Be My Eyes partnership

In an effort to create a great stay for every guest and more welcoming accessible stays for all, Hilton has partnered with Be My Eyes, a free mobile app that connects users who are blind or have low vision with a dedicated Hilton Reservations and Customer Care (HRCC) representative through the convenience of their smartphone. Once connected, HRCC representatives can see through the one-way camera of the smartphone to provide visual guidance through two-way audio.

How does Be My Eyes work?

1. Download the Be My Eyes (BME) app for free on your smartphone through the Apple or Google Play store.
2. Agree to the BME Terms & Conditions.
3. Select the “Service Directory” menu.
4. Select the “Hotels” category from the list.
5. Choose the participating Hilton brand from the list during Open Hours, seven days a week, 7 a.m. – 11 p.m. Central Time.
6. Agree to Hilton’s Privacy Policy.
7. You’ll be connected to an HRCC agent through one-way video and two-way audio for visual support or choose to chat with Be My AI for support.

Who can call HRCC through Be My Eyes?

Currently, English-language access is available through the Be My Eyes app to any Hilton guest who is blind or has low vision and is staying in the U.S. and Canada.