Question 1

How do I choose a Username and a Password?

Accepted Answer

You can easily customize your username and password by signing into your Hilton Honors account and updating your [personal information](https://www.hilton.com/en/hilton-honors/guest/profile/personal-information/).

Question 2

How do I change the password on my account?

Accepted Answer

Click [here](https://www.hilton.com/en/hilton-honors/login/forgot-information/) to receive an email to reset your password. Your new password must be at least eight characters, contain one upper case letter, one lower case letter, and one number or one special character.

Remember to choose a unique password and update it regularly to protect your personal information.

Question 3

What types of restrictions/regulations are involved with the New Password?

Accepted Answer

Hilton Honors members' new passwords must be  at least eight characters, contain one upper case letter, contain one lower case letter and contain one number or one special character.

We encourage you to choose a unique password and update it every three to six months to ensure maximum security.

Question 4

I received an error message that said my login was incorrect when I tried to register for a promotion.

Accepted Answer

In order to register for the promotion, you may need to update your password first. To receive an email to reset your password, click [here](https://www.hilton.com/en/hilton-honors/login/forgot-information/).

Then, you should be able to register for the promotion by returning to the landing page.

Question 5

How did Hilton Honors decide on the password requirements?

Accepted Answer

Our approach aligns with industry best practices and is recommended by the FTC.

**If you enroll while making a reservation over the phone**

You will receive your Hilton Honors number during your call with Hilton Reservations and Customer Care.

**If you enroll online**

Upon submitting the required information [online](https://www.hilton.com/en/hilton-honors/join/), you will receive your Hilton Honors number.

Question 6

How do I get credit for a missing Hilton Honors stay?

Accepted Answer

Sign into your account and submit a [Missing Stay Request form](https://www.hilton.com/en/hilton-honors/guest/missing-stays/).

Question 7

Can I give my Hilton Honors Points to another Hilton Honors member?

Accepted Answer

Hilton Honors Members can transfer Hilton Honors Points to another Hilton Honors Member through Points Pooling or 1-to-1 transfer in increments of 1,000 Points and up to 500,000 Points. Each Hilton Honors Member is limited to sending no more than 500,000 Points and receiving 2,000,000 points via Points Pooling or Transfers combined per calendar year. Each Hilton Honors Member is limited to making six transfers to other member accounts and six Hilton Points Pooling transactions per calendar year.

Sign in and [transfer Points](https://www.hilton.com/en/hilton-honors/guest/transfer-points/ ) now.

Question 8

How do I combine multiple accounts?

Accepted Answer

You can combine multiple accounts online by signing into your Hilton Honors account and going to [Combine Accounts](https://www.hilton.com/en/hilton-honors/guest/combine-accounts/).

Question 9

Can my spouse and I share one Hilton Honors account?

Accepted Answer

No. As of 1 April 2004, multiple members may not share an account. Hilton Honors members who have a Mutual Fund account as of 31 March 2004 will continue to receive Mutual Fund benefits.

Question 10

Will my Hilton Honors account stay open even if I do not stay at hotels within the Hilton portfolio?

Accepted Answer

If you do not have eligible activity in any consecutive 24-month period, your accumulated Points will be subject to forfeiture. To keep your Points balance active, a member may take one of the following actions:

Stay at a hotel or resort within the [Hilton Portfolio](https://www.hilton.com/en/p/brands/), thus reactivating membership; or

Earn Hilton Honors Points through any third-party source of Hilton Honors Point accumulation, such as the use of a Hilton Honors American Express Card; or

[Purchase Hilton Honors Points](https://www.hilton.com/en/p/hilton-honors/buy-give-receive-points/);  Failure to take action (a), (b), or (c), described above will result in the forfeiture of all accumulated Points. After five years of account inactivity, Hilton reserves the right to deactivate your account.

Question 11

How is my online privacy protected?

Accepted Answer

Hilton Honors is committed to the highest level of privacy protection for all our guests with special programs and safeguards in place. Your login is always executed through a secure connection. Please refer to our [Privacy Policy](https://www.hilton.com/en/p/global-privacy-statement/) for details.

Question 12

How do I change my name on my account?

Accepted Answer

To keep your account secure, we’ll need documentation showing proof of a legal name change.
You may submit your request online by completing the following:

Question 13

How often do I receive a Hilton Honors Statement?

Accepted Answer

You can choose to receive a Hilton Honors Monthly Statement via email for regular updates on your account activity and to see how close you are to your next reward. Simply update your [email subscriptions](https://www.hilton.com/en/hilton-honors/guest/profile/subscriptions/) in the My Profile section of your account.

Question 14

What if an online receipt for a past hotel stay does not appear in my account?

Accepted Answer

Online receipts for [past stays](https://www.hilton.com/en/hilton-honors/guest/activity/) are available from most hotels in North America. Where available, online receipts can be accessed for 12 months from check-out date. If you require a copy of a receipt not available in [My Account](https://www.hilton.com/en/hilton-honors/guest/my-account/), please contact the hotel.

Question 15

What if an online receipt does not reflect corrections made by the hotel after my stay?

Accepted Answer

If the hotel makes any adjustments to an item from your receipt after you have checked out, those modifications do not appear on the online version of your receipt. Please call the hotel for further assistance.

Question 16

What if a past hotel stay does not appear in my account?

Accepted Answer

Past hotel stays can take a few days to appear in your [My Account](https://www.hilton.com/en/hilton-honors/guest/my-account/) page. Please allow up to 5 business days after check-out from hotels inside North America and up to 2 weeks for hotels outside North America. If credit has not appeared within those time frames, you can easily [request credit for a missing stay](https://www.hilton.com/en/hilton-honors/guest/missing-stays/) right from your online account.

Question 17

How do I earn Hilton Honors Points?

Accepted Answer

**Earn by staying at our hotels and resorts**

After you complete an eligible stay at a hotel or resort within the Hilton Portfolio, you earn 10 Hilton Honors Base Points for every US dollar spent on your room rate and other eligible room charges, including telephone calls and room service.

Some exceptions apply: At Home2 Suites by Hilton™, Apartment Collection by Hilton™, and Tru by Hilton™ hotels, earn 5 Base Points for every US dollar spent on your room rate.

Homewood Suites by Hilton™ and Spark by Hilton™: Stays booked prior to January 8, 2026 will continue to earn 10 Base Points per US dollar. For any point-eligible bookings made on or after January 8, 2026, members will earn 5 Base Points per US dollar.

At LivSmart Studios by Hilton™ hotels, Members earn 3 Base Points for every US dollar spent on Eligible Spend plus 3,000 Bonus Points for every ten (10) nights completed within the same Stay.

Learn more about [earning Points at hotels and resorts](https://www.hilton.com/en/hilton-honors/points/), or use the [Hilton Honors Points Calculator](https://www.hilton.com/en/hilton-honors/guest/my-account/) to see how your Points can add up with your next stay. Also, see the Past Stays section of My Account for more choices to build your Points balance.

**Earn with our partners around the world **

You can also earn Hilton Honors Points whenever you travel, shop, dine, or spend with our partners. From [car rentals](https://www.hilton.com/en/hilton-honors/points/) to [credit cards](https://www.hilton.com/en/hilton-honors/credit-cards/) and [wine clubs](https://www.hilton.com/en/hilton-honors/points/), Hilton Honors has hundreds of partners around the world - and each one is another opportunity to earn more Hilton Honors Points. See the Earn & Use Points section for a complete listing of all our partners.

Question 18

What qualifies as an eligible hotel stay?

Accepted Answer

A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates; packages exclusively for casino player card holders; unauthorized Members staying on Go Hilton Team Member or Family & Friends Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, HiltonGetaways.com bookings; Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; NET Group Tour; Group Tour Series Rates; NET contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. Hilton Honors Points (or stay credit) may not be earned (including as a MyWay benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays.

Question 19

Can I earn Points for multiple rooms if I am paying for them?

Accepted Answer

You can earn [Hilton Honors Base Point](https://www.hilton.com/en/hilton-honors/points/) credit for up to four rooms per stay. All eligible charges for Earning Rooms must be paid together on one folio (i.e., one hotel bill) which must be requested at time of check-in.

Base Point credit will be earned for all eligible folio charges incurred on Earning Rooms. Hilton Honors Bonus Point credit or total folio charges, including elite tier bonuses and quarterly promotions, will apply to the total Base Point credit earned or folio charges incurred for Earning Rooms. Hilton Honors Bonus Point credit, including Points earned with partners and other promotional bonuses, will be awarded on one room only (except for the [elite tier](https://www.hilton.com/en/hilton-honors/member-benefits/) bonuses and quarterly promotions mentioned above). You will earn only one stay credit (including credit toward Hilton Honors elite tier qualification) and only one mileage credit.

To request credit for missing rooms, please complete our [missing stay form](https://www.hilton.com/en/hilton-honors/guest/missing-stays/).

Question 20

Will I earn Hilton Honors Points for standard room rewards, premium room rewards, or Points & Money reward stays?

Accepted Answer

The money spent on the room rate portion of Points & Money Rewards will be considered an eligible folio charge for which Points will be issued. Determining all other incidental charges that count towards earning Hilton Honors Points varies by brand and type of charge. Please see the [Hilton Honors Terms and Conditions](https://www.hilton.com/en/hilton-honors/terms/) for details.

Question 21

What are the differences between Base Points and Bonus Points?

Accepted Answer

There are two kinds of Hilton Honors Points: Hilton Honors Base Points and Hilton Honors Bonus Points. You can use any combination of Base Points and Bonus Points to get free hotel stays and other rewards.

**Hilton Honors Base Points**

You can earn Hilton Honors Base Points when you stay at [our hotels and resorts](https://www.hilton.com/en/hilton-honors/points/). As of January 1, 2026, Hilton Honors status can no longer be achieved through Base Points but rather achieved through eligible spend at Hilton. Any progress towards status from Base Points earned in 2025 will be used to determine their status at the beginning of 2026, but not after. Members will still earn Base Points at the brand specific rate and can continue to use points for redemptions on nights, experiences, etc. Please see the [Hilton Honors Terms and Conditions](https://www.hilton.com/en/hilton-honors/terms/) for details.

**Hilton Honors Bonus Points**

There are many ways to earn Hilton Honors Bonus Points at [our hotels](https://www.hilton.com/en/hilton-honors/points/) and with [our partners](https://www.hilton.com/en/hilton-honors/points/) around the world. Use one of our [Hilton Honors credit cards](https://www.hilton.com/en/hilton-honors/credit-cards/) and you can earn Bonus Points for purchases, big and small. Or earn Bonus Points for renting a car or shopping online. Or simply register for any of [our promotions](https://www.hiltonhonors.com/BonusPromotion) to earn even more Bonus Points when staying at our properties. Hilton Honors Bonus Points do not count toward tier qualification. [Learn more about Points](https://www.hilton.com/en/hilton-honors/points/).

Question 22

What is the Point Expiration Policy?

Accepted Answer

Members must keep their Hilton Honors account active in order to keep their Hilton Honors Points. Under the new policy, if your account is inactive for 24 consecutive months, your total Point balance will expire.

Keep your Hilton Honors account active to avoid your Points expiring: simply stay at any hotel in the Hilton Portfolio, earn Points with a Hilton Honors credit card, earn or redeem Points with any Hilton Honors partner, buy Points or donate Points, or register for a [Hilton Honors promotion](https://www.hiltonhonors.com/BonusPromotion).

Question 23

What is Points Pooling?

Accepted Answer

Points Pooling will allow Hilton Honors Members to combine their Points with family and friends to book a stay. With this perk, a Member (and up to 10 others) will now be able to combine their Points. For example, if a group of friends are taking a trip together and individually don’t have enough Points to cover their entire stay, they will now be able to combine their Points, free of charge, into one account to unlock new redemption opportunities.

Question 24

Is there a fee to participate in the Points Pooling program?

Accepted Answer

No, there is no fee to participate in Points Pooling.

Question 25

How many people can contribute to Points Pooling?

Accepted Answer

A total of 11 Hilton Honors Members can pool their Points together. One Member initiates the pooling and up to 10 other Members can contribute.

Question 26

Do I need to create a new "pooled" account?

Accepted Answer

No. Members can use their existing account.

Question 27

How many Points Pools can I be in?

Accepted Answer

There is no limit on the number of pools a member can be in at a given time.

Question 28

Can you use Pooled Points for just room rates or can it be used for non-room rewards including shopping and experiences?

Accepted Answer

Yes, once Points are pooled, they can be used for any room or non-room reward product, including the experiences available on the Hilton Honors Experiences platform, Hilton Honors Shopping Mall and any other non-room reward products.

Question 29

Can you combine Pooled Points with money?

Accepted Answer

Once Points are pooled they can be used for any room reward product, including a Points & Money Rewards™ reward reservation.

Question 30

What is the minimum/maximum number of Points that can be pooled?

Accepted Answer

A Member can transfer a minimum of 1,000 Points and a maximum of 500,000 Points into a pool in a calendar year. A Member can receive up to 2 million Points in a calendar year.

Question 31

Are there particular qualifications you must meet to be able to pool Points?

Accepted Answer

To use Points Pooling, you must be an active Member, be in the program for 30 days, and have a minimum Points balance of 1,000 Points.

Question 32

When will the Points be shown in the other Member’s account and be ready for use?

Accepted Answer

The transferred or pooled Points will be available for use at the time of transfer, but please allow up to 24 hours for pooled Points to show up when you log in to your account.

Question 33

Where and how do I Points Pool once I have a group of Members that want to combine Points?

Accepted Answer

All Points Pooling activities will be transacted online via HiltonHonors.com.

Question 34

What’s the difference between Points Pooling and Points Transfer?

Accepted Answer

Points Transfer is a 1:1 transaction, while Points Pooling allows for combining Hilton Honors Points with up to 10 other people (11 including yourself).

Question 35

After I send Points to a friend for Pooling, what happens if he/she cancels the trip? How can I get my Points back?

Accepted Answer

If your friend has to cancel his/her trip, he/she can simply transfer the Points back to your account for free.

Question 36

Do I need to be a Hilton Honors Member to find out about hotel rates?

Accepted Answer

No. You can still research hotels and rates without enrolling. However, as a Hilton Honors member, you may be eligible for special rates which are visible only when you are signed-in to the website. Making a reservation is also easier as a Hilton Honors member since your profile information can be automatically entered into forms.

Question 37

How can I book a Hotel Reward Stay?

Accepted Answer

You can redeem Hilton Honors Points [online](https://www.hilton.com/en/hilton-honors/), on the Hilton Honors App, or by calling [+1 800-4HONORS](tel:18004466677) or one of our [global phone numbers](https://www.hilton.com/en/help-center/global-phone-numbers/).

Begin your search for participating hotels and corresponding reward categories now, or view instructions on how to [redeem Points](https://www.hilton.com/en/hilton-honors/guest/my-account/) for a hotel reward.

Question 38

How do I cancel or change a reservation online?

Accepted Answer

You can cancel or modify an existing reservation made online using your confirmation number and either the credit card used for confirmation or your last name. [Find your existing reservation now](https://www.hilton.com/en/hilton-honors/guest/activity/).

Should you need assistance with a reservation that cannot be modified online, please call [+1 800-4HONORS](tel:18004466677) or one of our [global phone numbers](https://www.hilton.com/en/help-center/global-phone-numbers/).

Question 39

How quickly can I earn a Hotel Reward stay?

Accepted Answer

Enjoy reward stays by using nearly any combination of Points and money, starting with as few as 5,000 Points per night and in increments of 1,000 Points.

Question 40

I don’t have enough Points to book a Reward room. What can I do?

Accepted Answer

Not having enough Points shouldn’t keep you from seeing the world. That’s why Hilton Honors Members can use a combination of Hilton Honors Points and money to book a standard or premium room. You can also purchase Points at any time so you have enough Points to redeem for a reward room.

Question 41

What are Points & Money Rewards™?

Accepted Answer

With Points & Money Rewards™, you can book standard rooms using a combination of Hilton Honors Points and money. This means you can book reward stays faster — without waiting to accumulate more Points. So your next getaway is closer than ever. Availability and the number of Points required for Points & Money Rewards™ varies by hotel and stay dates at the time of booking. [Learn more](https://www.hilton.com/en/hilton-honors/points/) about using Points for hotel rewards

Question 42

What are Premium Room Rewards?

Accepted Answer

With Premium Room Rewards, you can stay in the best rooms and suites available using Hilton Honors Points. You can book premium rooms and suites at any of our hotels or resorts worldwide, with no blackout dates. As long as they are available at the time of booking, even our most luxurious, oceanfront, penthouse suites can be yours. The number of Points required to redeem Premium Room Rewards varies by room, hotel, booking and stay date.
[Learn more](https://www.hilton.com/en/hilton-honors/points/) about using Points for hotel rewards.

Question 43

I am a Gold, Diamond, or Diamond Reserve Hilton Honors member. Will I still get upgraded?

Accepted Answer

You will be upgraded subject to availability per the Hilton Honors Terms and Conditions, including paid and reward stays.

Question 44

What is the 5th night free Elite benefit on Reward Stays?

Accepted Answer

Silver, Gold, Diamond, and Diamond Reserve Elite Members will get every 5th night free when booking a Standard Room Reward Stay of 5 nights or more using all Points (up to four free nights on a stay of 20 consecutive nights).

As a reminder, this elite benefit applies to Standard Room Rewards for free nights and must be booked via HiltonHonors.com, the Hilton Honors App, or our Hilton Reservations & Customer Care team available from chat or one of our [global phone numbers](https://www.hilton.com/en/help-center/global-phone-numbers/).

Question 45

What do I have to do to receive the 5th Night Free Elite Benefit on Reward Stays?

Accepted Answer

5th Night Free is a benefit for our Silver, Gold, Diamond, and Diamond Reserve Elite Members. Please make sure you are logged into your Hilton Honors account to automatically receive the benefit on qualifying stays.

Question 46

If I need to Cancel or Modify my Reward stay, will the 5th night still be free?

Accepted Answer

If you cancel your Reward Stay, the free night will also be canceled as it only applies to Standard Room Rewards of 5 consecutive nights or more. If you adjust the Reward Stay to be shorter than 5 nights, then the free 5th night will also be canceled and the entire Reward Stay will be repriced without the free night.

Question 47

Does the 5th Night Free benefit work in conjunction with other promotions or offers?

Accepted Answer

The 5th Night Free benefit applies only to Standard Room Rewards, and does not apply when a stay is booked as part of any other offer, package or promotion offered by Hilton or its partners.

Question 48

How do I reach Hilton Honors elite status?

Accepted Answer

Your tier status is determined by eligible stay and spend activity from completed stays. The more frequently you stay at hotels within the Hilton Portfolio, the more generous your Hilton Honors benefits become. When you reach [Silver, Gold, Diamond, or Diamond Reserve](https://www.hilton.com/en/hilton-honors/member-benefits) status, you receive the added recognition and rewards of elite status — including extra Hilton Honors Bonus Points for every qualifying stay, special on-property benefits and recognition, and exclusive reward opportunities.

Question 49

How do I maintain elite status?

Accepted Answer

Once you have reached a certain elite tier, you may keep your status for the calendar year in which the elite tier was earned and the subsequent calendar year. To make it easier to keep your elite tier status, reward stays count toward elite tier qualification.

Documentation and requests for tier qualification (as defined in the Accrual of Points section in the [Hilton Honors Terms & Conditions](https://www.hilton.com/en/hilton-honors/terms/) must be received at Hilton Reservations and Customer Care within six months from the date of activity. If you are a new Member, credit will be accepted for any stay occurring within 30 days prior to enrollment in the program.

See how close you are to reaching the next tier by signing into your Hilton Honors [account](https://www.hilton.com/en/hilton-honors/guest/my-account/).

Question 50

What are the 2026 tier qualifications?

Accepted Answer

2026 status requirements are:

Silver: 10 nights, 4 stays, or $2,500 USD

Gold: 25 nights, 15 stays, or $6,000 USD

Diamond: 50 nights, 25 stays, or $11,500 USD

Lifetime Diamond: 10 years of Diamond status AND 1,000 nights or $200,000 USD

Diamond Reserve: 80 nights AND $18,000 USD or 40 stays AND $18,000 USD

Question 51

Do rollover nights count toward the status qualification in 2026?

Accepted Answer

Yes, qualifying nights in excess of those required to qualify for elite status level in the 2025 calendar year will count toward earning status in 2026.

Rollover nights will no longer be valid for status qualification beginning 2026. Rollover nights accumulated in 2025 will count towards status in 2026, but no additional nights earned in excess of tier threshold in 2026 will rollover into 2027 requalification.

Members may not be able to view rollover nights in the Hilton Honors app, but members can still find this information under the Status section of their account dashboard on the Hilton Honors website.

Question 52

How will year-end cross-over stays be treated for status qualification, Milestone Bonus, and gifting status night count?

Accepted Answer

Per existing rules, nights for stays that cut across years (December into January) will apply to the status year of the check-out date.

Question 53

Can Free Night Rewards be used on any day of the week?

Accepted Answer

Yes, unexpired and new Free Night Rewards can now be used on any night of the week (not just on the weekends). This applies to U.S. Hilton Honors American Express Credit Cards only.

Question 54

Are there any blackout dates when Free Night Rewards cannot be used?

Accepted Answer

There are no blackout dates for booking a Free Night Reward.

Question 55

How do I redeem my Free Night Reward?

Accepted Answer

Free Night Rewards are issued in the form of a redeemable code and sent in an email from Hilton Honors to the email address listed on your Hilton Honors account. To redeem, call 1-800-446-6677 and mention the code provided by Hilton Honors. Free Night Rewards redemptions are subject to Hilton Honors Terms and Conditions; see [Hilton Honors Terms and Conditions](https://www.hilton.com/en/hilton-honors/terms/).

Question 56

When will I receive my Free Night Reward?

Accepted Answer

You will receive an email with the redeemable code within 8-12 weeks after you have met the purchase requirement for your Hilton Honors American Express Card.

Question 57

Do Bonus Points count towards Elite tier qualification?

Accepted Answer

No, Bonus Points earned through eligible purchases on your Hilton Honors American Express card do not count toward Elite tier qualification or Lifetime Diamond Status.

Question 58

When do Bonus Points from my Hilton Honors American Express Card post to my Honors Account?

Accepted Answer

Hilton Honors Bonus Points you earn with your Card will be posted to your Hilton Honors account up to 12 weeks after the end of your billing period.

Question 59

Are these changes applicable for all Hilton Honors American Express Credit Cards?

Accepted Answer

These changes are applicable for all U.S. Hilton Honors American Express Credit Cards.

Question 60

What is the Elite Status Gifting benefit?

Accepted Answer

Once reaching 60 nights in 2026, a member will be able to gift Gold status. Once a member reaches 100 nights in 2026, the member will be able to gift Diamond status to a friend or family member.

Question 61

Do rollover nights count toward gifting status achievement?

Accepted Answer

No – only nights earned in the 2026 calendar year count toward gifting status achievement.

Question 62

How many gifts of Gold or Diamond status can I earn and provide within one calendar year?

Accepted Answer

A member can only earn one gift of Gold and one gift of Diamond within one calendar year. A member can gift Gold status to one member, and gift Diamond status to another member.

_Example: Once you reach 60 nights in 2026, then you can gift Gold status to one other member._

_Example: Once you reach 100+ nights in 2026, then you can gift Diamond status to the same member that received the gift of Gold, or the member can gift Diamond status to another member._

Question 63

For one stay, how many rooms will count toward achieving eligible nights to unlock the ability to gift elite status?

Accepted Answer

Earning nights toward gifting status will follow the same rules as earning nights toward elite tier status — i.e. a member will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration by the same Hilton Honors Member.

_Example: If you book two rooms at the same hotel for a one-night stay — you will earn Hilton Honors Points on both of the rooms, but you will only receive one night credit total toward achieving the ability to gift elite status._

Question 64

Can I gift status to the same member every year?

Accepted Answer

Yes, a member may gift status to the same member every year.

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Nếu biên lai trực tuyến cho lần lưu trú tại khách sạn trước đây không xuất hiện trong tài khoản của tôi thì sao?

Nếu biên lai trực tuyến không phản ánh những chỉnh sửa do khách sạn thực hiện sau lần lưu trú của tôi thì sao?

Nếu lần lưu trú tại khách sạn trước đây không xuất hiện trong tài khoản của tôi thì sao?

Điểm Hilton Honors

Làm thế nào để tôi tích lũy Điểm Hilton Honors?

Những tiêu chuẩn nào được coi là lưu trú tại khách sạn đủ điều kiện?

Tôi có thể tích lũy Điểm cho nhiều phòng nếu tôi trả tiền phòng không?

Tôi có được tích lũy Điểm Hilton Honors cho phần thưởng phòng tiêu chuẩn, phần thưởng phòng cao cấp hoặc Points & Money Reward không?

Sự khác biệt giữa Điểm cơ bản và Điểm thưởng là gì?

Chính sách hết hạn Điểm là gì?

Gộp Điểm là gì?

Có mất phí khi tham gia chương trình Gộp Điểm không?

Có bao nhiêu người có thể đóng góp vào Gộp Điểm?

Tôi có cần phải tạo một tài khoản "gộp" mới không?

Tôi có thể tham gia bao nhiêu nhóm Gộp Điểm?

Bạn có thể sử dụng Điểm gộp chỉ cho giá phòng hoặc có thể sử dụng nó cho các phần thưởng không phải phòng bao gồm mua sắm và trải nghiệm không?

Bạn có thể kết hợp Điểm Gộp với tiền không?

Số Điểm tối thiểu/tối đa có thể được gộp lại là bao nhiêu?

Bạn có phải đáp ứng tiêu chuẩn đủ điều kiện cụ thể nào để có thể gộp Điểm không?

Khi nào Điểm sẽ được hiển thị trong tài khoản của Hội viên khác và sẵn sàng để sử dụng?

Tôi có thể Gộp Điểm ở đâu và như thế nào khi tôi có một nhóm Hội viên muốn kết hợp điểm?

Sự khác biệt giữa Gộp Điểm và Chuyển Điểm là gì?

Sau khi tôi gửi Điểm cho một người bạn để Gộp điểm, điều gì sẽ xảy ra nếu người đó hủy chuyến đi? Làm thế nào tôi có thể lấy lại Điểm của mình?

Lưu trú thưởng

Tôi có cần phải là Hội viên Hilton Honors để tìm hiểu về giá khách sạn không?

Làm thế nào tôi có thể đặt phòng cho lần Lưu trú Thưởng tại Khách sạn?

Làm thế nào để tôi hủy hoặc thay đổi thông tin đặt phòng trực tuyến?

Tôi có thể nhận được lưu trú Phần thưởng Khách sạn trong bao lâu?

Tôi không có đủ Điểm để đặt phòng lưu trú Thưởng. Tôi có thể làm gì?

Points & Money Rewards™ là gì?

Phần thưởng Phòng Cao cấp là gì?

Tôi là thành viên Hilton Honors của Gold, Diamond hoặc Diamond Reserve. Tôi có được nâng hạng không?

Quyền lợi Elite miễn phí đêm thứ 5 trong Lưu trú Thưởng là gì?

Tôi phải làm gì để nhận được Quyền lợi Elite Miễn phí Đêm thứ 5 trong Lưu trú Thưởng?

Nếu tôi cần Hủy hoặc Sửa đổi lưu trú Thưởng của mình, đêm thứ 5 có còn miễn phí không?

Quyền lợi miễn phí đêm thứ 5 có kết hợp với các khuyến mãi hoặc ưu đãi khác không?

Đạt được & Duy trì hạng

Làm thế nào để tôi đạt được hạng elite của Hilton Honors?

Làm thế nào để tôi duy trì hạng elite?

Tiêu chuẩn hạng năm 2026 là gì?

Đêm chuyển tiếp có được tính vào tiêu chuẩn đủ điều kiện đạt hạng trong năm 2026 không?

Các lần lưu trú kéo dài qua cuối năm sẽ được xử lý như thế nào về tiêu chuẩn đủ điều kiện đạt hạng, Thưởng theo cột mốc, và tặng số đêm lưu trú theo hạng?

Quyền lợi của Thẻ Hilton Honors American Express

Phần thưởng đêm lưu trú miễn phí có thể được sử dụng vào bất kỳ ngày nào trong tuần không?

Có bất kỳ ngày không áp dụng ưu đãi nào mà không thể sử dụng Phần thưởng đêm lưu trú miễn phí không?

Làm thế nào để tôi quy đổi Phần thưởng đêm lưu trú miễn phí?

Khi nào tôi sẽ nhận được Phần thưởng đêm lưu trú miễn phí?

Điểm thưởng có được tính để xét điều kiện cho hạng Elite không?

Khi nào Điểm thưởng từ Thẻ Hilton Honors American Express của tôi được ghi vào Tài khoản Honors của tôi?

Những thay đổi này có áp dụng cho tất cả Thẻ tín dụng Hilton Honors American Express không?

Quyền lợi Hạng Elite

Quyền lợi Tặng quà hạng Elite là gì?

Đêm chuyển tiếp có được tính vào thành tích tặng hạng không?

Tôi có thể tích lũy và cung cấp bao nhiêu quà tặng hạng Vàng hoặc Kim cương trong một năm dương lịch?

Trong một lần lưu trú, bao nhiêu phòng sẽ được tính để đạt được số đêm lưu trú đủ điều kiện để mở khóa khả năng tặng quà hạng elite?

Tôi có thể tặng hạng cho cùng một hội viên mỗi năm không?

Hội viên đã nhận được hạng Kim cương được tặng có tự động nhận được khả năng tặng hạng cho một hội viên khác không?

Làm thế nào để tôi tặng hạng của tôi cho một hội viên khác và khi nào tôi có thể bắt đầu tặng hạng?

Cần có thông tin gì để tặng hạng?

Có thời hạn cụ thể nào cho việc tặng hạng không?

Tôi có thể thay đổi lựa chọn của mình nếu tôi muốn thay đổi người nhận hạng được tặng không?

Hạng được tặng sẽ kéo dài bao lâu đối với Hội viên nhận hạng được tặng?

Trạng thái có thể được tặng cho Thành viên Dự Diamond Reserve hiện tại không?

Điều gì sẽ xảy ra sau khi thời hạn của hạng được tặng kết thúc đối với Hội viên nhận?

Phần thưởng đêm lưu trú miễn phí có thể được sử dụng vào bất kỳ ngày nào trong tuần không? 

Làm thế nào để tôi quy đổi Phần thưởng đêm lưu trú miễn phí? 

Khi nào tôi sẽ nhận được Phần thưởng đêm lưu trú miễn phí? 

Khi nào Điểm thưởng từ Thẻ Hilton Honors American Express của tôi được ghi vào Tài khoản Honors của tôi? 

Những thay đổi này có áp dụng cho tất cả Thẻ tín dụng Hilton Honors American Express không? 

Đêm lưu trú tích lũy được trong năm 2025 có được chuyển sang năm 2026 không? 

Có giới hạn về số đêm có thể được chuyển tiếp sang năm 2026 không? 

Đêm chuyển tiếp hạng elite của tôi có hiệu lực trong bao lâu và khi nào tôi có thể áp dụng chúng để nâng hạng? Điều gì đã xảy ra với những đêm chuyển tiếp hạng elite của tôi từ năm ngoái? 

Các loại đêm lưu trú nào đủ điều kiện để được chuyển tiếp? Còn đêm lưu trú đạt được thông qua chương trình khuyến mãi thì sao? 

Tín dụng ẩm thực mỗi ngày của Hilton Honors có được tích lũy theo ngày không?

Tín dụng ẩm thực mỗi ngày của Hilton Honors có thể được sử dụng ở những cửa hàng ẩm thực nào?

Tín dụng ẩm thực mỗi ngày của Hilton Honors có thể áp dụng cho thuế và tiền boa không?