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Accessible business center

Accessible concierge desk

Accessible elevators

Accessible exercise facility

Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width

Accessible hotel restaurant

Accessible meeting rooms

Accessible parking spaces for cars in the self-parking facility

Accessible public entrance

Accessible registration desk

Accessible route from the accessible public entrance to the accessible guestrooms

Accessible route from the accessible public entrance to the registration area

Accessible route from the hotel’s accessible public entrance to the business center

Accessible route from the hotel’s accessible public entrance to the exercise facilities

Accessible route from the hotel’s accessible public entrance to the swimming pool

Accessible swimming pool

Assistive listening devices for meetings upon request

Audible alerts in elevators

Bathroom doors at least 32 inches wide

Bedroom doors at least 32 inches wide (812 mm)

Braille elevator

Braille room numbers

Closed captioning on televisions or closed captioning decoders

Grab bars in bathroom

Lowered emergency evacuation instructions

Lowered light switches

Lowered thermostat controls

Phone Audio/Vibrate/Strobe

Service Animals Welcome

TTY for guest use

Valet only parking

Visual alarm for hearing impaired

Visual alarms for hearing impaired in hallways

Visual alarms for hearing impaired in public areas

Conrad

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A sanctuary of wonder on the coast of Riviera Maya

Free parking

Free WiFi

Smoke-free

Digital Key

Concierge

Beach

Resort

Luxury

On-site restaurant

Outdoor pool

Fitness center

Room service

Pets not allowed

Conrad Tulum Riviera Maya

Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area

Accessible route from the hotel’s accessible public entrance to at least one restaurant

Accessible route from the hotel’s accessible public entrance to the spa

Accessible transportation with advance notice

Van-accessible parking in the self-parking facility

cancellationPolicy

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Early check-in cannot be guaranteed. Contact the hotel to inquire about early check-in or late check-out.

Dining & Drinks

Arbolea is a blended word, combining
Arbol (tree) and alba (dawn). Arbolea plays off the
colorful flowers and vibrant vegetation that surrounds
the resort. Open only for breakfast, the expansive
buffet features a blend of regional and global
dishes. Arbolea welcomes guests to their day, gently
reminding that have found a paradise of its own.

An author is a creator of something
original and personal. The resort’s most sophisticated
dining experience, Autor is a restaurant that will tell
the story of the chef in command. Guests will be
taken on a journey that at once introduces them to
new culinary experiences and offers a window into
the history of the journey’s lead author.

Cafetal means coffee plantation. The
concept is built around the traditional ‘Tianguis,’ an
economic and social gathering center in Mexican
culture since pre-Hispanic times. An upscale café and
market, this Tianguis in Tulum will serve coffee, snacks,
and essentials from morning to evening, where each
element is touched by Mexican roots with an elegant
twist.

Cenotes are common throughout the
Yucatan. The Mayans believed that Chaak, the rain
god, lived among them. They believed that cenotes
were entrances to other worlds. Guests entering this
space will feel as though they have found a similar
shelter.

Situated adjacent to the various pools that dot the resort. 
Each of the three "Chiringitos" or sand bars feature its own offering that changes regularly, but all of which are conceived to be refreshing and pool-appropriate. Serving refreshing drinks and snacks under the cover of a woven palapa. The Chiringuito, meaning small shop or open-air bar, is an institution that offers a convivial setting to connect and unwind.

The Jacaranda tree was transplanted to
Mexico by Japanese immigrants in the 20th century.
It is a fitting inspiration for this teppanyaki restaurant,
which will merge classic Japanese and Southeast
Asian techniques with local ingredients and styles.
Kengai is a new interpretation of a high-energy
teppanyaki experience, well-adapted for Tulum..

Maratea is a restaurant built around the
traditions that dot the countries of the Mediterranean
Basin. From southern Spain to North Africa, Greece
to Turkey, Maratea pays tribute to the sophisticated
and layered traditions of numerous distinct cuisines.
Maratea embodies classic forms, bringing together
threads of old and new.

In Japan, Ukai is a traditional fishing
method that has been used for centuries. In Tulum,
this contemporary sushi counter distinguishes itself
by fully committing to sustainable fishing and other
practices, a tribute to the seas.

Ultramar is a blended word, roughly
meaning ‘great sea,’ which is fitting for the main pool
bar that bleeds into water nearly on all sides. High
energy and free from burden, Ultramar is a central
gathering place, where guests can comfortably drink,
dine, and mingle from morning to late night. The
atmosphere and lifestyle aesthetic are both informed
by the rich artistic traditions of Mexican Surrealism.

I recently stayed at the Conrad hotel with my family and I had a great experience. The entire stay was wonderful and what stood out the most was the experience at the Kids Club. The staff was...

A wonderful stay with a great Kids Club experience

I recently stayed at the Conrad hotel with my family, and our experience was great. While the entire stay was wonderful, what stood out the most was the Kids Club. 
All the teachers were very warm...

A wonderful stay and a great Kids Club experience

First of all my wife and I came to the Conrad Tulum Riviera Maya for the second time.  We met some of the staff 18 months ago.  When we saw them again they remembered us and gave us the royal...

Staff that treats you like family

Carlos is the best and we had a wonderful workout! What a great way to start the day! He was very fun and accommodating for my wife and me and we will be back!

Great workout with Carlos

Carlos was our instructor! He was great and really pushed us during our power Pilates session!! He was really good!! :))

Power Pilates

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Hilton Tulum Riviera Maya All-Inclusive Resort

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Learn about amenities, services, and policies at Conrad Tulum Riviera Maya resort. 

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