Question 1

Are pets allowed at Canopy by Hilton Cancun La Isla?

Accepted Answer

Yes, pets are allowed at Canopy by Hilton Cancun La Isla. There is a $75.00 non-refundable fee per dog, with a maximum of 2 pets per room. For stays of 1-4 nights, the fee is $75.00 per stay, and for stays of 5 or more nights, the fee is $125.00 per stay. There is no pet weight restriction.

Question 2

What is the cancellation policy at Canopy by Hilton Cancun La Isla?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Canopy by Hilton Cancun La Isla?

Accepted Answer

Yes, parking is available at Canopy by Hilton Cancun La Isla. Self-parking is $5.00 per night, and valet parking is $8.00 per night (subject to availability). The hotel offers covered and secured parking. Parking is shared with La Isla Entertainment Village. Accessible parking spaces are also available.

Question 4

Is smoking allowed at Canopy by Hilton Cancun La Isla?

Accepted Answer

No, smoking is not allowed at Canopy by Hilton Cancun La Isla. The hotel maintains 100% smoke-free grounds. A fee of up to $250 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Question 5

Are there accessible rooms at Canopy by Hilton Cancun La Isla?

Accepted Answer

Yes, Canopy by Hilton Cancun La Isla offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also provides an accessible route from the accessible public entrance to the accessible guestrooms.

Question 6

Is there on-site dining at Canopy by Hilton Cancun La Isla?

Accepted Answer

Yes, Canopy by Hilton Cancun La Isla has on-site dining. The hotel features two restaurants: Azulinda Café & Bar, located at the heart of Canopy Central and serving artisanal food offerings from local markets with regional wines or beer, and Wander Rooftop, where guests can enjoy hand-made cocktails and live music from local performers.

Question 7

Does Canopy by Hilton Cancun La Isla provide free WiFi?

Accepted Answer

Yes, Canopy by Hilton Cancun La Isla provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Canopy by Hilton Cancun La Isla?

Accepted Answer

Check-in at Canopy by Hilton Cancun La Isla is at 3:00 pm.

Question 9

What time is check-out at Canopy by Hilton Cancun La Isla?

Accepted Answer

Check-out at Canopy by Hilton Cancun La Isla is at 12:00 pm.

Canopy by Hilton Cancun La Isla

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Een levendig verblijf in Cancun

Dineren en drankjes

Vergaderingen en evenementen

Voorzieningen

Parkeren

Huisdieren

Roken

Wifi

Voorzieningen

Locatie en vervoer

In de buurt

Luchthavens

Voordelen voor Hilton Honors-leden

Veelgestelde vragen