FAQ's
FAQ'sExplore our frequently asked questions and find out everything you need to know before your stay.
Memberships & upgrades
What benefits apply for Diamond Members on Property?
Hilton Honors Diamond Members enjoy the following benefits:
- Complimentary upgrade to the following room category*
- Complimentary early check-in and late check-out*
- 15% discount on spa services
- Dinner reservations for our restaurants
*Based on availability.
Day passes
Are day passes available at the resort?
Day passes are available at Hilton Tulum Riviera Maya All-Inclusive Resort:
- Full day (9 am–11 pm): includes breakfast, lunch, dinner, and drinks
- Partial day (9 am–6 pm): includes breakfast, lunch, and drinks
- Night pass (6 pm – 11 pm): includes dinner and drinks
All passes include access to public areas such as swimming pools, fitness center, kids corner, activities, restaurants, and bars. Guest rooms and Spa are not included.
