Question 1

Are pets allowed at Tru by Hilton Martinsburg?

Accepted Answer

Yes, pets are allowed at Tru by Hilton Martinsburg. There is a $50.00 non-refundable fee, and pets must not exceed 75 lbs.

Question 2

What is the cancellation policy at Tru by Hilton Martinsburg?

Accepted Answer

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or visit the Help Center. Alternatively, you can cancel your reservation online.

Question 3

Is parking available at Tru by Hilton Martinsburg?

Accepted Answer

Yes, parking is available at Tru by Hilton Martinsburg. The hotel offers complimentary self-parking in an open lot. Accessible parking spaces and van-accessible parking are also available. Additionally, EV charging is available on-site.

Question 4

Is smoking allowed at Tru by Hilton Martinsburg?

Accepted Answer

No, smoking is not allowed at Tru by Hilton Martinsburg. The hotel maintains 100% smoke-free grounds. A fee of $250.00 applies if smoking occurs on the property.

Question 5

Are there accessible rooms at Tru by Hilton Martinsburg?

Accepted Answer

Yes, Tru by Hilton Martinsburg offers accessible guest rooms with mobility features and entry or passage doors that provide 32" of clear width. The hotel also features accessible parking spaces, an accessible public entrance, accessible registration desk, accessible business center, accessible exercise facility, and accessible routes throughout the property.

Question 6

Is there on‑site dining at Tru by Hilton Martinsburg?

Accepted Answer

No, there is no on-site dining at Tru by Hilton Martinsburg. However, the hotel is surrounded by nearby dining options including Blaze Pizza, Bob Evans, Brix 27, Buffalo Wild Wings, Cafe Del Sol, Chili's Bar and Grill, Cracker Barrel, Finn Thai, Kings NY Pizza, Logans, Martinsburg Family Diner, Mountaineer Pub, Olive Garden, Spice Connection, and SweetHut.

Question 7

Does Tru by Hilton Martinsburg provide free WiFi?

Accepted Answer

Yes, Tru by Hilton Martinsburg provides free WiFi. All guests receive complimentary standard WiFi in-room and in the lobby.

Question 8

What time is check-in at Tru by Hilton Martinsburg?

Accepted Answer

Check-in at Tru by Hilton Martinsburg is at 3:00 pm.

Question 9

What time is check-out at Tru by Hilton Martinsburg?

Accepted Answer

Check-out at Tru by Hilton Martinsburg is at 11:00 am.

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