Question 1

Are pets allowed at DoubleTree by Hilton London ExCel?

Accepted Answer

Yes, pets are allowed at DoubleTree by Hilton London ExCel. Only dogs are permitted, with a maximum weight of 34 kg. There is a £35.00 non-refundable fee per stay. Please contact the hotel in advance for pet-friendly rooms. Pets are not allowed in food and beverage areas.

Question 2

What is the cancellation policy at DoubleTree by Hilton London ExCel?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Hilton Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at DoubleTree by Hilton London ExCel?

Accepted Answer

Yes, parking is available at DoubleTree by Hilton London ExCel. Self-parking is available on a first come basis for £15.00 per night. The hotel also offers EV charging with charges applied.

Question 4

Is smoking allowed at DoubleTree by Hilton London ExCel?

Accepted Answer

No, smoking is not allowed at DoubleTree by Hilton London ExCel. The hotel maintains 100% smoke-free grounds.

Question 5

Are there accessible rooms at DoubleTree by Hilton London ExCel?

Accepted Answer

DoubleTree by Hilton London ExCel offers various accessibility features. However, accessible guest rooms with mobility features with entry or passage doors that provide 32" of clear width are not available. The hotel does provide an accessible public entrance, accessible registration desk, accessible route from the public entrance to guestrooms, accessible business center, accessible exercise facility, accessible restaurant, and accessible parking spaces.

Question 6

Is there on-site dining at DoubleTree by Hilton London ExCel?

Accepted Answer

Yes, there is on-site dining at DoubleTree by Hilton London ExCel. The hotel features Bidder & Co, a 120-seat lounge offering modern casual dining and seasonal plates; Salt Port Restaurant & Deli, a contemporary restaurant on the banks of the Royal Victoria Dock with panoramic views; and Room Service for in-room dining.

Question 7

Does DoubleTree by Hilton London ExCel provide free WiFi?

Accepted Answer

Yes, DoubleTree by Hilton London ExCel provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at DoubleTree by Hilton London ExCel?

Accepted Answer

Check-in at DoubleTree by Hilton London ExCel is at 3:00 pm.

Question 9

What time is check-out at DoubleTree by Hilton London ExCel?

Accepted Answer

Check-out at DoubleTree by Hilton London ExCel is at 12:00 pm.

DoubleTree by Hilton London ExCel

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