Question 1

Are pets allowed at Hilton Tokyo?

Accepted Answer

No, pets are not allowed at Hilton Tokyo. However, service animals are welcome.

Question 2

What is the cancellation policy at Hilton Tokyo?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Hilton Tokyo?

Accepted Answer

Yes, parking is available at Hilton Tokyo. Self-parking is ¥1,500.00 per 24 hours. The hotel features a covered car park with 280 spaces, secured parking, in-out privileges, and accessible parking spaces. EV charging is also available with Tesla chargers on-site.

Question 4

Is smoking allowed at Hilton Tokyo?

Accepted Answer

Hilton Tokyo has 100% smoke-free grounds. However, designated smoking spaces are available within hotel premises.

Question 5

Are there accessible rooms at Hilton Tokyo?

Accepted Answer

Yes, Hilton Tokyo has accessible guest rooms with mobility features with entry or passage doors that provide 32 inches of clear width. The hotel also offers numerous accessible facilities including accessible elevators, bathrooms with grab bars, and accessible routes throughout the property.

Question 6

Is there on-site dining at Hilton Tokyo?

Accepted Answer

Yes, Hilton Tokyo offers on-site dining with multiple restaurants including Beer Garden, DYNASTY (Chinese cuisine), JUNISOH (sushi and kaiseki), MARBLE LOUNGE, METROPOLITAN GRILL, and ZATTA (bar/lounge). In Room Dining is also available 24 hours daily with breakfast items served between 6:30 am and 11:00 am and main menu available from 11:00 am to 10:30 pm.

Question 7

Does Hilton Tokyo provide free WiFi?

Accepted Answer

Standard In-Room and Lobby Wi-Fi is free for Hilton Honors members who book direct. For all other guests, Wi-Fi costs ¥1,000.00. Free Wi-Fi does not apply to meeting spaces or at properties with resort charges.

Question 8

What time is the check in at Hilton Tokyo?

Accepted Answer

Check-in time at Hilton Tokyo is 3:00 pm.

Question 9

What time is the checkout at Hilton Tokyo?

Accepted Answer

Checkout time at Hilton Tokyo is 11:00 am.

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