Hilton Whistler Resort & Spa

Spa Policies

Booking & Appointments: A valid credit card is required to secure all appointments. Please ensure your contact information is accurate when booking. Online bookings are not confirmed until you receive a phone call or text message from our team verifying your service and appointment time.

Arrival & Check-In: Please arrive 15 minutes prior to your appointment to allow time for check-in and relaxation before your treatment. To help us serve you better, please complete your Health History Form in advance of your visit.

Cancelations & Rescheduling: If you need to cancel or reschedule, please provide a minimum of 24 hours’ notice. Cancelations or changes, including rescheduling within 24 hours will incur a 50% charge of the scheduled service(s). No-shows or cancelations within 2 hours of the appointment time will be charged 100% of the service amount.

Pricing & Taxes: All prices are listed before applicable taxes (HST). Pricing and service offerings are subject to change without prior notice to ensure the highest quality of care and experience.

Minor Client Policy: We welcome younger guests with care and attention to safety. Massage services are available for teens aged 12+, while other select services may be available for children 5 years and older. A parent or legal guardian must remain on the premises during all services. Written consent is required before any treatment, along with completed Minor Client Intake and Parent/Guardian Consent Forms. All records are stored securely in compliance with privacy regulations.