Question 1

Are pets allowed at Tru by Hilton Cali Sur?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Cali Sur. There is a COP$60,000.00 non-refundable fee, and pets must weigh a maximum of 8 kg.

Question 2

What is the cancellation policy at Tru by Hilton Cali Sur?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Cali Sur?

Accepted Answer

Yes, free parking is available at Tru by Hilton Cali Sur. The hotel offers complimentary self-parking with covered parking options and accessible parking spaces available.

Question 4

Is smoking allowed at Tru by Hilton Cali Sur?

Accepted Answer

No, Tru by Hilton Cali Sur has 100% smoke-free grounds. A fee will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Tru by Hilton Cali Sur?

Accepted Answer

Yes, Tru by Hilton Cali Sur offers accessible guest rooms with mobility features, including entry or passage doors that provide 32" of clear width. The hotel also provides accessible routes from the public entrance to guest rooms, an accessible registration desk, accessible business center, and accessible exercise facility.

Question 6

Is there on-site dining at Tru by Hilton Cali Sur?

Accepted Answer

No, there is no on-site dining at Tru by Hilton Cali Sur. However, nearby restaurants include Agua de Mar, Cantina la 15, and Historia de amor.

Question 7

Does Tru by Hilton Cali Sur provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Cali Sur provides free WiFi. All guests get free standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Cali Sur?

Accepted Answer

Check-in at Tru by Hilton Cali Sur is at 3:00 pm.

Question 9

What time is check-out at Tru by Hilton Cali Sur?

Accepted Answer

Check-out at Tru by Hilton Cali Sur is at 12:00 pm.

Tru by Hilton Cali Sur

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