Conrad Dubai

Cancellation

Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.

Payment

Credit Card Policy

For all prepaid bookings, the original credit card used should be presented upon check-in where the charge has been made.

Face Coverings

We ask that you follow all local guidelines and laws with respect to practicing social distancing and wearing a mask in public areas. Please check with local public health and government authorities regarding guidelines or requirements that may be in place for the location of your stay.

Lost & Found Policy

In line with local regulations, all found items are kept in secure storage until claimed, or for three months, whichever is longer. After the three-month period, all unclaimed non-valuable items will be discarded. Valuable items will be handed over to local authorities after six months. For any inquiries, kindly contact our Guest Relations Team on +971 4 444 7444.