Question 1

Are pets allowed at DoubleTree by Hilton Ya'an?

Accepted Answer

Yes, pets are allowed at DoubleTree by Hilton Ya'an. There is a ¥300.00 non-refundable fee per pet, and the maximum weight allowed is 20 kg.

Question 2

What is the cancellation policy at DoubleTree by Hilton Ya'an?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Hilton Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at DoubleTree by Hilton Ya'an?

Accepted Answer

Yes, parking is available at DoubleTree by Hilton Ya'an. The hotel offers complimentary self-parking for in-house guests, covered parking, secured parking, and in-out parking privileges.

Question 4

Is smoking allowed at DoubleTree by Hilton Ya'an?

Accepted Answer

Smoking is strictly prohibited in all guest rooms. Smoking is only allowed in designated areas only. The hotel maintains 100% smoke-free grounds.

Question 5

Are there accessible rooms at DoubleTree by Hilton Ya'an?

Accepted Answer

Yes, DoubleTree by Hilton Ya'an has accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also offers accessible elevators, an accessible exercise facility, and accessible routes from the public entrance to guest rooms and the registration area.

Question 6

Is there on‑site dining at DoubleTree by Hilton Ya'an?

Accepted Answer

Yes, DoubleTree by Hilton Ya'an has several on-site dining options. These include KitchenCraft, which offers all-day dining with live cooking; O-Cha, a lounge in the main lobby serving afternoon tea; Qingya, serving regional Sichuan specialties for lunch and dinner; and a Game Room with mahjong and cards.

Question 7

Does DoubleTree by Hilton Ya'an provide free WiFi?

Accepted Answer

Yes, DoubleTree by Hilton Ya'an provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at DoubleTree by Hilton Ya'an?

Accepted Answer

Check-in at DoubleTree by Hilton Ya'an is at 3:00 pm.

Question 9

What time is check-out at DoubleTree by Hilton Ya'an?

Accepted Answer

Check-out at DoubleTree by Hilton Ya'an is at 12:00 pm.

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