If you enroll while making a reservation over the phone
You will receive your Hilton Honors number during your call with Hilton Reservations and Customer Care. Expect to receive your membership card and welcome materials within 4 weeks.

If you enroll online
Upon submitting the required information online, you will receive your Hilton Honors number. After you complete a second stay at a hotel within the Hilton Portfolio, you will receive a membership card and welcome materials within 4 weeks.

If you lose your membership card
Request a replacement card in the Personal Information section of your account. You will receive your card within 4 weeks.
Can I give my Hilton Honors Points to another Hilton Honors member?
Hilton Honors Points can be transferred to another Hilton Honors Member in increments of 10,000 Points at a nominal processing cost. There is no limit to the number of Hilton Honors Points a Member can transfer or receive. Fees are based on the number of Points a Member transfers out of the account. After transferring 200,000 Points in a calendar year, any subsequent transfers that year are free. Learn more about how to buy, give and receive Hilton Honors Points.

Sign in and transfer Points now.
How do I combine multiple accounts?
You can combine multiple accounts online by signing into your Hilton Honors account and going to Combine Accounts.
Can my spouse and I share one Hilton Honors account?
No. As of 1 April 2004, multiple members may not share an account. Hilton Honors members who have a Mutual Fund account as of 31 March 2004 will continue to receive Mutual Fund benefits.
Will my Hilton Honors account stay open even if I do not stay at hotels within the Hilton portfolio?
If you do not have eligible activity in any consecutive 12-month period, your accumulated Points will be subject to forfeiture. Your account may be reactivated by taking one of the following actions:

a. Stay at a hotel or resort within the Hilton Portfolio, thus reactivating membership; or
b. Earn Hilton Honors Points through any third-party source of Hilton Honors Point accumulation, such as the use of an Hilton Honors credit card; or
c. Purchase Hilton Honors Points ; or
d. Donate Hilton Honors Points through the Hilton Honors Giving Back Program
Failure to take action (a), (b), (c), or (d) described above within the prescribed 90-day period will result in the forfeiture of all accumulated Points, and after five years of inactivity, the deactivation of your account. You can redeem Hilton Honors Points for any Hilton Honors reward for which you are eligible prior to the Points being forfeited.
How is my online privacy protected?
Hilton Honors is committed to the highest level of privacy protection for all our guests with special programs and safeguards in place. Your login is always executed through a secure connection. Please refer to our Privacy Policy for details.

Activity statements

How often do I receive a Hilton Honors Statement?
You can choose to receive a Hilton Honors Monthly Statement via email for regular updates on your account activity and to see how close you are to your next reward. Simply update your email subscriptions in the My Profile section of your account.
What if an online receipt for a past hotel stay does not appear in my account?
Online receipts for past stays are available from most hotels in North America. Where available, online receipts can be accessed for 12 months from check-out date. If you require a copy of a receipt not available in My Account, please contact the hotel.
What if an online receipt does not reflect corrections made by the hotel after my stay?
If the hotel makes any adjustments to an item from your receipt after you have checked out, those modifications do not appear on the online version of your receipt. Please call the hotel for further assistance.
What if a past hotel stay does not appear in my account?
Past hotel stays can take a few days to appear in your My Account page. Please allow up to 5 business days after check-out from hotels inside North America and up to 2 weeks for hotels outside North America. If credit has not appeared within those time frames, you can easily request credit for a missing stay right from your online account.