How do I choose a Username and a Password?
You can easily customize your username and password by signing into your Hilton Honors account and updating your personal information.
FREQUENTLY ASKED QUESTIONS
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Your Account
How do I change the password on my account?
Click here to receive an email to reset your password. Your new password must be at least eight characters, contain one upper case letter, one lower case letter, and one number or one special character.
Remember to choose a unique password and update it regularly to protect your personal information.
What types of restrictions/regulations are involved with the New Password?
Hilton Honors members' new passwords must be at least eight characters, contain one upper case letter, contain one lower case letter and contain one number or one special character.
We encourage you to choose a unique password and update it every three to six months to ensure maximum security.
I received an error message that said my login was incorrect when I tried to register for a promotion.
In order to register for the promotion, you may need to update your password first. To receive an email to reset your password, click here.
Then, you should be able to register for the promotion by returning to the landing page.
How did Hilton Honors decide on the password requirements?
Our approach aligns with industry best practices and is recommended by the FTC.
If you enroll while making a reservation over the phone
You will receive your Hilton Honors number during your call with Hilton Reservations and Customer Care.
If you enroll online
Upon submitting the required information online, you will receive your Hilton Honors number.
How do I get credit for a missing Hilton Honors stay?
Sign into your account and submit a Missing Stay Request form.
Can I give my Hilton Honors Points to another Hilton Honors member?
Hilton Honors Members can transfer Hilton Honors Points to another Hilton Honors Member through Points Pooling or 1-to-1 transfer in increments of 1,000 Points and up to 500,000 Points. Each Hilton Honors Member is limited to sending no more than 500,000 Points and receiving 2,000,000 points via Points Pooling or Transfers combined per calendar year. Each Hilton Honors Member is limited to making six transfers to other member accounts and six Hilton Points Pooling transactions per calendar year.
Sign in and transfer Points now.
How do I combine multiple accounts?
You can combine multiple accounts online by signing into your Hilton Honors account and going to Combine Accounts.
Can my spouse and I share one Hilton Honors account?
No. As of 1 April 2004, multiple members may not share an account. Hilton Honors members who have a Mutual Fund account as of 31 March 2004 will continue to receive Mutual Fund benefits.
Will my Hilton Honors account stay open even if I do not stay at hotels within the Hilton portfolio?
If you do not have eligible activity in any consecutive 24-month period, your accumulated Points will be subject to forfeiture. To keep your Points balance active, a member may take one of the following actions:
Stay at a hotel or resort within the Hilton Portfolio, thus reactivating membership; or
Earn Hilton Honors Points through any third-party source of Hilton Honors Point accumulation, such as the use of a Hilton Honors American Express Card; or
Purchase Hilton Honors Points; Failure to take action (a), (b), or (c), described above will result in the forfeiture of all accumulated Points. After five years of account inactivity, Hilton reserves the right to deactivate your account.
How is my online privacy protected?
Hilton Honors is committed to the highest level of privacy protection for all our guests with special programs and safeguards in place. Your login is always executed through a secure connection. Please refer to our Privacy Policy for details.
How do I change my name on my account?
To keep your account secure, we’ll need documentation showing proof of a legal name change. You may submit your request online by completing the following:
Activity Statements
How often do I receive a Hilton Honors Statement?
You can choose to receive a Hilton Honors Monthly Statement via email for regular updates on your account activity and to see how close you are to your next reward. Simply update your email subscriptions in the My Profile section of your account.
What if an online receipt for a past hotel stay does not appear in my account?
Online receipts for past stays are available from most hotels in North America. Where available, online receipts can be accessed for 12 months from check-out date. If you require a copy of a receipt not available in My Account, please contact the hotel.
What if an online receipt does not reflect corrections made by the hotel after my stay?
If the hotel makes any adjustments to an item from your receipt after you have checked out, those modifications do not appear on the online version of your receipt. Please call the hotel for further assistance.
What if a past hotel stay does not appear in my account?
Past hotel stays can take a few days to appear in your My Account page. Please allow up to 5 business days after check-out from hotels inside North America and up to 2 weeks for hotels outside North America. If credit has not appeared within those time frames, you can easily request credit for a missing stay right from your online account.
Hilton Honors Points
How do I earn Hilton Honors Points?
Earn by staying at our hotels and resorts
After you complete an eligible stay at a hotel or resort within the Hilton Portfolio, you earn 10 Hilton Honors Base Points for every US dollar spent on your room rate and other eligible room charges, including telephone calls and room service.
Some exceptions apply: At Home2 Suites by Hilton™ and Tru by Hilton™ hotels, earn 5 Base Points for every US dollar spent on your room rate. At LivSmart Studios by Hilton™ hotels, earn 3 Base Points for every US dollar spent on your room rate. See below for more information on what qualifies as a hotel stay.
Homewood Suites by Hilton™ and Spark by Hilton™: Stays booked prior to January 8, 2026 will continue to earn 10 Base Points per US dollar. For any point-eligible bookings made on or after January 8, 2026, members will earn 5 Base Points per US dollar.
Learn more about earning Points at hotels and resorts, or use the Hilton Honors Points Calculator to see how your Points can add up with your next stay. Also, see the Past Stays section of My Account for more choices to build your Points balance.
Earn with our partners around the world
You can also earn Hilton Honors Points whenever you travel, shop, dine, or spend with our partners. From car rentals to credit cards and wine clubs, Hilton Honors has hundreds of partners around the world - and each one is another opportunity to earn more Hilton Honors Points. See the Earn & Use Points section for a complete listing of all our partners.
What qualifies as an eligible hotel stay?
A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates; packages exclusively for casino player card holders; unauthorized Members staying on Go Hilton Team Member or Family & Friends Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, HiltonGetaways.com bookings; Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; NET Group Tour; Group Tour Series Rates; NET contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. Hilton Honors Points (or stay credit) may not be earned (including as a MyWay benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays.
Can I earn Points for multiple rooms if I am paying for them?
You can earn Hilton Honors Base Point credit for up to four rooms per stay. All eligible charges for Earning Rooms must be paid together on one folio (i.e., one hotel bill) which must be requested at time of check-in.
Base Point credit will be earned for all eligible folio charges incurred on Earning Rooms. Hilton Honors Bonus Point credit or total folio charges, including elite tier bonuses and quarterly promotions, will apply to the total Base Point credit earned or folio charges incurred for Earning Rooms. Hilton Honors Bonus Point credit, including Points earned with partners and other promotional bonuses, will be awarded on one room only (except for the elite tier bonuses and quarterly promotions mentioned above). You will earn only one stay credit (including credit toward Hilton Honors elite tier qualification) and only one mileage credit.
To request credit for missing rooms, please complete our missing stay form.
Will I earn Hilton Honors Points for standard room rewards, premium room rewards, or Points & Money reward stays?
The money spent on the room rate portion of Points & Money Rewards will be considered an eligible folio charge for which Points will be issued. Determining all other incidental charges that count towards earning Hilton Honors Points varies by brand and type of charge. Please see the Hilton Honors Terms and Conditions for details.
What are the differences between Base Points and Bonus Points?
There are two kinds of Hilton Honors Points: Hilton Honors Base Points and Hilton Honors Bonus Points. You can use any combination of Base Points and Bonus Points to get free hotel stays and other rewards.
Hilton Honors Base Points
You can earn Hilton Honors Base Points when you stay at our hotels and resorts. As of January 1, 2026, Hilton Honors status can no longer be achieved through Base Points but rather achieved through eligible spend at Hilton. Any progress towards status from Base Points earned in 2025 will be used to determine their status at the beginning of 2026, but not after. Members will still earn Base Points at the brand specific rate and can continue to use points for redemptions on nights, experiences, etc. Please see the Hilton Honors Terms and Conditions for details.
Hilton Honors Bonus Points
There are many ways to earn Hilton Honors Bonus Points at our hotels and with our partners around the world. Use one of our Hilton Honors credit cards and you can earn Bonus Points for purchases, big and small. Or earn Bonus Points for renting a car or shopping online. Or simply register for any of our promotions, Opens new tab to earn even more Bonus Points when staying at our properties. Hilton Honors Bonus Points do not count toward tier qualification. Learn more about Points.
What is the Point Expiration Policy?
Members must keep their Hilton Honors account active in order to keep their Hilton Honors Points. Under the new policy, if your account is inactive for 24 consecutive months, your total Point balance will expire.
Keep your Hilton Honors account active to avoid your Points expiring: simply stay at any hotel in the Hilton Portfolio, earn Points with a Hilton Honors credit card, earn or redeem Points with any Hilton Honors partner, buy Points or donate Points, or register for a Hilton Honors promotion, Opens new tab.
What is Points Pooling?
Points Pooling will allow Hilton Honors Members to combine their Points with family and friends to book a stay. With this perk, a Member (and up to 10 others) will now be able to combine their Points. For example, if a group of friends are taking a trip together and individually don’t have enough Points to cover their entire stay, they will now be able to combine their Points, free of charge, into one account to unlock new redemption opportunities.
Is there a fee to participate in the Points Pooling program?
No, there is no fee to participate in Points Pooling.
How many people can contribute to Points Pooling?
A total of 11 Hilton Honors Members can pool their Points together. One Member initiates the pooling and up to 10 other Members can contribute.
Do I need to create a new "pooled" account?
No. Members can use their existing account.
How many Points Pools can I be in?
There is no limit on the number of pools a member can be in at a given time.
Can you use Pooled Points for just room rates or can it be used for non-room rewards including shopping and experiences?
Yes, once Points are pooled, they can be used for any room or non-room reward product, including the experiences available on the Hilton Honors Experiences platform, Hilton Honors Shopping Mall and any other non-room reward products.
Can you combine Pooled Points with money?
Once Points are pooled they can be used for any room reward product, including a Points & Money Rewards™ reward reservation.
What is the minimum/maximum number of Points that can be pooled?
A Member can transfer a minimum of 1,000 Points and a maximum of 500,000 Points into a pool in a calendar year. A Member can receive up to 2 million Points in a calendar year.
Are there particular qualifications you must meet to be able to pool Points?
To use Points Pooling, you must be an active Member, be in the program for 30 days, and have a minimum Points balance of 1,000 Points.
When will the Points be shown in the other Member’s account and be ready for use?
The transferred or pooled Points will be available for use at the time of transfer, but please allow up to 24 hours for pooled Points to show up when you log in to your account.
Where and how do I Points Pool once I have a group of Members that want to combine Points?
All Points Pooling activities will be transacted online via HiltonHonors.com.
What’s the difference between Points Pooling and Points Transfer?
Points Transfer is a 1:1 transaction, while Points Pooling allows for combining Hilton Honors Points with up to 10 other people (11 including yourself).
After I send Points to a friend for Pooling, what happens if he/she cancels the trip? How can I get my Points back?
If your friend has to cancel his/her trip, he/she can simply transfer the Points back to your account for free.
Reward Stays
Do I need to be a Hilton Honors Member to find out about hotel rates?
No. You can still research hotels and rates without enrolling. However, as a Hilton Honors member, you may be eligible for special rates which are visible only when you are signed-in to the website. Making a reservation is also easier as a Hilton Honors member since your profile information can be automatically entered into forms.
How can I book a Hotel Reward Stay?
You can redeem Hilton Honors Points online, on the Hilton Honors App, or by calling +1 800-4HONORS, Opens new tab or one of our global phone numbers.
Begin your search for participating hotels and corresponding reward categories now, or view instructions on how to redeem Points for a hotel reward.
How do I cancel or change a reservation online?
You can cancel or modify an existing reservation made online using your confirmation number and either the credit card used for confirmation or your last name. Find your existing reservation now.
Should you need assistance with a reservation that cannot be modified online, please call +1 800-4HONORS, Opens new tab or one of our global phone numbers.
How quickly can I earn a Hotel Reward stay?
Enjoy reward stays by using nearly any combination of Points and money, starting with as few as 5,000 Points per night and in increments of 1,000 Points.
I don’t have enough Points to book a Reward room. What can I do?
Not having enough Points shouldn’t keep you from seeing the world. That’s why Hilton Honors Members can use a combination of Hilton Honors Points and money to book a standard or premium room. You can also purchase Points at any time so you have enough Points to redeem for a reward room.
What are Points & Money Rewards™?
With Points & Money Rewards™, you can book standard rooms using a combination of Hilton Honors Points and money. This means you can book reward stays faster — without waiting to accumulate more Points. So your next getaway is closer than ever. Availability and the number of Points required for Points & Money Rewards™ varies by hotel and stay dates at the time of booking. Learn more about using Points for hotel rewards
What are Premium Room Rewards?
With Premium Room Rewards, you can stay in the best rooms and suites available using Hilton Honors Points. You can book premium rooms and suites at any of our hotels or resorts worldwide, with no blackout dates. As long as they are available at the time of booking, even our most luxurious, oceanfront, penthouse suites can be yours. The number of Points required to redeem Premium Room Rewards varies by room, hotel, booking and stay date. Learn more about using Points for hotel rewards.
I am a Gold, Diamond, or Diamond Reserve Hilton Honors member. Will I still get upgraded?
You will be upgraded subject to availability per the Hilton Honors Terms and Conditions, including paid and reward stays.
What is the 5th night free Elite benefit on Reward Stays?
Silver, Gold, Diamond, and Diamond Reserve Elite Members will get every 5th night free when booking a Standard Room Reward Stay of 5 nights or more using all Points (up to four free nights on a stay of 20 consecutive nights).
As a reminder, this elite benefit applies to Standard Room Rewards for free nights and must be booked via HiltonHonors.com, the Hilton Honors App, or our Hilton Reservations & Customer Care team available from chat or one of our global phone numbers.
What do I have to do to receive the 5th Night Free Elite Benefit on Reward Stays?
5th Night Free is a benefit for our Silver, Gold, Diamond, and Diamond Reserve Elite Members. Please make sure you are logged into your Hilton Honors account to automatically receive the benefit on qualifying stays.
If I need to Cancel or Modify my Reward stay, will the 5th night still be free?
If you cancel your Reward Stay, the free night will also be canceled as it only applies to Standard Room Rewards of 5 consecutive nights or more. If you adjust the Reward Stay to be shorter than 5 nights, then the free 5th night will also be canceled and the entire Reward Stay will be repriced without the free night.
Does the 5th Night Free benefit work in conjunction with other promotions or offers?
The 5th Night Free benefit applies only to Standard Room Rewards, and does not apply when a stay is booked as part of any other offer, package or promotion offered by Hilton or its partners.
Earning & Maintaining Status
How do I reach Hilton Honors elite status?
Your tier status is determined by eligible stay and spend activity. The more frequently you stay at hotels within the Hilton Portfolio, the more generous your Hilton Honors benefits become. When you reach Silver, Gold, Diamond, or Diamond Reserve status, you receive the added recognition and rewards of elite status — including extra Hilton Honors Bonus Points for every qualifying stay, special on-property benefits and recognition, and exclusive reward opportunities.
How do I maintain elite status?
Once you have reached a certain elite tier, you may keep your status for the calendar year in which the elite tier was earned and the subsequent calendar year. To make it easier to keep your elite tier status, reward stays count toward elite tier qualification.
Documentation and requests for tier qualification (as defined in the Accrual of Points section in the Hilton Honors Terms & Conditions must be received at Hilton Reservations and Customer Care within six months from the date of activity. If you are a new Member, credit will be accepted for any stay occurring within 30 days prior to enrollment in the program.
See how close you are to reaching the next tier by signing into your Hilton Honors account.
What are the 2026 tier qualifications?
2026 status requirements are:
Silver: 10 nights, 4 stays, or $2,500 USD
Gold: 25 nights, 15 stays, or $6,000 USD
Diamond: 50 nights, 25 stays, or $11,500 USD
Lifetime Diamond: 10 years of Diamond status AND 1,000 nights or $200,000 USD
Diamond Reserve: 80 nights AND $18,000 USD or 40 stays AND $18,000 USD
Do rollover nights count toward the status qualification in 2026?
Yes, qualifying nights in excess of those required to qualify for elite status level in the 2025 calendar year will count toward earning status in 2026.
Rollover nights will no longer be valid for status qualification beginning 2026. Rollover nights accumulated in 2025 will count towards status in 2026, but no additional nights earned in excess of tier threshold in 2026 will rollover into 2027 requalification.
Members may not be able to view rollover nights in the Hilton Honors app, but members can still find this information under the Status section of their account dashboard on the Hilton Honors website.
How will year-end cross-over stays be treated for status qualification, Milestone Bonus, and gifting status night count?
Per existing rules, nights for stays that cut across years (December into January) will apply to the status year of the check-out date.
Hilton Honors American Express Card Benefits
Can Free Night Rewards be used on any day of the week?
Yes, unexpired and new Free Night Rewards can now be used on any night of the week (not just on the weekends). This applies to U.S. Hilton Honors American Express Credit Cards only.
Are there any blackout dates when Free Night Rewards cannot be used?
There are no blackout dates for booking a Free Night Reward.
How do I redeem my Free Night Reward?
Free Night Rewards are issued in the form of a redeemable code and sent in an email from Hilton Honors to the email address listed on your Hilton Honors account. To redeem, call 1-800-446-6677 and mention the code provided by Hilton Honors. Free Night Rewards redemptions are subject to Hilton Honors Terms and Conditions; see Hilton Honors Terms and Conditions.
When will I receive my Free Night Reward?
You will receive an email with the redeemable code within 8-12 weeks after you have met the purchase requirement for your Hilton Honors American Express Card.
Do Bonus Points count towards Elite tier qualification?
No, Bonus Points earned through eligible purchases on your Hilton Honors American Express card do not count toward Elite tier qualification or Lifetime Diamond Status.
When do Bonus Points from my Hilton Honors American Express Card post to my Honors Account?
Hilton Honors Bonus Points you earn with your Card will be posted to your Hilton Honors account up to 12 weeks after the end of your billing period.
Are these changes applicable for all Hilton Honors American Express Credit Cards?
These changes are applicable for all U.S. Hilton Honors American Express Credit Cards.
Elite Status Benefits
What is the Elite Status Gifting benefit?
Once reaching 60 nights in 2026, a member will be able to gift Gold status. Once a member reaches 100 nights in 2026, the member will be able to gift Diamond status to a friend or family member.
Do rollover nights count toward gifting status achievement?
No – only nights earned in the 2026 calendar year count toward gifting status achievement.
How many gifts of Gold or Diamond status can I earn and provide within one calendar year?
A member can only earn one gift of Gold and one gift of Diamond within one calendar year. A member can gift Gold status to one member, and gift Diamond status to another member.
Example: Once you reach 60 nights in 2026, then you can gift Gold status to one other member.
Example: Once you reach 100+ nights in 2026, then you can gift Diamond status to the same member that received the gift of Gold, or the member can gift Diamond status to another member.
For one stay, how many rooms will count toward achieving eligible nights to unlock the ability to gift elite status?
Earning nights toward gifting status will follow the same rules as earning nights toward elite tier status — i.e. a member will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration by the same Hilton Honors Member.
Example: If you book two rooms at the same hotel for a one-night stay — you will earn Hilton Honors Points on both of the rooms, but you will only receive one night credit total toward achieving the ability to gift elite status.
Can I gift status to the same member every year?
Yes, a member may gift status to the same member every year.
Does the member who received gifted Diamond status automatically get the ability to gift status to another member?
No, members with gifted Diamond status are not automatically eligible to gift status. The qualification to gift status is to reach 60 or 100 elite qualifying nights for Gold and Diamond respectively within the 2026 calendar year and only those who achieve that many nights are eligible.
How do I gift my status to another member and when can I begin gifting status?
Once members achieve the gifting status qualifications, they will receive an email notification with a claim code. The code needs to be shared with the recipient of the gift, who then has to claim the elite status by visiting the elite status gifting landing page. The instructions can be found in the dedicated email that each member receives who completes 60 nights and 100 nights.
Once the status was successfully gifted, a confirmation email will be sent to the recipient and the gifting member within 5 business days.
What information is required to gift status?
To gift status, the member has to share the Gold or Diamond claim code with a friend and family member. The friend must login to the elite status gifting landing page using their Honors account credentials and then enter the claim code. Once verified, the member will have elite status for the next 365 days.
Please note: the receiving member must use the claim code.
Is there a specified time period to gift status?
After earning a gift of Gold or Diamond status, members will have until January 31st of the following calendar year to use that gift of elite status. Members will be able to use the gift of status as soon as they reach the required amount of qualified nights in a calendar year.
Example: If you reach 60 nights in July 2026, then you will have until January 31, 2027 to elect which Member receives Gold status.
Can I switch my choice if I want to change who receives the gifted status?
Once a status has been gifted to another member, no change can be made during the same year to remove or change that status.
How long does a gifted status last for a Member who receives the gifted status?
The gifted status will last 365 days from the date the gift was applied to the recipient's account. If a member receives Gold status and then is upgraded to Diamond status, the 365-day expiration period resets to the date the Diamond status was applied to the member's account.
Example: If a member receives a gift of Gold status on June 1st, 2026, then the Gold status would expire on June 1st, 2027. If that same member was automatically upgraded to Diamond status on August 1st, 2026, then the Diamond status would expire on August 1st, 2027.
Can status be gifted to a current Gold, Diamond, or Diamond Reserve Member?
Status can be gifted to a current Gold, Diamond, or Diamond Reserve Member. If a member did not qualify to maintain their current Gold or Diamond status for the next calendar year, the gifted status will extend beyond the requalification period in April.
Example: If you are a current Gold member with a tier expiration date of March 21, 2027 and you receive a gift of Gold status on August 1st, 2026, you would maintain Gold status until August 1st, 2027 instead of being downgraded to Silver status during the April requalification period.
What will happen once the gifted status period ends for the receiving Member?
After the gifted status expires, the recipient's status will change to the tier status that they would have earned based on the member activity from the previous calendar year.
Example: If you were gifted Gold status on August 1st, 2026, and completed 10 qualifying nights in 2026, enough to qualify for Silver status in 2027, the downgrade to Silver status will be shown in your account on August 2nd, 2027.
To see tier qualification terms, please refer to Member Benefits terms.
What are elite rollover nights?
Elite rollover nights provide a faster way to earn elite status. Starting at Silver, at the end of the calendar year, any qualifying nights in excess of those required to qualify for your elite status level will be counted toward your elite status qualification for the following calendar year (January 1st to December 31st).
Starting in 2026, rollover nights will no longer be valid for status qualification. Any rollover nights accumulated in 2025 will still count toward status in 2026. However, nights earned in excess of your tier threshold in 2026 will not roll over into 2027.
Example: If you are a Gold member and have 45 nights at the end of 2025, you will retain Gold status in 2026 and have 5 nights applied toward your 2026 qualification. These 5 nights will not roll over into 2027.
Who is eligible to roll over nights?
Previously, all elite tiers were eligible to roll over elite qualifying nights. Beginning in 2026, rollover nights will no longer be offered for any tier. Lifetime Diamond members will continue to have elite status secured for life, but no rollover nights apply.
Can I only roll over nights?
Previously, elite members are only able to roll over nights. Starting in 2026, rollover nights will no longer be available for any tier.
Will nights earned in 2025 be able to be rolled over into 2026?
Yes, all nights earned above the member's tier will rollover into 2026. For example, if a Member stays 13 nights in the 2025 calendar year, that Member will earn Silver status and have 3 nights rollover to 2026.
Important: No additional nights earned in excess of tier thresholds in 2026 will roll over into 2027.
Is there a cap to the number of nights that can be rolled over into 2026?
The maximum number of nights able to be rolled over into the next calendar year is capped at the number of nights required to secure Diamond status for the following year.
Note: Rollover nights will not be available beyond 2026. Any excess nights earned in 2026 will not roll over into 2027.
For how long are my elite rollover nights valid and when can I apply them toward status? What happened to my elite rollover nights from last year?
Elite rollover nights are only valid for the next calendar year and expire thereafter. Elite rollover nights cannot be reserved and applied to a second, third year or subsequent year.
Important: Rollover nights accumulated in 2025 will count toward status in 2026, but no additional nights earned in excess of tier thresholds in 2026 will roll over into 2027.
Which types of nights are eligible for roll over? What about nights achieved through a promotion?
All qualifying nights are eligible to roll over until this rollover benefit ends in 2026. Qualifying nights for paid and reward stays (including Points & Money Rewards™ stays) count as full qualifying nights for achieving status and are eligible to be rolled over to the following calendar year.
What are Milestone Bonuses?
Milestone Bonuses allow members to earn a fixed amount of Hilton Honors Bonus Points when they achieve a certain number of eligible nights during each calendar year.
How many Hilton Honors Bonus Points can I earn by achieving these Milestone Bonuses?
Starting in 2026, Hilton Honors Members will continue to earn 10,000 Bonus Points for every 10 eligible nights stayed after reaching 40 nights each calendar year, now up to 180 nights.
At 60 nights, members will continue to receive 30,000 Bonus Points and can gift Gold status. At 100 nights, members can gift Diamond status.
A new reward option is available at 120 nights: choose between 30,000 Bonus Points or a Confirmable Upgrade Reward.
What is considered an eligible night that counts toward achieving these Milestone Bonuses?
Eligible nights are nights that are part of an eligible stay detailed in the Hilton Honors Terms and Conditions. A stay is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Eligible nights include both paid and reward stays (including Points & Money Rewards™ stays) and count toward the achievement of the Milestone Bonuses.
How can I track my progress toward earning these Milestone Bonuses during a calendar year?
Members can track their progress toward hitting these Milestone Bonuses with the Hilton Honors app here. Members can learn more about the Hilton Honors app here and can download to begin tracking their progress. As a member you can also track your progress by logging into your account once you reach 30 nights in 2026.
Is there a limit to the number of Milestone Bonuses earned in 2026?
Yes. For 2026, starting at 40 nights stayed in the year, members will receive 10,000 Bonus Points for every 10 additional nights, but this is now capped at 180 nights.
For one stay, how many rooms will count toward achieving eligible nights and the associated Milestone Bonuses?
A member will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration by the same Hilton Honors Member. Rollover nights do not count toward the Milestone Bonus.
Example: If you book two rooms at the same hotel for a one-night stay — you will earn Hilton Honors Points on both of the rooms, but you will only receive one-night credit total toward achieving the Milestone Bonuses and toward elite status qualification.
For 2026, the total amount of nights that a member could achieve toward these Milestone Bonuses is 180 nights — equivalent to 180,000 Hilton Honors Milestone Bonus Points. For more information on the earning rules when booking multiple rooms, please refer to the Accrual of Points terms.
Do Milestone Bonus Points count toward earning tier status?
Bonus Points do not count towards earning tier status.
When are Milestone Bonus Points posted to my account?
Members will receive these Bonus Points once completing the eligible stay that achieves the Milestone Bonus. These Bonus Points will then be posted after check-out for that eligible stay.
Do rollover nights count toward Milestone Bonus achievement?
No – only nights earned in the current calendar year count toward Milestone Bonus achievement.
What if my stay crosses over the calendar year — e.g. check-in is on December 28th, 2026 with a check-out on January 2nd, 2027?
Per existing rules, nights for stays that cut across years (December into January) will apply to the status year of the check-out date.
What are MyWay Options?
As a Hilton Honors member benefit, you may choose to earn Hilton Honors Bonus Points, in addition to the Hilton Honors Base Points you earn for qualifying stays at our hotels and resorts, or specific on-property benefits.
To make your selection, sign into your account. Click on "Profile" in the top menu, then “MyWay Benefits” on the left side.
What are my MyWay Hotel Benefits as a Gold member?
Members with Hilton Honors Gold tier status are eligible for certain on-property benefits during their stays. These vary by brand and may include a space-available room upgrade, Bonus Points, complimentary continental breakfast (non-U.S. only), Daily Food & Beverage Credit (U.S. only), and/or other benefits.
At most brands, you can choose your on-property MyWay Benefit. To view the choices and make your selections, sign in to your account. Under “My Profile” on the left-side menu, click on MyWay Hotel Benefits. Your selected preferences will apply to all future stays, and you may change them any time through your account or at the front desk when you check in for a stay.
What are my MyWay Hotel Benefits as a Diamond or Diamond Reserve member?
Members with Hilton Honors Diamond or Diamond Reserve tier status are eligible for certain on-property benefits during their stays. These vary by brand and may include a space-available room upgrade, Bonus Points, complimentary continental breakfast (non-U.S. only), Daily Food & Beverage Credit (U.S. only), and/or other benefits. To view all MyWay Hotel benefits and make your selections, sign in to your account. Under “My Profile” on the left-side menu, click on MyWay Benefits. Your selected preferences will apply to all future stays, and you may change them any time through your account or at the front desk when you check in for a stay.
Where can I find more information about Hilton Honors benefits?
You can explore the benefits of each tier of membership here.
What is the Diamond Status Extension benefit?
This benefit allows Hilton Honors Diamond Members who meet the criteria below to extend their Diamond status for an additional year beyond when it would have otherwise expired, should they be unable to qualify for any reason.
Who is eligible for the Diamond Status Extension benefit?
Members who meet the following criteria are eligible for the Diamond Status Extension benefit:
• Must currently be a Diamond Elite Tier Status Member with status set to expire March 31, 2026
• Must have earned Diamond status for at least 3 years (years do not need to be consecutive) AND
• Must have completed stays totaling at least 250 nights (paid or reward) OR
• Must have accumulated 500,000 Base Points or more since joining Hilton Honors
Essentially, there are two (2) combinations that will qualify a Member for the Diamond Status Extension benefit:
• 3+ years at Diamond, currently at Diamond with at least 250 lifetime nights (paid or reward)
• 3+ years at Diamond, currently at Diamond with at least 500,000 lifetime Base Points
Members may submit extension requests at hiltonhonors.com/diamondstatusextension, Opens new tab.
Please note: This benefit is valid once throughout the lifetime of the Hilton Honors account.
Do Bonus Points count towards achieving the criteria?
No, similar to the criteria for achieving Diamond status, points earned via bonuses, promotions and/or co-branded credit cards do not count toward meeting the criteria.
How many times can I use this benefit?
Qualifying Members may enact this benefit once throughout the lifetime of their membership.
Am I eligible if I previously had Diamond status?
To take advantage of this benefit, a Member must meet the criteria and currently be a Diamond Member.
Does the Diamond Status Extension benefit count towards my Lifetime Diamond requirements?
Yes, all qualifying activity achieved during the Diamond Status Extension period will count towards the requirements for achieving Lifetime Diamond.
If I did a status match, does that year of Diamond status count towards this benefit?
Yes, any time-period in which a member held Diamond status will count in regards towards eligibility of the Diamond Status Extension benefit.
How long does the Diamond status granted by this benefit last?
If a Member elects to use this benefit, their Diamond status extends for one additional year beyond when it would have otherwise expired.
What happens at the end of the status year when I have applied this benefit?
Upon conclusion of the extension, members will need to complete the requirements to maintain Diamond status pursuant to the standard Hilton Honors Terms & Conditions. If Diamond qualifications are not met, members will be placed in the appropriate tier pursuant to the standard Hilton Honors Terms & Conditions.
When can members take advantage of this benefit?
The submission timeframe runs from February through March 28 before a Member’s status is updated on April 1st in accordance with their qualifying activity from the previous year. Outside of this submission timeframe, members can fill out a form, Opens new tab to request an email reminder to inform them of their eligibility; if eligible, the email will invite members to submit the extension request during the subsequent submission timeframe. Members who qualify and wish to use the benefit can click here, Opens new tab for more information.
How do I find my program-to-date years at Diamond, nights and Base Points?
Members who wish to know their program-to-date years at Diamond, nights, and Base Points can call 1-800-4HONORS or contact us.
What if I decide that I want to save this benefit for a later time, but I have already elected to use my one-time extension?
Once a Member elects to use this one-time offer and the extension is processed, this action is considered non-reversible and final. Please determine the best time to use this benefit according to your personal travel situation before submitting your request through the online form or by telephone. Remember, you can only use your Diamond Status Extension once, so use it when you really need it.
What is a Confirmable Upgrade Reward (CUR) and how do I redeem it?
A Confirmable Upgrade Reward provides guests with the opportunity to confirm an upgrade at time of booking for up to 7 nights and up to a 1-bedroom suite. Guests will be able to use their Confirmable Upgrade Reward on Hilton Honors eligible reservations. A Confirmable Upgrade Reward can be redeemed when booking through the Hilton Honors app or by calling +1800-4HONORS prior to digital or front-desk check-in. Certificates expire after 12 months from issuance. A Confirmable Upgrade Reward can be transferred as a gift to another Hilton Honors member. The expiration date of the certificate remains 12 months from when the original member earned the certificate.
As a Diamond Reserve member, what will I need to do to get 4PM Guaranteed Late Check Out?
Diamond Reserve members have a 4pm guaranteed late check out automatically applied to every eligible stay at Hilton portfolio brands and Autocamp (not all Partner Accommodations included).
What are Premium Clubs?
Premium Clubs are a growing collection of exclusive, on-property clubs, most commonly found at Hilton’s luxury, lifestyle or full-service hotels, that include elevated food and beverage offerings, quiet workspaces and other coveted features. A full list of Premium Clubs is available here.
Food and Beverage Credit
What F&B credits will be available to members?
The Hilton Honors Daily Food & Beverage credit is available to members in the United States based on eligibility, at participating brands and their designated credit values. If a hotel offers complimentary breakfast in their Executive Lounge, Gold, Diamond, or Diamond Reserve members will not receive a Daily Food & Beverage Credit.
What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold, Diamond, or Diamond Reserve members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.
The brands that offer this in the United States include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, NoMad, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, Tempo by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold, Diamond, or Diamond Reserve members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold, Diamond, or Diamond Reserve members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10€ F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.
The full list of participating brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, NoMad, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, Tempo by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.
Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Spark by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold, Diamond, or Diamond Reserve members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond Reserve, Diamond, or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond Reserve, Diamond, and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold, Diamond, or Diamond Reserve members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
When does the credit expire each day?
The credit does not “expire” until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out.
How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond Reserve members, Diamond members, and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
Points & Money Rewards™
What is the new, flexible Points & Money Rewards™ payment slider?
Our new and improved Points & Money Rewards™ perk allows Members to choose nearly any combination of Points and money using a slider. Hilton Honors Members have even more flexibility and control to choose their preferred combination of Points and money, to pay for any hotel stay at more than 7,400 properties. They can still redeem a reward night using only Points, or redeem Points & Money Rewards™ in increments of 1,000 Points, starting at 5,000 Points.
Why did Hilton Honors change Points & Money Rewards™?
This benefit was designed based on feedback from our Members, as well as comprehensive research and user experience testing. It was designed to be simple to use and proved value to the Member by giving them more choices in redeeming their Points and booking their travel. Our program benefits and the ways that Members previously booked hotels - like using only Points for a reward night – are still available.
How do I plan for my next trip if the number of Points is variable?
As the Points price can flex depending on the hotel and date, you can search future time periods to quickly get a sense of typical redemption requirements. With the new payment slider, you’re able to determine your preferred combination of Points and money. Plus, if you don’t have enough Points for the number of nights you’d like to stay, you’ll be able to use Points & Money Rewards™ to find the combination that is right for you.
Can I still get a reward night?
Yes. You can still book reward nights using only Points. This benefit is simply an additional way you can enjoy your Points.
Can I use this tool when booking at any Hilton hotel around the world?
The Points & Money Rewards™ slider can be used to make reservations at more than 7,400 Hilton properties around the world. At this time, the slider tool is not available when booking a stay at our Hampton Inn hotels in Mainland China.
How often will the Points price change?
Just as hotel room rates fluctuate, the number of Points required for a reward stay may vary in real time as well. With this change, we’re able to offer our Members lower Points prices during many off-peak periods.
Do Points & Money Rewards™ change how I earn and receive my Hilton Honors elite status and benefits?
As before, Members will still achieve Hilton Honors status through stays, nights, or eligible spend. All Points & Money Rewards™ stays and nights will continue to count towards the achievement of Hilton Honors status. Members with elite status will continue to receive their elite benefits on all Points & Money Rewards™ stays.
How does the new Points & Money Rewards™ benefit work? Where do Hilton Honors Members go to use it?
Hilton Honors Members can book a stay using the new Points & Money Rewards™ slider by visiting HiltonHonors.com, a specific hotel’s website, the Hilton Honors app, or by calling our dedicated customer care center at 1-800-4-HONORS. Once a Member selects their dates and room options, they will be able to use the slider tool to determine the combination of Points and money they’d like to use. The slider can be used in increments of 1,000 Points, starting at 5,000 Points.
In what increments can Points and money be used with the flexible payment slider?
Hilton Honors Members can use Points and money in increments of 1,000 Points, starting at 5,000 Points. The money amount will vary based on how many Points are selected.
What is changing about Hilton Honors award redemptions? Will it now cost me more Points to redeem?
While a reward night can still be booked the same way it always has been, we’re now introducing a Points slider to give our Members more flexibility to use nearly any combination of Points and money. In addition, the pricing of award redemptions is now more flexible. That means when our hotel rates are lower – during off-peak periods, for instance – our Point redemption price can go lower than before. Additionally, we are currently using the hotel’s peak redemption price from the old model as the continued maximum threshold for redemptions using Points & Money Rewards™. For example, a Category 10 previously topped out at 95,000 Points, and in late February 2017, those hotels will still not require any more Points than that.
What’s happening to hotel categories with the rollout of slider?
The pricing of award nights now flexes depending on the hotel, the level of daily demand, and the room rate. As a result, when our hotel rates are lower – during off-peak periods, for instance – our Points prices can also be lower than before.
Will the slider be available on the Hilton Honors Experiences platform?
For now, the slider is only available for room night award redemptions.
Does this affect the reservations I made before the launch that occur on a date after the launch? What happens if I change/cancel/re-book a reservation after this has launched?
All reservations made prior to late February 2017 will still be honored the way they were booked. If a Member chooses to change a reward reservation after the launch, the Points price of the stay will be subject to the latest rates.
Is this available on all dates at all Hilton locations?
Beginning late February 2017, Hilton Honors Members can use the slider tool at more than 7,400 properties within the Hilton portfolio, available anytime with no blackout dates.
Am I able to use Points & Money Rewards™ to book through travel agents or online travel agents?
This benefit, along with many others like free Wi-Fi and an exclusive Member discount, can only be accessed when booking directly through Hilton channels. Beginning late February 2017 Hilton Honors Members can use the Points & Money Rewards™ slider tool on HiltonHonors.com, Hilton brand sites, Hilton’s call center, and the award-winning Hilton Honors app.
Does the new offering affect how Members earn Hilton Honors Points?
Members will still earn the same number of Hilton Honors Points as before based on the hotel brand and the Member’s tier. In addition, Members will be able to earn Points for the money portion paid on stays when using Points & Money Rewards™.
How will I know how many Points I have left in my account when using the slider tool?
The total number of Points available in your account can be viewed by logging in on HiltonHonors.com and visiting the Account Overview page. If you don’t have enough Points in your account while booking a stay using the slider tool, you will be given the option to purchase more.
How does Hilton determine the combination of Points and money for the slider tool?
Redemptions are the same value across the full range of the slider -- Points are always consistent, and so is money. The slider is simply a tool created to provide our Members with more flexibility when choosing how many Points versus the money they would like to put towards their stay. For example, if a hotel room costs $100 a night or 20,000 Points and you slide to use 50% dollars and 50% Points, it will cost $50 and 10,000 Points.
How will I know if full redemption or Points & Money Rewards™ is a better deal?
As a Hilton Honors Member, you’ll always have the option to book with all Points, with Points & Money Rewards™ or just with money. You can compare the options before you book to see what works best for you. It’s also important to note we’ve set up Points & Money Rewards™ so it unlocks the same value per Point as an all-Points redemption.
How many Points does it cost to redeem a reward night?
We invite Members to visit Hilton.com and our Hilton Honors app to check reward night pricing and try the Points & Money slider.
Can the Points & Money Rewards™ flexible payment slider be used to book all types of rooms?
Yes, the slider can be used to book all types of rooms from standard rooms to suites.
Can I modify or change a reservation made using Points & Money Rewards™? If the price changes since I originally booked my stay, will my rate change?
Reservations made using Points & Money Rewards™ can be changed as long as they fall within the specified cancellation policy. If a Member chooses to change a reward reservation after the launch, the Points price of the stay will be subject to the latest rates.
Where are Upgrade Rewards?
Upgrade Rewards have been merged into Points & Money Rewards™. With the Points & Money Rewards™ slider, Members are still able to use Points to book upgraded room types.
Can I still buy Points?
Yes, you can still buy Points the same ways as before – via HiltonHonors.com, on the reservation check out page or by calling our customer care department.
Exchanging & Converting Points
When I convert Hilton Honors Points to airline/rail miles, how long does it take until the miles are credited to my Frequent Flyer account?
Hilton Honors sends requests for mileage conversion to the participating airline/rail partners at least once a month. Upon receipt by the airline/rail partner, your Hilton Honors Points are converted to miles and posted to your account. Hilton Honors and our airline/rail partners ask you to allow 60 days for the miles to be credited, provided that your initial request is complete and processed. Incomplete transfer requests may result in delays.
Why can I exchange 5,000 airline miles and receive 10,000 Hilton Honors Points, but only receive 1,500 miles when I exchange 10,000 Hilton Honors Points?
The exchange rates are based on the relative costs of the currency being exchanged (Points or miles) and the costs of the rewards these currencies are redeemed for (free nights or free flights). The published conversion rates are part of the contractual agreements between Hilton Honors and our exchange partners.
Learn more about exchanging Points and miles.
Shop with Points at Amazon
What is Shop with Points at Amazon.com?
Shop with Points offers customers the ability to use Points earned from a variety of rewards programs for purchases at Amazon.com. See available Shop with Points programs. You can use Points to pay for an order at Amazon.com in the same way that you would use any credit card. There is no fee for using your eligible Points at Amazon.com.
How do I use Hilton Honors Points to pay for an order?
To use Hilton Honors Points to pay for part or all of your purchase, you must first link your Hilton Honors account to your Amazon account. Once you are ready to purchase, proceed to checkout through your Shopping Cart. When you choose your payment method for the purchase, you can choose the amount of Points you wish to apply.
What can I buy with Points?
With your Hilton Honors Points, you can buy millions of products at Amazon.com. At this time you cannot use Points for certain purchases at Amazon.com including Amazon Kindle downloads, digital music, Amazon video titles, Amazon Appstore apps, AmazonFresh items, Subscribe and Save items, Prime memberships (with the exception of Prime Gift memberships), Pre-order items, Textbook rentals, Amazon Allowance or to Reload your balance (Gift Cards). Please note that currently you may not be able to use a one-click option to purchase products using your Points.
What is the conversion rate of using my Hilton Honors Points at Amazon.com?
500 Hilton Honors Points equal one dollar on Amazon.com.
I don’t have enough rewards Points for my order. How can I pay for the rest of my order?
You may use any other Credit Card or use Amazon.com gift cards to pay for the rest of your order.
May I apply promotional coupons to orders in which I use Shop with Points to pay?
Yes, you may apply any eligible promotional coupons to orders paid using rewards Points.
Can I use Points toward my Amazon.com purchase over the phone?
No. You can only use Points towards purchases online at Amazon.com.
Can I combine Points from multiple reward programs for my order?
Rewards from multiple reward programs cannot currently be aggregated for a single order. You may register multiple rewards programs on Amazon; however, rewards purchases will be paired with the Card associated with the rewards program. Rewards may also be combined with an Amazon.com gift cards.
I have a gift card or stored value available in my Amazon account. How will this be applied with rewards Points?
Amazon applies the rewards Points that you requested to use and that your rewards provided approved for use, then the Amazon.com gift card, then any remaining balance to the Credit or Charge Card linked to your registered rewards account.
Can I apply rewards Points to my order when using Shared Pay settings for my Amazon Business Account?
To use Shop with Points within Shared Payment settings, you must add your card to your personal wallet and enroll it into Shop with Points. Please ensure that your Shared Payment settings are set to “Both Shared and Individual Payment Methods” (only admins can make this change). This will not impact the payment methods in your Shared wallet and approved employees will still be able to use them to make purchases on Amazon. You can add your card to your personal wallet here and enroll the card through your Shop with Points account here. Note: You cannot use Shop with Points through the Shared wallet and it must be accessed through your personal wallet.