Two women, two children and one man walking through the hotel lobby holding hands

FAQ's

Explore our frequently asked questions and find out everything you need to know before your stay.

Ocean View King Guest Room

Memberships & upgrades

What benefits apply for Diamond Members on Property?

Hilton Honors Diamond Members enjoy the following benefits:

  • Complimentary upgrade to the following room category*
  • Complimentary early check-in and late check-out*
  • 15% discount on spa services
  • Dinner reservations for our restaurants

*Based on availability.

Explore Hilton Honors
family fun

Day passes

Are day passes available at the resort?

Day passes are available at Hilton Tulum Riviera Maya All-Inclusive Resort:

  • Full day (9 am–11 pm): includes breakfast, lunch, dinner, and drinks
  • Partial day (9 am–6 pm): includes breakfast, lunch, and drinks
  • Night pass (6 pm – 11 pm): includes dinner and drinks

All passes include access to public areas such as swimming pools, fitness center, kids corner, activities, restaurants, and bars. Guest rooms and Spa are not included.

  1. Locations/
  2. Mexico/
  3. Tulum Hotels/
  4. Hilton Tulum Riviera Maya All-Inclusive Resort/
  5. Plan Your Visit/
  6. FAQs