Name: DoubleTree by Hilton Hotel Rochester
Address: 1111 Jefferson Road, Rochester, New York, 14623, USA, Rochester, NY, 14623, US
Telephone: +1 585-475-1510

Accessible

Accessible business center

Accessible concierge desk

Accessible exercise facility

Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width

Accessible hotel restaurant

Accessible parking

Accessible parking spaces for cars in the self-parking facility

Accessible public entrance

Accessible registration desk

Accessible route from the accessible public entrance to the accessible guestrooms

Accessible route from the accessible public entrance to the registration area

Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area

Accessible route from the hotel’s accessible public entrance to at least one restaurant

Accessible route from the hotel’s accessible public entrance to the business center

Accessible route from the hotel’s accessible public entrance to the exercise facilities

Accessible route from the hotel’s accessible public entrance to the swimming pool

Accessible swimming pool

Assistive listening devices for meetings upon request

Closed captioning on televisions or closed captioning decoders

Does Hotel comply with all local and/or national disability laws (out

Emergency Call Button on Phone

Lowered bed

Lowered light switches

Public Areas/Facilities accessible for physically challenged

Roll-in Shower

Room Accessible by Request

Serv support animals welcome

Strobe alarms

Swimming pool hoist for pool access

TTY for guest use

Van-accessible parking in the self-parking facility

Visual alarm for hearing impaired

Wheelchair ramp for lobby/reception access

Connecting Rooms

Free parking

Free WiFi

Non-smoking rooms

Digital Key

Airport shuttle

On-site restaurant

Indoor pool

Fitness center

Business center

Meeting rooms

Pets not allowed

American Express

Carte Blanche

China Union Pay

Diner's Club

Discover

MasterCard

Visa

Airport convenience near Rochester colleges

Meetings & Events

Brunette Bride With Closed Eyes Holding Bouquet of White Flowers 

DoubleTree by Hilton Hotel Rochester

Accessible route from the hotel’s accessible public entrance to the spa

Accessible transportation with advance notice

Valet only parking

Housekeeping: Tailored to your comfort

Dining & Drinks

Our Rochester, NY restaurant’s featured dishes include fresh steak, pasta, chicken, and seafood, all with generous side dishes. Fun, comfortable and casual, Bistro 252 offers a daily hot breakfast buffet, and also serves a full breakfast, lunch and dinner. Savor a more intimate dining experience in the private dining area.

Bistro 252 Restaurant

Trellis Restaurant and Lounge offers lunch and dinner daily with an exciting new menu!

Trellis Restaurant & Lounge

Sleeps 4

LCD TV

42-inch HDTV

Air conditioning

Clock Radio w/ MP3 Connection

Ergonomic Desk Chair

HD Channels

Sweet Dreams Sleep Experience

Mini refrigerator

Coffee maker

Hairdryer

Iron

Iron/ironing board

High Speed Internet Access

High Speed Internet-NoCharge

Newspaper (M-F)

PrinterOn Remote Printing

2 DOUBLE BEDS-NONSMOKING

1 KING BED WITH SOFABED-NONSMOKING

Sleeps 6

Jetted tub

Bathrobe

Spacious Two Room suite

Microwave

Mini bar

1 KING 1 BEDROOM JUNIOR SUITE

Sleeps 2

Lowered peep hole in door

1 KING MOBILITY ACCESSIBLE W/ BATHTUB NO SMOK

Roll-in shower

1 KING MOBILITY ACCESS W/ RI SHWR NO SMOK

I agree with the previous review. This is the worst hotel in Rochester, and maybe the worst doubletree in the chain.  The staff refused to honor the F&B credit from Hilton. When I called after the...

RUDE STAFF, do not honor HHonors benefits, DIRTY

When we went to check in the computers were down and they could only give us one key. When we went back 5 hours later for a second key we’re given a really bad attitude and the manager threw the key...

Worst hotel in Rochester

Blood stained duvet between two sheets, making it hard to avoid touching.  Incredibly loud AC unit. Closet door smashed/splintered.  Worn/dirty grout in shower.  Expensive breakfast buffet with cold...

This hotel needs maintenance and cleaning

I was really disappointed in a Hilton location for the first time. With all of the pandemics out here you would think that cleanliness would be a top priority well it was not a this location. Hilton...

Dirty Sheets & Dirty Towels Drunken people in front of our room door non working key fobs and had to change our room 2x

I was welcomed upon checkin as a Hilton Gold Member, but I was never informed that I would NOT receive my Hilton Honors Gold Status Benefits ($15/day for food and beverage) because we booked with a...

No Customer Service

DoubleTree by Hilton Hotel Rochester

Airport convenience near Rochester colleges

Our amenities

Hotel Policies

Rooms and suites

Dining & Drinks

Group travel and events

Where to find us