Question 1

Are pets allowed at Hilton Tokyo?

Accepted Answer

Pets are not allowed at Hilton Tokyo.

Question 2

What is the cancellation policy at Hilton Tokyo?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Hilton Tokyo?

Accepted Answer

Yes, parking is available at Hilton Tokyo. Self-parking is available for ¥1,500.00 per 24 hours. The hotel features a covered car park with 280 spaces, secured parking, and in/out privileges. Valet parking is not available.

Question 4

Is smoking allowed at Hilton Tokyo?

Accepted Answer

Hilton Tokyo maintains 100% smoke-free grounds. However, designated smoking spaces are available within hotel premises.

Question 5

Are there accessible rooms at Hilton Tokyo?

Accepted Answer

Hilton Tokyo has limited accessibility features. The hotel offers accessible elevators, accessible meeting rooms, bathroom doors at least 32 inches wide, bedroom doors at least 32 inches wide, grab bars in bathrooms, lower or adjustable closet rods, and an accessible exercise facility. However, accessible guest rooms with mobility features, accessible routes to guest rooms, and accessible parking spaces are not available.

Question 6

Is there on-site dining at Hilton Tokyo?

Accepted Answer

Yes, Hilton Tokyo offers on-site dining with multiple restaurants and bars including Beer Garden, DYNASTY (Chinese cuisine), JUNISOH (sushi and kaiseki), MARBLE LOUNGE, METROPOLITAN GRILL, St. GEORGE'S BAR (English-style pub), ZATTA (bar/lounge), and In Room Dining with 24-hour room service.

Question 7

Does Hilton Tokyo provide free WiFi?

Accepted Answer

Standard In-Room and Lobby Wi-Fi is free for Hilton Honors members who book direct. For all other guests, Wi-Fi costs ¥1,000.00. Free Wi-Fi does not apply to meeting spaces or at properties with resort charges.

Question 8

What time is the check in at Hilton Tokyo?

Accepted Answer

Check-in time at Hilton Tokyo is 3:00 pm.

Question 9

What time is the checkout at Hilton Tokyo?

Accepted Answer

Checkout time at Hilton Tokyo is 11:00 am.

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