Question 1

Are pets allowed at Tru by Hilton Lubbock Southwest?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Lubbock Southwest. There is a $50.00 non-refundable fee for pets. The hotel allows a maximum of 2 pets, and only dogs and cats are permitted. For stays of 1-4 nights, the fee is $50, and for stays of 5 or more nights, the fee is $75.

Question 2

What is the cancellation policy at Tru by Hilton Lubbock Southwest?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Lubbock Southwest?

Accepted Answer

Yes, self-parking is available at Tru by Hilton Lubbock Southwest for $4.99 per night. Spaces are first-come, first-served. Accessible parking spaces are also available. Valet parking and covered parking are not available.

Question 4

Is smoking allowed at Tru by Hilton Lubbock Southwest?

Accepted Answer

Tru by Hilton Lubbock Southwest has 100% smoke-free grounds. A fee of up to $250 will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Lubbock Southwest?

Accepted Answer

Yes, Tru by Hilton Lubbock Southwest offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also provides accessible parking spaces, an accessible public entrance, an accessible registration desk, and an accessible route from the accessible public entrance to the accessible guestrooms.

Question 6

Is there on‑site dining at Tru by Hilton Lubbock Southwest?

Accepted Answer

Tru by Hilton Lubbock Southwest does not have an on-site restaurant. However, the hotel offers a 24/7 market for gourmet snacks, drinks, and sundries.

Question 7

Does Tru by Hilton Lubbock Southwest provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Lubbock Southwest provides free WiFi. Standard in-room and lobby WiFi is available to all guests at no charge.

Question 8

What time is check-in at Tru by Hilton Lubbock Southwest?

Accepted Answer

Check-in at Tru by Hilton Lubbock Southwest is at 3:00 pm. The minimum age to register is 21.

Question 9

What time is check-out at Tru by Hilton Lubbock Southwest?

Accepted Answer

Check-out at Tru by Hilton Lubbock Southwest is at 12:00 pm. A late checkout fee of $50.00 may apply if you wish to check out after this time.

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